VETERANS BENEFITS ADMINISTRATION June 10, 2014 eBenefits and Stakeholder Enterprise Portal Training NACVSO Conference 2014

VETERANS BENEFITS ADMINISTRATION 1 eBenefits and Stakeholder Enterprise Portal Training Agenda Introduction & Overview eBenefits Registration 526EZ: Disability Benefit Application (Video) SEP Overview SEP and D2D Comparisons

VETERANS BENEFITS ADMINISTRATION 2 eBenefits and Stakeholder Enterprise Portal Training

VETERANS BENEFITS ADMINISTRATION eBenefits Overview 3 Joint Veterans Affairs (VA)/ Department of Defense (DoD) self-service web portal A secure, personalized point of entry that offers 24/7 access Research and development of the concept was initiated in March 2007 through the Dole/Shalala Commission Quarterly software updates and releases keep this one-stop shop up to date

VETERANS BENEFITS ADMINISTRATION eBenefits Overview 4 Did you know eBenefits can help you: – Access VA Transition Assistance Program (TAP) Online Courses – Access the Employment Center – Access the National Resource Directory – Check on and Transfer Post-9/11 GI Bill Benefits – Access Specialty Adapted Housing Grant Application and Claim Status – Complete a Health Benefits Eligibility Check – Access Service Member Group Life Insurance (SGLI) and Veterans’ Group Life Insurance (VGLI)

VETERANS BENEFITS ADMINISTRATION eBenefits Registration 5 View all available Features View Claims Status To Register click here

VETERANS BENEFITS ADMINISTRATION eBenefits Registration 6 Obtaining a DS Logon Credential:

VETERANS BENEFITS ADMINISTRATION eBenefits Registration 7 Obtaining a DS Logon Credential:

VETERANS BENEFITS ADMINISTRATION eBenefits Registration 8 Obtaining a DS Logon Credential:

VETERANS BENEFITS ADMINISTRATION eBenefits Registration: Veteran is not in DEERS 9 If a Veteran is not in DEERS, they will receive an error. There are 3 types of Error Codes that could display on the screen when a Veteran is unable to register for eBenefits because they are not in DEERS: o Error Code[P1]: The personal information you provided was not found in DEERS. o Error Code[P6]: Based on the information you provided, your DEERS record reflects that you may be ineligible to obtain a DS Logon. o Error Code[P7]: The personal information you entered does not match the information found in DEERS If these problems persist, call the DMDC/DEERS Support Office (DSO) at for assistance. Currently, Veterans can be validated and request to be added to DEERS by contacting a regional office or by calling our call centers at option 7, if they are in receipt of VA payments and have a direct deposit account. Normal turn around time is 2 business days.

VETERANS BENEFITS ADMINISTRATION eBenefits Registration 10 Next, the Veteran will be required to create a password. Once a password is created and confirmed, click Continue.

VETERANS BENEFITS ADMINISTRATION eBenefits Registration 11 User will select “Challenge Questions” from those provided. After completing five challenge questions, click Continue.

VETERANS BENEFITS ADMINISTRATION eBenefits Registration 12 Select one image and create a short phrase.

VETERANS BENEFITS ADMINISTRATION eBenefits Registration 13 Veteran now has an eBenefits account. The process is almost complete. – Note: Username should be saved somewhere safe as shown below. Note: May also have a number for common last names.

VETERANS BENEFITS ADMINISTRATION eBenefits Registration 14 Select “I have none of the above” if you do not have a DFAS account.

VETERANS BENEFITS ADMINISTRATION eBenefits Registration 15 Click on ‘Begin’ to proceed with the Remote Proofing process.

VETERANS BENEFITS ADMINISTRATION eBenefits Registration 16 You are required to give your consent in order to use the Remote Proofing service.

VETERANS BENEFITS ADMINISTRATION eBenefits Registration 17 You must have a U.S. domestic address in order to use the Remote Proofing service:

VETERANS BENEFITS ADMINISTRATION eBenefits Registration 18 The user will have four minutes to select the correct answers to the Remote Proofing Quiz. Once this is complete, click Submit. If more than one question is answered incorrectly, an extra question will be asked.

VETERANS BENEFITS ADMINISTRATION eBenefits Registration 19 If you get one question wrong, you will get another. If you cannot pass the Remote Proofing process the system will lock you out for 72 hours

VETERANS BENEFITS ADMINISTRATION eBenefits Registration 20 Congratulations! You are registered for an eBenefits Premium account!

VETERANS BENEFITS ADMINISTRATION eBenefits Registration 21 Registering for a Premium eBenefits Account Check this out on the US Dept. of Veterans Affairs Veterans Benefits YouTube page:

VETERANS BENEFITS ADMINISTRATION Stakeholder Enterprise Portal Overview 22 Secure web-based (Internet) portal URL: Electronic way of doing business with the VA Users are external business partners who support Veterans Veterans Service Organizations

VETERANS BENEFITS ADMINISTRATION Stakeholder Enterprise Portal Overview 23 Current Features Available: – Manage form 21-22, Request for Representation (Power of Attorney) – Prepare the form 526EZ, Request for Disability Compensation Benefits – Submit the 686c and 674 – SEP Representative Work Queue – View claim status and payment history – Upload supporting evidence

VETERANS BENEFITS ADMINISTRATION Stakeholder Enterprise Portal Overview 24 Features Coming Summer/Fall 2014: – SUBMIT the 526 via SEP – Master Veteran Index (MVI) integration – Enhance the SEP Registration Process – Notify Veteran of Accept and Decline decision – Updated 526EZ – Unauthenticated Chat with a Representative – View VBMS via SEP

VETERANS BENEFITS ADMINISTRATION Stakeholder Enterprise Portal Overview 25 Who is using the Stakeholder Enterprise Portal?

VETERANS BENEFITS ADMINISTRATION Stakeholder Enterprise Portal Overview 26

VETERANS BENEFITS ADMINISTRATION Stakeholder Enterprise Portal Overview Performance Metrics 27 Registered SEP Users: Average Use Time: 01:32 Pages Per Session: 1.49 Who is the Stakeholder Enterprise Portal?

VETERANS BENEFITS ADMINISTRATION Stakeholder Enterprise Portal Overview Performance Metrics 28 Electronic Claims Submitted via eBenefits and SEP *Data captured between 2/2013 – 6/2014 Vet StartedSubmitted VSO Started Total298,30367, ez Apply for Compensation 686C Add a Dependent Vet Started Vet Submitted VSO Submitted VSO Started Total147,64567, Request for Representation Submitted Total10,264

VETERANS BENEFITS ADMINISTRATION Stakeholder Enterprise Portal Overview 29 Help the VA meet the 125 days/ 98% Goal!! – Become knowledgeable in how the VA is transforming – Transition from paper to electronic Faster Faster Faster! – Continue submitting more Fully Developed Claims (FDC)…. ONLINE – Embrace the culture change the VA is rapidly going through Let’s give the Veterans the Benefits they Deserve!!

VETERANS BENEFITS ADMINISTRATION SEP and D2D: Comparisons 30 D2D Release 1 Scope Submit Fully Developed Claims (FDC) Submit the Electronically, First if needed Submit the 526 Electronically with attachments Attach all other supporting documents to the 526 Integrate with MVI Challenges of D2D VA will only accept the submission date of the claim, 4138 can be submitted Dependency claims will not go through the Rules Based Processing System (RBPS) Cannot view claim status or payment history Work queue to review applications is in a future release

VETERANS BENEFITS ADMINISTRATION Questions 31 ?