Cisco Improving software downloads Gerry McGovern

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Presentation transcript:

Cisco Improving software downloads Gerry McGovern

Steps Downloading Software for 7920 IP Phone 280 seconds approx.

Path 1 1

2

“I’m assuming that one of these is the one I want.” 7

Path 1 8

9

10

Path 1 11

Path 1 12

Path 1 13

Path 1 14

Path 1 15 “There are a lot of steps before you get to download”

Steps Download Software for RV seconds

Download firmware: Obtain the latest firmware for your RV082 router compatible with Version 3 hardware. Task 1 performance = Success Rate Comparisons August 2011February 2012

Completion Time Comparisons Download firmware: Obtain the latest firmware for your RV082 router compatible with Version 3 hardware. Task 1 performance =

Cisco Improving software downloads Gerry McGovern

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