CHAPTER © 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 1 Introduction to Medical Assisting

© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. Learning Outcomes 1.1 Recognize the duties and responsibilities of a medical assistant. 1.2 Distinguish various organizations related to the medical assisting profession. 1.3 Explain the need for and importance of the medical assistant credentials. 1-2

© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. Learning Outcomes (cont.) 1.4 Identify the training needed to become a professional medical assistant. 1.5 Discuss professional development as it relates to medical assisting education. 1-3

© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. Introduction Fast-growing occupation Qualified for a variety of jobs in healthcare Introduction to profession –General duties, credentials, and training –Professional associations and organizations –Professional development 1-4

© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. Responsibilities of the Medical Assistant Responsibilities –Administrative –Clinical –Laboratory 1-5

© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. Responsibilities of the Medical Assistant General duties Entry-level duties Advanced duties 1-6

© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. Responsibilities of the Medical Assistant Administrative Entry-level –Greeting patients –Scheduling appointments –Medical records –Billing, bookkeeping, insurance processing Advanced –Public outreach programs –Fee schedules ‒ HIPAA compliance officer –Supervision 1-7

© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. Responsibilities of the Medical Assistant Clinical Entry-level –Assisting the physician –Asepsis and infection control –Phlebotomy –First aid and CPR Advanced –IVs –Reporting study results –Assisting patients with advanced directives and living wills –Clinical trials 1-8

© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. Responsibilities of the Medical Assistant Laboratory Entry-level ‒ CLIA-waived testing –Obtaining laboratory specimens –Teaching patients to collect specimens properly –Arranging laboratory services Advanced ‒ OSHA compliance officer –Moderately complex laboratory testing 1-9

© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. Apply Your Knowledge 1-10 What are the areas or responsibility for a medical assistant? ANSWER: Administrative, clinical, and laboratory Good Job

© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. Medical Assisting Organizations Professional Associations –Set standards for quality and performance –Define tasks and functions –Membership 1-11

© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. American Association of Medical Assistants (AAMA) Established: 1956 Purpose - raise standards Occupational Analysis –Role Delineation Chart of the CMA (AAMA) –Occupational Analysis of the CMA (AAMA) –Areas of competence 1-12

© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. American Association of Medical Assistants (AAMA) Professional support for CMAs (AAMA) –Publications –Educational opportunities –Insurance –Legal information –Legislative monitoring 1-13

© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. American Medical Technologists (AMT) Allied Healthcare Provides –Professional certification services –Membership programs Professional Support for RMAs (AMT) 1-14

© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. Other Medical Assisting Organizations National Healthcareer Association (NHA) ‒ Certification ‒ Continuing education –Curriculum development 1-15

© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. Other Medical Assisting Organizations (cont.) National Center for Competency Testing (NCCT) The National Association for Health Professionals (NAHP) 1-16

© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. Apply Your Knowledge List at least three things professional medical assistant associations do or provide ANSWER: Medical Assistant Associations Set standards for quality and performance for the profession Define tasks and functions for an occupation Provide opportunities for member networking Assist members to achieve career goals Correct

© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. Medical Assistant Credentials CertificationRegistration 1-18

© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. State and Federal Regulations Occupational Safety and Health Administration (OSHA) Clinical Laboratory Improvement Amendments of 1988 (CLIA ‘88) 1-19

© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. AAMA Credential Certified Medical Assistant (AAMA) Initial certification Recertification 1-20

© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. AMT Credential Initial certification –Education or Experience –Examination Recertification 1-21

© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. RMA(AMT)/CMA(AAMA) Examinations General medical knowledge Administrative knowledge Clinical knowledge 1-22

© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. Apply Your Knowledge Why is credentialing important? 1-23 ANSWER: Employers are looking for credentialed applicants; it demonstrates competence and evidence of training; and the likelihood of a legal challenge to quality of care decreases when employees are certified, BRAVO!

© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. Training Programs Knowledge base –Administrative and clinical skills –Patient insurance product knowledge –Compliance –Exceptional customer service –Practice management –Current patient treatments and education 1-24

© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. Training Programs (cont.) Educational settings –Vocational-technical high schools –Postsecondary vocational schools –Community and junior colleges –4-year colleges and universities 1-25

© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. Accreditation The process by which programs are officially authorized Entities for accrediting MA programs ‒ The Commission for Accreditation of Allied Health Education Programs (CAAHEP ) ‒ Accrediting Bureau of Health Education Schools (ABHES) 1-26

© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. Accreditation (cont.) Externship AAMA Program Standards –Personnel –Resources Graduation from an accredited program 1-27

© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. Apply Your Knowledge What is the purpose of accreditation for medical assistant programs? 1-28 ANSWER: Accreditation ensures that the program meets nationally accepted standards. Great!

© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. Professional Development Student Once employed –Additional training ‒ Cross-training –Continuing education 1-29

© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. Professional Development (cont.) Volunteer Programs –Practical experience –Variety of settings –Helps you make career decisions –Include on résumé 1-30

© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. Professional Development (cont.) Continued training –Mandatory for certification and registration –Multi-skilled healthcare professional (MSHP) Reduces healthcare costs Expands your career opportunities 1-31

© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. Professional Development (cont.) Scope of practice –No one definition –State by state –Resources Networking –Employment opportunities –Personal and professional growth 1-32

© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. Apply Your Knowledge 1-33 True or False: Your scope of practice is the same in every state. MSHPs increase healthcare costs. Volunteering in a nursing home can help you get needed experience. You must have the appropriate training to perform a procedure. F F T T Kudos! There is no national scope of practice for medical assisting. MSHPs help reduce costs.

© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. In Summary 1.1 The duties and responsibilities include administrative, clinical, and laboratory. 1.2 Many organizations provide certification and support to the medical assisting profession. 1.3 Certification and registration provide recognition of your education by peers and for advancement in your career. 1-34

© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. In Summary (cont.) 1.4 Professional training for medical assistants includes formal training in a variety of educational settings. 1.5Professional development refers to skills and knowledge attained for both personal development and career advancement. 1-35

© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. End of Chapter Participating in any aspect of healing is an awe-inspiring experience. — Carol Jackson, The Healer’s Art