Group Conflict Management

2

3 High HighAssertiveness Concern for Self Low LowAssertiveness Low Cooperation High Cooperation Concern for Others Concern for Others Source: Thomas, K.W. “Conflict and Conflict Management,” In Handbook of Industrial and Organizational Psychology, ed. M.D. Dunnette. Chicago: Rand McNally, CONFLICT MANAGEMENT TOOL

4 Competition High HighAssertiveness Concern for Self Low LowAssertiveness Low Cooperation High Cooperation Concern for Others Concern for Others Source: Thomas, K.W. “Conflict and Conflict Management,” In Handbook of Industrial and Organizational Psychology, ed. M.D. Dunnette. Chicago: Rand McNally, COMPETING

5 Competition Accommodation High HighAssertiveness Concern for Self Low LowAssertiveness Low Cooperation High Cooperation Concern for Others Concern for Others Source: Thomas, K.W. “Conflict and Conflict Management,” In Handbook of Industrial and Organizational Psychology, ed. M.D. Dunnette. Chicago: Rand McNally, ACCOMODATING

6 Competition Avoiding Accommodation High HighAssertiveness Concern for Self Low LowAssertiveness Low Cooperation High Cooperation Concern for Others Concern for Others Source: Thomas, K.W. “Conflict and Conflict Management,” In Handbook of Industrial and Organizational Psychology, ed. M.D. Dunnette. Chicago: Rand McNally, AVOIDING

7 Competition Compromise Avoiding Accommodation High HighAssertiveness Concern for Self Low LowAssertiveness Low Cooperation High Cooperation Concern for Others Concern for Others Source: Thomas, K.W. “Conflict and Conflict Management,” In Handbook of Industrial and Organizational Psychology, ed. M.D. Dunnette. Chicago: Rand McNally, COMPROMISING

8 Competition Collaboration Compromise Avoiding Accommodation High HighAssertiveness Concern for Self Low LowAssertiveness Low Cooperation High Cooperation Concern for Others Concern for Others Source: Thomas, K.W. “Conflict and Conflict Management,” In Handbook of Industrial and Organizational Psychology, ed. M.D. Dunnette. Chicago: Rand McNally, COLLABORATING

9 Competition Collaboration Compromise Avoiding Accommodation High HighAssertiveness Concern for Self Low LowAssertiveness Low Cooperation High Cooperation Concern for Others Concern for Others Source: Thomas, K.W. “Conflict and Conflict Management,” In Handbook of Industrial and Organizational Psychology, ed. M.D. Dunnette. Chicago: Rand McNally, 1976.

10  Attention Getting  Rationalization  Compensation  Identification  Projection DEFENSEMECHANISMS  Insulation  Regression  Repression  Fantasy  Negativism  Scapegoating