Thames Water Behavioural Safety Briefing 1½ hour

Logistics and Safety in the Room This briefing will last 1½ hours Phones off All conversations are confidential, take the behavioural safety message away but not the names, otherwise it becomes story telling One conversation at a time Be in the room In the event of a fire ………

Introductions + Find your ‘other half’ …….

Where do we need to Focus? Behaviour + Culture Processes and systems Engineering / Equipment Time Improving SAFETY New standards Enable people to make safe choices Major push for compliance

5 HSE Vision Our vision is to send everyone (who works for us and with us) home safer and healthier than when they came to work, having a positive effect on both their working and home lives, and ensuring the safety of everyone else who may be affected by our work. We will achieve this through, being one team with one vision, enabling transformational change of behaviours to a culture of Zero Harm (AMP 5 Leadership Team)

6 Leadership Team To provide clear and visible leadership that challenges and improves health &safety performance. To influence working practices, systems and behaviours so as to make a significant improvement to heath & safety performance

7 Output from the Leadership Team

Thames Water Commitment to Safety A message from our COO – Steve Shine

The Injury Pyramid 1 Fatality 20,000 First Aid 240,000 Near Misses 2 million Unsafe Actions – At Risk Behaviour and Unsafe Conditions There is a huge difference between the consequences of an unsafe act and of a fatality and in our response to them 400 Reportable Injuries

Kieron Deeney It will never happen to me

4 Key Obstacles 1. Observing my colleagues and myself “asleep at the wheel” or preoccupied 2. Speaking up when I see someone at-risk 3. Being open to change when someone speaks to me 4. Changing our perceptions

Relationship of Competency to Risk Low Experience “Scared Stiff” Perceived Risk “Concerned and Competent” “Asleep at the Wheel” Knowledge & Skills

4 Key Obstacles 1. Observing my colleagues and myself “asleep at the wheel” or preoccupied 2. Speaking up when I see someone at-risk 3. Being open to change when someone speaks to me 4. Changing our perceptions

14 Our Challenge – Changing Perceptions Perception Action Results The way we look at things drives our actions

Completion Thank you for your participation and contribution Let’s all get home safely. Every day.