© 1998 Concept Five Technologies Enterprise Application Integration Capability Maturity Model

© 1998 Concept Five Technologies Overview u What is Enterprise Application Integration (EAI)? u What is the EAI Capability Maturity Model (CMM)? u Conducting a C5 EAI Assessment u Structure of EAI CMM u Summary

© 1998 Concept Five Technologies What is Enterprise Application Integration (EAI)? l The creation of new strategic business solutions by combining: 4 Web or client/server functionality, 4 Existing legacy applications & packaged applications l Functional integration using: 4 Standardized programming interfaces 4 Distributed object technology 4 Reusable inter-application middleware l Few changes to legacy or packaged application required l Little need for extensive programming or custom interfaces LegacyApplicationsPackagedApplications New Web or Client/ServerFunctionality New strategic BusinessSolutions

© 1998 Concept Five Technologies Growing Use of Web Technology Leverage on Business Performance Static Documents Knowledge Sharing Static WEB Site Document cost savingsInform Interactive Information Limited Tracking Limited Transactions Competitive Advantage Emerging Web Apps. Operating cost savingsInteract Dynamic Information Secure Transactions Personalization, Collaboration Integrated View of the Customer or Activity Links to Mission Critical Applications Accelerated business performance Advanced Web Apps. Transact Increasing EAI Maturity Required

© 1998 Concept Five Technologies Source: 1998 Gartner EAI survey Drivers for Application Integration u Web access to existing internal applications u Electronic commerce applications such as: l Retail sales l Internet banking, brokerage, bill review & payment, etc. l On-line claims processing u New business requirements including: l Supply chain integration l Single view of the customer l Customer care or support l Automated Cross-selling u Reuse or revitalized existing applications u Reduce development costs and time to market u Mergers & acquisitions u ERP implementations

© 1998 Concept Five Technologies What is the EAI CMM? u Framework for assessing the EAI-related capabilities of an organization l “Maturity levels” highlight most critical areas for improvement u Developed by C5 to assist our customers in improving their ability to perform EAI l Reflects C5’s experience assisting customers to develop EAI u Based on the approach of the Software Engineering Institute Capability Maturity Model for Software

© 1998 Concept Five Technologies What Constitutes a “Mature” EAI Capability? u A mature organization is one that can: l Develop new applications faster and more cheaply l Achieve a higher level of efficiency in application operations and maintenance l Build richer functionality into its applications l Minimize the risks associated with technological evolution l Sustain a high level of performance over time

© 1998 Concept Five Technologies Characteristics of a Mature Organization Technology Organization & Processes Business Value

© 1998 Concept Five Technologies Characteristics of a Mature Organization u Ties business planning tightly to IT planning u Processes specifically designed to carry out effective EAI u Application developments are part of an integrated overall plan u Organization l Roles and responsibilities associated with EAI clearly defined l Functions associated with EAI, such as the definition of an enterprise architecture, are explicitly managed u Understands and controls relevant technologies l Manges introduction of unprecedented technologies l Manages replacement of obsolescent technologies u Trains in all aspects of EAI u Measures how well it is doing, and works continuously to improve its performance

© 1998 Concept Five Technologies The EAI Maturity Assessment u Goal: start enterprise on road to successful EAI capability l Identify and prioritize strengths and weaknesses l Highlight opportunity for bottom-line impact l Develop action plan u Oriented towards senior management l Enterprise/business group focus l Tie to business objectives l Clear cost/benefit message l Specific actionable recommendations

© 1998 Concept Five Technologies EAI Maturity Assessment Examples u USAA u BankBoston u SmithKline Beecham

© 1998 Concept Five Technologies Conducting an EAI Maturity Assessment u Small team led by Sr. Consultant u 2-4 weeks duration u Information gathering l Inventory of projects, HW/SW environments, development plans l Organization structure, roles and responsibilities l Technologies in use u Interviews l How do things really work? u Report l Draft reviewed by enterprise champion l Revised report to management

© 1998 Concept Five Technologies Themes in the EAI CMM u Management u Process and meta-process u Training u Measurement

© 1998 Concept Five Technologies Maturity Levels Initial Coordinated Integrated Managed Optimizing

© 1998 Concept Five Technologies Common Features EAI CMM Organization Maturity Level Key Process Area... Key Practice... GoalsCommitmentsAbilitiesActivitiesMeasurementsVerification

© 1998 Concept Five Technologies Level 1: Initial u Default level for organizations that do not attain one of the higher levels. u Capability l Able to integrate applications in an ad hoc way u No key process areas l Organizations at Level 1 may have some capabilities at higher level, but not comprehensive enough to attain a higher level

© 1998 Concept Five Technologies Level 2: Coordinated u Recognized need for enterprise-level coordination of EAI l Some coordinated planning l Enterprise architecture exists ã Not mandated ã Enterprise architect must persuade l Project-centric u Key Process Areas l Strategic IT Planning l Coordinated Project Planning l Coordinated Project Tracking and Management l Enterprise Architecture Definition Initial Coordinated Integrated Managed Optimizing l Middleware Technology Selection l EAI Quality Assurance l Interface Configuration Management

© 1998 Concept Five Technologies Level 3: Integrated u Established organizational l Roles and responsibilities l Processes l Standards u Enterprise architecture conformance u Manage risk of “the unprecedented” u Key Process Areas l Business Process Modeling l Enterprise Function/Data Analysis l Enterprise Arch. Conformance l Business/IT Coordination l Unprecedented Technology Mgt Initial Coordinated Integrated Managed Optimizing l Middleware Standardization l Application Engineering l Training Program

© 1998 Concept Five Technologies Level 4: Managed u Enterprise defines reusable software components u Portfolio management of IT projects u Extensive measurements u Technology evaluation processes/ facilities u Key Process Areas l Enterprise Components l IT Portfolio Management l Integration Measurement l Integration Estimation Initial Coordinated Integrated Managed Optimizing l Enterprise Architecture Management l Technology Insertion l EAI Quality Management

© 1998 Concept Five Technologies Level 5: Optimizing u New applications integrated smoothly u Enterprise-wide strategic perspective l Development processes l Funding and incentive practices l IT assets management u Measurement-based continuous process improvement u Key Process Areas l Enterprise Component Management l Aligned Development Processes l IT Asset Life Cycle Management l Defect Prevention l EAI Process Change Management Initial Coordinated Integrated Managed Optimizing

© 1998 Concept Five Technologies Summary u EAI CMM defines a framework for gauging your ability to deliver EAI solutions l Levels demonstrate increasing maturity l Provides guidance on what problems to tackle first u Initial assessment provides starting point u Assessments can be repeated periodically to: l Measure progress l Assess benefits l Plan next steps