Chapter 2 Copyright © 2014 Pearson Education, Inc.Chapter 2 - 1 Mastering Team Skills and Interpersonal Communication Mastering Team Skills and Interpersonal.

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Presentation transcript:

Chapter 2 Copyright © 2014 Pearson Education, Inc.Chapter Mastering Team Skills and Interpersonal Communication Mastering Team Skills and Interpersonal Communication

Learning Objectives 1.Communicating effectively in teams 2.Communicating collaboratively 3.Making meetings more productive 4.Improving listening skills 5.Improving nonverbal communication 6.Developing business etiquette Copyright © 2014 Pearson Education, Inc.Chapter 2 - 2

Communicating Effectively in Teams Copyright © 2014 Pearson Education, Inc.Chapter 2 - 3

Copyright © 2014 Pearson Education, Inc.Chapter Information Knowledge Solutions Diversity Performance Advantages of Teams

Copyright © 2014 Pearson Education, Inc.Chapter Hidden Agenda Groupthink Cost Issues Disadvantages of Teams

Copyright © 2014 Pearson Education, Inc.Chapter Traits of Effective Teams Clarity of PurposeFull Engagement ConsensusCreativity Technical SkillsCommunication

Summary of Discussion Copyright © 2014 Pearson Education, Inc.Chapter 2 - 7

Collaborating on Communication Efforts Copyright © 2014 Pearson Education, Inc.Chapter 2 - 8

Collaborative Writing Copyright © 2014 Pearson Education, Inc.Chapter Select Collaborators Agree on Goals Take Time to Bond Set Responsibilities

Collaborative Writing Copyright © 2014 Pearson Education, Inc.Chapter Clarify Processes Avoid Group Writing Use Compatible Tools Check Progress Often

Collaborative Technology Copyright © 2014 Pearson Education, Inc.Chapter Content Management Shared Workspaces Groupware

Workplace Feedback Copyright © 2014 Pearson Education, Inc.Chapter Constructive Destructive

Summary of Discussion Copyright © 2014 Pearson Education, Inc.Chapter

Making Your Meetings More Productive Copyright © 2014 Pearson Education, Inc.Chapter

Productive Meetings Copyright © 2014 Pearson Education, Inc.Chapter The PurposeParticipants Time & VenueThe Agenda

Conduct Meetings Copyright © 2014 Pearson Education, Inc.Chapter Stay Focused Follow the Rules Encourage Participate Close Effectively

Copyright © 2014 Pearson Education, Inc.Chapter Instant Messaging Teleconferencing Videoconferencing Web Meetings Virtual Meetings

Summary of Discussion Copyright © 2014 Pearson Education, Inc.Chapter

Improving Your Listening Skills Copyright © 2014 Pearson Education, Inc.Chapter

Approaches to Listening Copyright © 2014 Pearson Education, Inc.Chapter Content Critical Active Empathic

The Listening Process 1.Receiving 2.Decoding 3.Remembering 4.Evaluating 5.Responding Copyright © 2014 Pearson Education, Inc.Chapter

Copyright © 2014 Pearson Education, Inc.Chapter  Selective Listening  Selective Perception  Language or Experience Barriers to Listening

Summary of Discussion Copyright © 2014 Pearson Education, Inc.Chapter

Improving Your Nonverbal Communication Skills Copyright © 2014 Pearson Education, Inc.Chapter

Copyright © 2014 Pearson Education, Inc.Chapter Nonverbal Signals Verbal Messages Replace Enhance Weaken

Copyright © 2014 Pearson Education, Inc.Chapter Facial Expressions Vocal Characteristics Touching Behavior Gestures and Posture Personal Appearance Time and Space Categories of Nonverbal Communication

Summary of Discussion Copyright © 2014 Pearson Education, Inc.Chapter

Developing Your Business Etiquette Copyright © 2014 Pearson Education, Inc.Chapter

In the Workplace First ImpressionsFirst Impressions Personal AppearancePersonal Appearance Personal DemeanorPersonal Demeanor Business MeetingsBusiness Meetings Phone Skills or HabitsPhone Skills or Habits Copyright © 2014 Pearson Education, Inc.Chapter

In Social Settings Copyright © 2014 Pearson Education, Inc.Chapter First ImpressionsFirst Impressions Personal IntroductionsPersonal Introductions Business MealsBusiness Meals Mobile PhonesMobile Phones Virtual AssistantsVirtual Assistants

Copyright © 2014 Pearson Education, Inc.Chapter Business Etiquette Online Avoid personal attacks and stay focused Do not present opinions as facts Use good grammar and punctuation Use updated virus protection Ask permission before chatting Control language and emotions

Copyright © 2014 Pearson Education, Inc.Chapter Business Etiquette Online Avoid multitasking and IM Never assume you have privacy Avoid “reply all” in Do not waste other people’s time Respect personal boundaries Take care when commenting online

Summary of Discussion Copyright © 2014 Pearson Education, Inc.Chapter

Copyright © 2014 Pearson Education, Inc.Chapter Mastering Team Skills and Interpersonal Communication

Copyright © 2014 Pearson Education, Inc.Chapter

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