Developments in the energy market 2 Suppliers have also committed to abide by overarching standards, which say: Customers must not be sold inappropriate products and services or anything they do not fully understand Energy firms must not change the product or service a customer receives without explaining why Suppliers must not prevent customers from switching without good reason Products should not be unnecessarily complex or confusing It should be easy for customers to contact energy firms, and suppliers must act promptly and courteously where they have made mistakes

Energy Best Deal – act now to cut your energy bill You can save (on average) between £78 - £99 depending on how you pay and where you live If you don’t want to switch make sure you are on your supplier’s cheapest tariff Contact your energy supplier for help on energy efficiency If you are on a low income contact your energy supplier to see what help is available