WHO WE ARE Managing Telecom of Leveraging Knowledge Clevora was established in We aim to provide premium Customer Care Services. We cater to B2C companies. Cost-effectiveness is our core edge. We provide multimedia customer communication solutions: Voice, , Web, Chat, Co-browsing, Semi-automated Responses, Data management, Data validation.

SERVICES WE OFFER Processes: Inbound Outbound Blended calls Data validation: OCR/ICR De-duping Enhancement Merging & comparison Customer Care Services: Helpdesk for customer queries related to products Status of orders Billing Pre and post sales service Technical Helpdesk Services: First level support Web-assisted support Data management: Data Fulfillment Indexing Forms Processing, HTML/XML Web based support through and chat: Live Chat Web Call Back Web Collaboration Web Call Through

THE LOGISTICS Clevora is a state-of-art contact center in Noida, with an initial capacity of 50+, with a provision to ramp up the total capacity up to 250 seats across 3 shifts (7 * 24 * 365). Our team of agents is headed by trained professionals, with more than 10 years of experience. Our organization is quipped with the latest technology available in Telecommunication and Data Equipment.

THE LOGISTICS Exhaustive power back-up systems are available, if needed. We have telephonic redundancy and hardware infrastructure that includes built-in backup systems and hot plugged critical part redundancies. We have stringent SLA’s with all our suppliers and vendors..

TECHNOLOGY WE USE We are working on VOIP with TDM and SIP Technology solution with self customized CRM VOIP 3 - way calling Call blocking Call forwarding Call hold Call return Call waiting Caller ID Redial Voic Updated Technical Equipments Customer Relationship Management (CRM) Software Recorder Call Disposition Script Reader Report Maker Independent Modal Dialer World Wide Report Checking Call Record Compressor Internal Chatting

QUALITY & PROCESS MANAGEMENT Seamless Process Transition ensures that during the initial stages of migration of a client’s process, the client can provide uninterrupted service to the customer and minimize any internal impact the transition may have on the business. Effective Process Management ensures that once the process is handed over to our operational team, it is efficiently and effectively managed, ensuring the expected levels of performance. Continuous Process Improvement enables the Quality Team to ensure processes are verified cconstantly and modified as required.

OUR POLICIES Clevora adheres to Do Not Call Policies and Telemarketing Laws. Some of the key metrics of our outbound support include: - Contacts per hour - Sales per hour - Closed Applications / Surveys / Customers per hour - Cost per Customer / Loan / Completed Survey

WHY US? Innovative and dynamic leadership. Use of advance technology. Experienced team handling customer service and technical support. Cost effective solutions (24*7 service). Adherence to international quality norms.

Clevora AT A GLANCE

THANK YOU Address: A 38K, SECTOR – 64, NOIDA, U.P Mobile: /