Live Chat “Over 60% of U.S. online shoppers prefer Live Chat to have their questions answered prior to purchase.” † † Source: “Optimizing the e-commerce experience” - eMarketer, October 2009
Quick and Easy Set-up Step 1: Icons & Logo Select your customizable Live Chat icons and chat window Live Chat Customizable
Quick and Easy Set-up Step 2: Link Code Cut and paste HTML code into your website Live Chat
Quick and Easy Set-up Step 3: Done! Chat with your customers Live Chat Customizable
Knowledge Base Set-up and utilize pre- generated responses to increase the efficiency of your chat sessions Live Chat
Reports Review and analyze your chat sessions. Live Chat
Additional Features No downloads or plug-ins Web-based application Customer chat history Ticket search & management Chat survey Transfer chat Monitor chat Operator status controls Multi-chat capability Many customizable features Live Chat
To find out more, ask us for details… Only $29.95 / month / operator Live Chat
Inbound “Less than 45% of companies surveyed responded to their customer service s and of those, only 29% responded within 24 hours!”* * Source: “Continued Decline in Responsiveness Creates Enormous Opportunity” Hornstein Associates, July 2009
Benefits Increase “actual” delivery rates Customer retention Operational efficiency Time-saving data processing Improved list management Low point of entry cost Easy to use Better / faster customer service communication Inbound
The Inbound Workflow Inbound
1.Forward inbound messages to Bamboo Cricket 2.Review and categorize messages 3.Route / respond to customer communications 4.Process data changes Inbound How It Works
Set-up is simple… 1.Program Evaluation 2.Reply Matrix Development* 3.Application Set-up 4.Turn on Inbound Forwarding 5.Test & Launch! * Defines the business rules and actions for inbound and data handling Inbound
Selected Features Clean and easy interface navigation User-defined custom categories Integrated spam filters Flexible business rules Statistics and Efficiency Reporting Auto filtering of most out-of-office messages Manage s from multiple domains / business units Ability to “thread” conversations, so any future tickets received are automatically linked back to the original ticket Inbound
Selected Features Intelligent “correct” address detection (instead of address) Various integrated parsing options Seamless data integration options with ESP, CRM… User-defined custom templates, knowledge base and data processing lists Inbound
To find out more, ask us for details… From as low as $49.95 / month Inbound