Live Chat “Over 60% of U.S. online shoppers prefer Live Chat to have their questions answered prior to purchase.” † † Source: “Optimizing the e-commerce experience” - eMarketer, October 2009

Quick and Easy Set-up Step 1: Icons & Logo Select your customizable Live Chat icons and chat window Live Chat Customizable

Quick and Easy Set-up Step 2: Link Code Cut and paste HTML code into your website Live Chat

Quick and Easy Set-up Step 3: Done! Chat with your customers Live Chat Customizable

Knowledge Base Set-up and utilize pre- generated responses to increase the efficiency of your chat sessions Live Chat

Reports Review and analyze your chat sessions. Live Chat

Additional Features  No downloads or plug-ins  Web-based application  Customer chat history  Ticket search & management  Chat survey  Transfer chat  Monitor chat  Operator status controls  Multi-chat capability  Many customizable features Live Chat

To find out more, ask us for details… Only $29.95 / month / operator Live Chat

Inbound “Less than 45% of companies surveyed responded to their customer service s and of those, only 29% responded within 24 hours!”* * Source: “Continued Decline in Responsiveness Creates Enormous Opportunity” Hornstein Associates, July 2009

Benefits  Increase “actual” delivery rates  Customer retention  Operational efficiency  Time-saving data processing  Improved list management  Low point of entry cost  Easy to use  Better / faster customer service communication Inbound

The Inbound Workflow Inbound

1.Forward inbound messages to Bamboo Cricket 2.Review and categorize messages 3.Route / respond to customer communications 4.Process data changes Inbound How It Works

Set-up is simple… 1.Program Evaluation 2.Reply Matrix Development* 3.Application Set-up 4.Turn on Inbound Forwarding 5.Test & Launch! * Defines the business rules and actions for inbound and data handling Inbound

Selected Features  Clean and easy interface navigation  User-defined custom categories  Integrated spam filters  Flexible business rules  Statistics and Efficiency Reporting  Auto filtering of most out-of-office messages  Manage s from multiple domains / business units  Ability to “thread” conversations, so any future tickets received are automatically linked back to the original ticket Inbound

Selected Features  Intelligent “correct” address detection (instead of address)  Various integrated parsing options  Seamless data integration options with ESP, CRM…  User-defined custom templates, knowledge base and data processing lists Inbound

To find out more, ask us for details… From as low as $49.95 / month Inbound