Copyright © 2010 Accenture All Rights Reserved. Page 1  What are the shared expectations for how we will work together?  How can we ensure that high- quality and relevant Finance and HR services are being delivered?  What do we need to communicate and when?  What is the overall objective of this project?  What are our priorities for the organization over the next year? Long term?  What is the cost baseline of in- scope Finance and HR services?  What is working well and what are key areas of opportunity for Finance and HR?  What are unique qualities and Finance/HR needs of particular schools?  What are key observations and reasonable first hypotheses for the future state processes, operating model, and application landscape to support positive change in Finance and HR?  How ready is our organization for this type of change?  What are the best HR and Finance delivery models for U-M—is the right amount of work done by the right people at the right point?  What specific business processes can benefit from moving to a Shared Services model?  What additional process standardization and/or automation can be used to reduce costs or increase effectiveness?  What types of services should be conducted by the school, those by central, and those by shared service centers?  What needs to be in place so that the University of Michigan is execution ready?  What are the ‘must do’s’ in the journey that will require the support of the university’s leadership to help confirm success?  What is the net benefit to U-M from migrating to Shared Services in select processes for Finance and HR?  What are the opportunities to improve service?  What is the role of existing central units in a Shared Services model?  What are the investment levels and justification? What is feasible?  Has the project communicated its findings and recommendations to the university leadership and key stakeholders?  Has the project met its charge?  What decisions need to be made to actively move forward into design? Key questions to be addressed: AST assessment approach (and sample Finance and HR questions)

Page 2 1.The goal is to evaluate the business case for Finance and HR shared services and create action plans to enhance (not compromise) academic excellence and research through administrative efficiency and operational improvements. 2.Evaluate opportunities for further standardizing and improving U-M purchasing practices in key commodity areas. Implement strategic sourcing related to commoditized Information Technology purchases (hardware, common applications, and peripherals). AST program will help achieve a portion of the university savings target from FY 2013 to FY AST assessment strategy, objectives, and scope

AST project milestones AssessmentDesignImplementationStabilization Strategic Sourcing Shared Services completed in progress to be determined Page 3 completed completed (wave 1) to be determined