TRAVEL MANAGEMENT SOLUTIONS experience higher business performance higher business performance

Your State Team Kathy Higginbotham, Operations Manager – Baton Rouge Michael Fairchild, State of Louisiana Account Manager Liz Gaiennie, National Account Manager Lisa Goins, Operations Manager – LSUHSC Shreveport Lou Poore, Vice President Operations

higher business performance Who we are Founded 1924 Headquartered in Hanover, Germany Over 80,000 employees $22B in revenue A top 30 DAX company World’s leading tourism and services group Founded 1979 Headquartered in Denver, Colorado Over 4,000 employees $4.7B in sales Publicly traded on NASDAQ 2nd largest TMC company in North America

higher business performance Unique Global Provider ►World’s 3rd largest TMC –Multi-national capabilities ►2nd largest TMC in North America ►Over $11 billion annual sales –Exceptional negotiating leverage and clout ►1,600+ locations in over 80 countries –Reservation Centers, on-sites, off-sites, Call Centers, Airport Offices, European Service Center ►More than 13,000 employees –Dedicated to customer service

higher business performance Global Coverage

higher business performance Client-Partners

higher business performance Goals for the State of Louisiana ►Implement a cost effective, user-friendly online booking tool accomplishing high adoption rate; ►Consolidate and deliver a consistent best in class global travel program; ►Identify opportunities for cost savings and controls; ►Deliver a high level of customer satisfaction; ►Research and incorporate best practices in travel services; ►Maximize use of technology to improve the delivery of service; ►Provide a communication platform with dynamic content for travel population.

higher business performance Service Delivery Customized for State of Louisiana ►Regional Reservation Service Centers in Baton Rouge, Shreveport and New Orleans >Teams of agents thoroughly trained in State of Louisiana’s travel policy; >Dedicated International, Group, and Special Services desks; >State-of-the-art telecommunications and systems to link all three State Service Centers.

higher business performance Operations Overview ►S►Service Goals >R>Returned calls/messages within 30 minutes; ►F►Fees and how they will be applied >F>Fees are no longer refundable; >F>Full Service - $22 per ticket; >A>Agent-assisted - $17 per ticket; >T>Touchless (OBT) - $12 per ticket; –D–Down to $10 based on adoption rate >G>Groups – Ranging from $21 to $10 based upon the number of travelers; >N>No hotel/car only fees.

higher business performance Various Types of Fares State Contract Fares For Fiscal , the only airlines offering State contract fares are American and United; Negotiated Fares Currently, the only carrier in this category is Continental, but we are working with several other airlines at this time; Published Fares Standard fares – both refundable and non-refundable -- offered to the general public and available via our Sabre reservations system (GDS);

higher business performance Fare Types, continued... Web/Internet Fares Fares normally associated with the Internet and usually obtained from 3 rd party websites, including airline-specific sites; DCA3 Fares Web/Internet fares that are contractually available to us via our GDS. With very few exceptions, the same fares as above. To access those exceptions, our agents go directly to such sites as SWABIZ (Southwest), CompanyBlue (JetBlue), and A2B (AirTran).

higher business performance Non-Refundable Fares ►Represent significant potential cost savings; ►Rules of the Non-Refundable Ticket: 1.Must be purchased either immediately or within 24 hours of initial booking; 2.May require a minimum stay; 3.Airline charge to make changes will range from from $50.00 to $100.00; 4.If exchanged, any difference in the old fare and the new fare must be collected; 5.Non-Transferable (No name changes).

higher business performance Non-Refundable Fares, continued... ►T►Tips on how to get the Best Fares: 1.Advance Purchase; 2.Be flexible with travel dates; 3.Try alternate airports.

higher business performance Itineraries Vs. Receipts ►Itinerary Information Includes: >Restrictions and requirements; >Your detailed airline flight schedule; >Detailed rental car information; >Detailed hotel information.

higher business performance Sample Unrestricted Itinerary Remarks

higher business performance Sample Non-Refundable Itinerary Remarks

higher business performance Sample Air Itinerary Information

higher business performance Sample Rental Car Itinerary Information

higher business performance Sample Hotel Itinerary Information

higher business performance Receipts ►Receipts >Shows Airline Ticket Information –Reservation Code –Ticket Number –Date of Issue –Invoice number –Total Airfare –Total Service Fee –Total for Airfare & Service Fee

higher business performance Sample Receipt Remarks

higher business performance Technology Cutting-edge technology to ensure HIGHERBUSINESSPERFORMANCE

higher business performance End to End Travel Management Best practice methodology & expertise to achieve maximum performance

higher business performance Travel Savings Solutions

higher business performance Management Reporting Solutions ReportFLYR™ >Global Web-based management reporting system; AlertFLYR™ >Exclusive digital dashboard technology; InvoiceFLYR™ >Transactional search application; PolicyFLYR™ >Travel policy reinforcement through and reporting; SecureFLYR™ >Global traveler security and education; Online Booking Tools >Customized web-based booking tool.

higher business performance InvoiceFlyr

higher business performance InvoiceFlyr

higher business performance InvoiceFlyr

higher business performance InvoiceFlyr

higher business performance InvoiceFlyr

higher business performance On-line Booking Solutions ►Customized ►Reduced costs ►Experienced E-Commerce Team ►On-going support >Communication >Training >Adoption Consultation and Maximization

higher business performance

Focus and Commitment ►Build on current travel program achievements ►Continue to partner with State of Louisiana; >Validate current processes >Challenge status quo >Recommend improvements >Reduce travel program costs >Position State of Louisiana for the future ►Set short and long-term program objectives; ►Establish mutually defined goals; Produce Powerful Results!

higher business performance Continuing to build the foundation for a strong, lasting partnership

higher business performance