FIIS Human Resources FIIS F oundations February 7, 2005

FIIS Human Resources 2 Overview of FIIS FIIS Departments Smithfield Highlights FIISnet Q & A Agenda

FIIS Human Resources 3 Who we are Fidelity Investments Institutional Services Company, Inc. (FIIS) We distribute Fidelity products, programs and services through a variety of financial institutions  Banks  Insurance Companies  Broker/Dealers  Financial Planners  Pension Fund Administrators

FIIS Human Resources 4 FIIS Stats Founded:1979 President:Joe LoRusso Number of Associates:1,153 SitesBoston, MA Merrimack, NH Smithfield, RI Total Assets under Management:$ billion Advisor Sales:$72.7 billion Institutional Sales:$124.5 billion Other:$ 1.1 billion *Headcount and financial data as of 9/30/04

FIIS Human Resources 5 Where do we fit? Fidelity’s products, programs, and services are sold three ways: Directly to the public Through company sponsored retirement plans Through intermediaries

FIIS Human Resources 6 FIIS 2005 Core Strategies Grow number of advisors Diversify asset base Further pursue bank market and protect our position in Insurance Protect and expand IMM Improve quality of the customer experience Better position FIIS in the marketplace

FIIS Human Resources 7 What do we sell? Products FIIS offers a wide range of investment products specifically for investment professionals. Fidelity Advisor Funds Fidelity Advisor World Funds Fidelity Destiny Plans Fidelity Institutional Money Market Funds Sub-Advised Portfolios Fidelity Variable Insurance Products (VIP) Portfolios

FIIS Human Resources 8 What do we sell? Programs FIIS strives to develop programs that will help firms and investment professionals grow their business. Fidelity Advisor Charitable Gift Fund (ACGF) Fidelity Advisor 529 Plan Retirement Income Services

FIIS Human Resources 9 Fidelity Advisor 403(b) Plan Fidelity’s Advisor-delivered 401(k) serves companies with 10-1,500 participants with more than 100 investment options across all styles, and includes:  Premium Service Program  Premium 100 Service Program Fidelity Advisor Traditional, Roth, and Rollover IRAs Fidelity Advisor SEP and Simple IRAs What do we sell? Retirement

FIIS Human Resources 10 Client SalesforceFIIS Salesforce FIIS Sales Strategy Fidelity Product Client Home Office Advisor ModelInstitutional Model Client Home Office Investment Professional Investor Investment Professional

FIIS Human Resources 11 Marty Willis Marketing & Product Management Marty Willis Marketing & Product Management Don Holborn Advisor Distribution Group Don Holborn Advisor Distribution Group Bill Loehning Institutional Distribution Group Bill Loehning Institutional Distribution Group Bob Dwight Client Services Bob Dwight Client Services Rick Federico Chief Information Officer Rick Federico Chief Information Officer John Lunter Chief Financial Officer John Lunter Chief Financial Officer Nancy Whitney Human Resources Nancy Whitney Human Resources Joe LoRusso President Joe LoRusso President FIIS Organization

FIIS Human Resources 12 Responsible for providing sales and relationship management support to institutional clients and prospects. Fidelity products, programs and services are distributed through the client firm’s sales force to investment professionals. Bill Loehning, Executive Vice President Institutional Distribution Group (IDG)

FIIS Human Resources 13 Institutional Distribution Group (IDG) Institutional Channel Management Inside Sales Division Insurance Business Unit Bank Business Unit Cash Business Unit Destiny Business Unit

FIIS Human Resources 14 Responsible for providing sales and relationship management support to advisor broker/dealer clients and prospects. Fidelity products, programs and services are distributed through FIIS' sales force to investment professionals. Advisor Distribution Group (ADG) Don Holborn, Executive Vice President

FIIS Human Resources 15 Advisor Distribution Group (ADG) Eastern and Western Regional Sales Offshore Retirement Relationship Management Sales Development Inside Sales

FIIS Human Resources 16 Responsible for providing marketing strategy and support to IDG, ADG and Retirement channels. Create and distribute marketing collateral designed to help meet our sales goals. Marketing Marty Willis, Executive Vice President

FIIS Human Resources 17 Advisor Marketing Investment Consulting Services (ICS) Investment Product Management & Development Marketing Communications (Marcom) Program Management Strategic Marketing Marketing

FIIS Human Resources 18 Supports the FIIS business by providing transaction processing and record-keeping for the transfer agent, Fidelity Investments Institutional Operations Company, Inc. (FIIOC), as well as intermediary support and relationship management for FIIS clients. Client Services Bob Dwight, Senior Vice President

FIIS Human Resources 19 Client Services Client Services consists of four business units: Advisor and Institutional Call Services Business Development Operations Services Transaction Processing

FIIS Human Resources 20 Technology’s mission is to deliver timely solutions to our business partners through the innovative application and development of cost-effective technologies. Technology Rick Federico, Executive Vice President and Chief Information Officer

FIIS Human Resources 21  Architecture and Planning Customer Relationship Management Technologies Products and Processing Sales and Service Technologies Shared Services Technology

FIIS Human Resources 22 Finance has oversight responsibility for all financial functions within FIIS. Risk Management provides an integrated framework of risk management practices, standards, controls and support services in order to advance FIIS' business objectives. Finance and Risk Management John Lunter, Senior Vice President and Chief Financial Officer

FIIS Human Resources 23 Shared Financial Services Distribution Business Support Business Planning & Analysis and Marketing Business Support Client Services and Technology Business Support Finance

FIIS Human Resources 24 Risk Management Compliance Oversight Team (COT) Marketing Review Transfer Agent (TA) Contract Management Business Contingency Planning

FIIS Human Resources 25 The Management Effectiveness team works with FIIS managers to: Help develop leadership capabilities Handle workforce issues Help develop teams through managing talent and succession planning Human Resources Nancy Whitney, Senior Vice President

FIIS Human Resources 26 Human Resources Functions Benefits/Payroll (NetBenefits) HR Solutions Management Effectiveness Core Human Resources HR Solutions

FIIS Human Resources 27 In Case You Haven’t Heard Outstanding Achievement and Outstanding Leader Awards FIIS Today Smithfield Site Sebastian’s FitCorp-Liz Cecere Volunteer Opportunities-Robin Smith Les Concierges-Martha Cox

FIIS Human Resources 28 FIISNet Demonstration

FIIS Human Resources 29 Q & A