Medical Call Center or Non Emergency Medical Response Service Medisoft Telemedicine Pvt. Ltd.

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Presentation transcript:

Medical Call Center or Non Emergency Medical Response Service Medisoft Telemedicine Pvt. Ltd.

Introduction Aim: To provide easy and instant access to medical advice wherever and whenever needed. The user calls unique number and can connect to paramedical and doctor at medical call center. The caller may call for 1 st Opinion: Discussions regarding their health with certified Doctors. Discuss Lab investigations (Lab Reports) and get advice for further investigations. Basic information like address of hospital, emergency services etc. 2 nd Opinion: discus on treatment (prescribed by his/her doctor) and advice for further treatment. Line of Treatment: to discuss symptoms to check disease like cough, flu, mild fever, etc. Gain awareness regarding health related hazards. Prescription filling

The doctor is now just a phone call away…

How It Works…

Component of Medical Call Center Call Center ApplicationMedical Data Application (Call Center EMR application) To connect caller with call center people To acquire, store, process medical information Asterisk open source application Mozphone – softphone application Developed application on.Net & integrated it with call center application Welcome greetings with customised message Call Waiting with cutomised message Call Forward Automatically selection of vacant node & fw call to that node Call fw as per selected criteria 24 lines and its multiplications Features related to EMR and it has CTI integration Reporting module to analyze data Medical protocol for indexing and searching

Medical Call center_Concept Diagram CTI: Computer Telephony Integration CDR: Call Detail Reports CCA: Call Center Analysis EMR: Electronics Medical Record CLI: Calling-Line Identification CSR: Customer Service Representative ACD: Automatic Call Distribution

Infrastructure for Medical Call Center

GUI for Telephone Triage form - 1

GUI for Telephone Triage form - 2

Features_EMR Application Auto fill facility for triage form Easy and comprehensive search of patient Family tree Store preliminary data in “draft patient” alter to modify Set CTI (Computer Telephone Integration) up to 3 ph nos Reporting module: Save / print it Administrator access: Add / edit users Secure user access using authentication information. Database back up facility; Manual and Auto. Selection ranges from days / weeks / months etc. Drop-down menus are stored under master – to remove vendor dependency Clone concept for family members

The doctor is now just a phone call away…

Medisoft Telemedicine Pvt. Ltd.  Telemedicine  Ehealth  Healthcare IT Company For our other products: Office Location: India and USA