Fuel Pump Manufacturers Council – March 19, 2009 March 19, 2009 InterContinental O’Hare Rosemont, Illinois

Fuel Pump Manufacturers Council – March 19, 2009 Agenda 9:00 Welcome, Anti-trust Guidelines, MinutesTom Thompson 9:15Partner Organization ActivitiesTommy & Chris Gardner ASA ASCCA ASE 9:45Review Focus Group QuestionsTommy 10:00Shop Owner Focus GroupAll 12:00LunchAll 1:00Countermat ProjectTommy 2:00Web SiteChris 2:30Training/Education CurriculumTommy FPMC program Lincoln Training Video 3: MeetingsTommy & Chris 4:00Adjourn

Fuel Pump Manufacturers Council – March 19, 2009 Anti-Trust Guidelines It is the unqualified policy of the Motor & Equipment Manufacturers Association to conduct its operations in strict compliance with the antitrust laws of the United States. MEMA's antitrust policy prohibits any discussions which constitute or imply an agreement or understanding concerning: 1) prices, discounts, or terms or conditions of sale; 2) profits or profit margins or cost data; 3) market shares, sales territories or markets; 4) allocation of customers or territories; 5) selection, rejection or termination of customers or suppliers; 6) restricting the territory or markets in which a company may resell products; 7) restricting the customers to whom a company may sell; or 8) any matter which is inconsistent with the proposition that each manufacturer, wholesaler and distributor must exercise its independent business judgment in pricing its services or products, dealing with its customers and suppliers and choosing markets in which it will compete.

Fuel Pump Manufacturers Council – March 19, 2009 FPMC Mission Statement Provide professional technicians and DIY installers with the resources, tools and information to more effectively diagnose and service automotive fuel systems

Fuel Pump Manufacturers Council – March 19, 2009 Partnering Organizations ASA –Focus group participants –Training curriculum –Training at annual event ASCCA –Web site link –Article in upcoming newsletter –Training at annual event

Fuel Pump Manufacturers Council – March 19, 2009 A.S.E Technician Testing Initial Contact – Tony Molla –Objective to re-write test data to test technician expertise –Testing assumes he knows fuel system –Focuses on diagnostic skills…not repair –Employ technical update workshops Invited Council members to participate –Willing to change questioning from council input –John Tisdale key contact

Fuel Pump Manufacturers Council – March 19, 2009 ASE Testing Data (14 Subjects from which 9 are chosen for test…cannot share test questions) Fuel, Air Induction, And Exhaust System Diagnosis And Repair (9 questions) 1. Diagnose fuel system related problems, including hot or cold no-starting, hard starting, poor driveability, incorrect idle speed, poor idle, flooding, hesitation, surging, engine misfire, power loss, stalling, poor mileage, and emissions problems; determine root cause; determine needed action. 2. Interpret fuel or induction system related diagnostic trouble codes (DTCs); analyze fuel trim and other scan tool data; determine needed repairs. 3. Inspect fuel tank, filler neck, and gas cap; inspect and replace fuel lines, fittings, and hoses; check fuel for contaminants and quality. 4. Inspect, test, and replace fuel pump(s) and/or fuel pump assembly; inspect, service, and replace fuel filters.

Fuel Pump Manufacturers Council – March 19, 2009 A.S.E Testing Subjects Con’t 5. Inspect and test electric fuel pump control circuits and components; determine needed repairs. 6. Inspect, test, and repair or replace fuel pressure regulation system and components of fuel injection systems; perform fuel pressure/volume test. 7. Inspect, remove, service or replace throttle assembly; make related adjustments. 8. Inspect, test, clean, and replace fuel injectors and fuel rails. 9. Inspect, service, and repair or replace air filtration system components. 10. Inspect throttle assembly, air induction system, intake manifold and gaskets for air/vacuum leaks and/or unmetered air.

Fuel Pump Manufacturers Council – March 19, 2009 A.S.E Testing Subjects Con’t 11. Remove, clean, inspect, test, and repair or replace fuel system vacuum and electrical components and connections. 12. Inspect, service, and replace exhaust manifold, exhaust pipes, oxygen sensors, mufflers, catalytic converters, resonators, tailpipes, and heat shields. 13. Test for exhaust system restriction or leaks; determine needed action. 14. Inspect, test, clean and repair or replace turbocharger or supercharger and system components

Fuel Pump Manufacturers Council – March 19, 2009 Repair Show Focus Group Purpose Participants Questions

Fuel Pump Manufacturers Council – March 19, 2009 Focus Group Participants Jason Brennan Mike Charewicz Scot Manna Robert J. Shanahan John Vallely Bill Haas, ASA (special guest)

Fuel Pump Manufacturers Council – March 19, 2009 Focus Group Questions General/Overview –How many years of repair experience do you have? –Describe the make-up of the vehicles you service. –Describe the amount of fuel pump business you do in terms of fuel pump repairs per month. –What are challenges you face in selling fuel pump repairs? –In what ways has the fuel pump repair business changed? –Describe the make-up of the vehicles you service for fuel pump repairs.

Fuel Pump Manufacturers Council – March 19, 2009 Focus Group Questions Diagnosis –How effectively do you diagnose fuel system problems? –Why or why not? Time? Equipment (testers)? –Do you have tools, tips or training to help the process? –What can you or your suppliers do to help the diagnosis process more than you are doing now?

Fuel Pump Manufacturers Council – March 19, 2009 Focus Group Questions Purchase of Parts –What is the typical complaint when customer arrives in the shop…no start, sputtering, noisy pump, gas gauge not working, etc.? –Is it ever a challenge to get the right parts for the job? –If not, why? Cataloging? Good Counterperson? Online look up? Manufacturer cross reference to OE part #? Other? –What information is required to get the correct part? –What other parts do you typically sell with a fuel pump replacement?

Fuel Pump Manufacturers Council – March 19, 2009 Focus Group Questions Purchase of Parts (continued) –Do you rely on one brand for replacement? Take whatever is available at the time of repair? –Do you have a preference to receive a “full kit” or “ala carte” option (i.e. strainer in box)? –Explain –What is the biggest challenge in selling fuel system parts to the car owner?

Fuel Pump Manufacturers Council – March 19, 2009 Focus Group Questions Fuel Pump Installation –What are the steps you take with a fuel pump installation? –Read instructions / warnings in the box? Drop tank/flush tank? Do you install the strainer? –Replace wire harness? –Are there any shortcuts you take? –What techniques do you use to make a “job easier?”

Fuel Pump Manufacturers Council – March 19, 2009 Focus Group Questions Fuel Pump Installation (continued) –What tools / equipment are required to replace a fuel pump? Do you have the correct tools or equipment? Would you buy them if made available to you? –Do your manufacturers offer/have a hotline to get information/advice on a fuel pump replacement job? Is it helpful? Do you use it? Is there more the manufacturer could do?

Fuel Pump Manufacturers Council – March 19, 2009 Focus Group Questions Fuel Pump Installation –In general, what is needed to help the diagnosis and/or installation process? Tools? More information / different information? Help line? Training? More time recommended for procedure?

Fuel Pump Manufacturers Council – March 19, 2009 Focus Group Questions Fuel Pump Returns –How often dos a fuel pump come back as defect? Why? –How often are they truly defective? How do you know? Do you test the pump after it was returned? –Is there a certain brand, application or style of pump that makes up a disproportionate percent of the returns? –Do you purchase a pump from your same supplier to replace a defective? Same brand or different?

Fuel Pump Manufacturers Council – March 19, 2009 Focus Group Questions Fuel Pump Returns (continued) –What is your return process? Paperwork? What do you do with the pump? –If you order a different brand for replacement, do you put the pump coming out of the car in the box belonging to the new replacement pump? –Compared to other product categories, are fuel pump comebacks lower, average or higher? Why?

Fuel Pump Manufacturers Council – March 19, 2009 Focus Group Questions Manufacturers are finding out that fuel pump returns/warranty are disproportionate to products within the rest of the industry. –Is there anything you, as a technician and/or shop- owner could do to help reduce these returns? –Better diagnosis (maybe something else in the system has caused the no-flow/pressure situation? –Easier methods of repair?

Fuel Pump Manufacturers Council – March 19, 2009 Countermat Project 3 Quotes Received Specs –Size 16X20 –4 color on Opaque white –Clear scratch resistant vinyl –Qty 10,000 –15 mill Thickness

Fuel Pump Manufacturers Council – March 19, 2009 Countermat Project

Fuel Pump Manufacturers Council – March 19, 2009 Countermat Project

Fuel Pump Manufacturers Council – March 19, 2009 Countermat Project Include a “Diagnostic Tree Poster” with Countermat? Each Mftr call internal meeting to obtain approval to release funds Report back to Tom/Chris by April 30 th with decision As each manufacturer drops out, cost goes up

Fuel Pump Manufacturers Council – March 19, 2009 FPMC Web Site Launched November 1, 2008 Recent additions –Photos –News articles

Fuel Pump Manufacturers Council – March 19, 2009 FPMC Web Site Missing/lacking info: –TSBs –Repair procedures –Equipment vendors –Hazardous materials

Fuel Pump Manufacturers Council – March 19, 2009 FPMC Web Site Traffic NovDecJanFeb Unique Visitors 1,5121,9802,9602,241 Unique Visits 3,5955,7899,5116,764 Pages14,04217,05925,71619,909

Fuel Pump Manufacturers Council – March 19, 2009 Lincoln Industrial Video Program Contact Marc Allen Objective – –To create 20 minute training video on fuel system diagnostic and repair –Promote use of their Mityvac Fuel System Tester Cost – Production cost $536/minute –Approx length 15 minutes –Lincoln committing $7,500 Could Council commit funds for something longer or to the Council’s satisfaction? Lincoln maintains full rights to the video –Used in sale support –Altered for use as a sales tool –Lincoln asks for representation on FPMC website –Lincoln reserves right to write and maintain control of script

Fuel Pump Manufacturers Council – March 19, 2009 Lincoln Industrial Video Program Final signoff required from FPMC prior to commencing production Lincoln requires clear understanding on how the video would be employed Video would be exclusive to FPMC (Lincoln’s version would be altered as a sales tool) Lincoln intends to contact each council member to discuss a “coordinated promotional effort for the MityVac”with the intention of increasing unit sales to the benefit of Lincoln and to that of the members of FPMC.” Mark Allen is confident in his knowledge of fuel delivery diagnostics –Possible candidate to co-write our entire training program –Website for training manual for MightyVac butors/mv5545_manual.pdf

Fuel Pump Manufacturers Council – March 19, 2009 Lincoln Industrial Video Program Fuel Delivery System Diagnostics Introduction (1 minute) Outline the purpose of the video

Fuel Pump Manufacturers Council – March 19, 2009 Lincoln Industrial Video Program Diagnosing Fuel Delivery Systems (15 minutes) Step by step instructions to diagnose fuel delivery systems using the Mityvac FST Pro fuel pressure and flow tester. Introduction Fuel Delivery Diagnostics –Return Fuel Systems (mechanically regulated) Observe fuel flow for contamination and air bubbles Standard test –Idle fuel pressure –Idle flow –Peak pressure (deadhead test) –Peak flow Diagnosing results Extended testing & diagnostics – Additional action to take if standard test is inconclusive

Fuel Pump Manufacturers Council – March 19, 2009 Lincoln Industrial Video –Returnless (mechanically regulated) Observe fuel flow for contamination and air bubbles Standard test –Idle pressure –Peak flow –Peak demand pressure Diagnosing results Extended testing & diagnostics – Additional action to take if standard test is inconclusive –Returnless (electronically regulated) Observe fuel flow for contamination and air bubbles Standard test –Idle pressure –Peak flow –Peak demand pressure

Fuel Pump Manufacturers Council – March 19, 2009 Lincoln Industrial Video –Diagnosing Results Extended testing & diagnostics – Additional action to take if standard test is inconclusive –Leakdown test Testing power supply –Use of Carter CV1000 –Step-by-step location of problem Testing fuel pump Conclusion (30 seconds)

Fuel Pump Manufacturers Council – March 19, Meetings March 19, Vision (Chicago) June 10, Delphi (Troy) September 9, Bosch (Chicago) December 2, Federal-Mogul (Southfield)