Desktop in the Clouds Using Virtualization to Extend Client Outreach and Protect Data

Maryland Legal Aid Only LSC funded organization in Maryland Statewide program serving Baltimore City and all 23 counties 150 Attorneys 65 Paralegals 40 Support Staff 45 Other 300 total users 150 in Baltimore City and 150 in county offices

Maryland Legal Aid 100% Virtualized Datacenters in Two Locations Developing a Private/Hybrid Cloud Completed First Phase of Virtual Desktops Using Virtualized Applications

Session Overview Desktops Discussion What is a Virtual Desktops Infrastructure (VDI) Role of Virtualization Components of VDI Using VDI

Review of the Desktop Mainframe – Mini Systems - terminal end points PC Revolution Personal Computing Personal Power

Desktop Issues Windows Security Application Updates Hardware Failures Protecting the data

The Challenges Provide all client information to our employees Provide up to date information to our clients Perform intake from anywhere Reduce time maintaining desktops Provide quick application updates Flexibility to react quickly Remote Access – Offices – Court House Work from home solutions Non-Window users (MAC – Linux- iPad) High staff turnover Protect client data

And… Keep our information safe from: Disasters Cyber attacks Loss of equipment

What if Disaster Strikes?

What are Cyber Attacks? A cyber attack is an assault against a computer system or network.

USA Today $163,167,539.95

Possible Solution Virtual Desktops

What is a Virtual Desktop Virtual desktop infrastructure (VDI) is the practice of hosting a desktop operating system within a virtual machine (VM) running on a centralized server. -TechTarget- What is - Virtualization Virtual Machine

Client Database Client Applications Anti-Virus Server Active Directory ETC... Physical Data Center

Virtualization 10% 40%10%

Active Directory Client Management DB Client Management App Finance Donor Tracking Anti-Virus Server Intranet Bankruptcy Network Printer Public Files User files Before Virtualization

Active Directory Client Management DB Client Management App Finance Donor Tracking Anti-Virus Server Intranet Bankruptcy Network Printer Public Files User files Virtualization

Active Directory Client Management DB Client Management App Finance Donor Tracking Anti-Virus Server Intranet Bankruptcy Network Printer Public Files User files Help Desk Blackberry Server Printer Monitoring Network Monitoring OCR server Client Management Test DB Client Management Test App Router Recovery Server New Intranet New Bankruptcy Sharepoint & over 20 more Virtualization After Virtualization

Main Datacenter Secondary Datacenter Private Cloud

Previous Datacenter Virtualization Experience 25 Employees 6 Servers $3000 Budget Free version for 100% virtualization Virtualized servers provided all reporting for state agencies Created Virtual Desktop solution Approach and Procedures will scale to any size environment

VDI - Virtualization Virtualization and Desktops

Difference Between Virtual Servers And Virtual Desktops Servers – Datacenter Desktops – Personal Multiple applications on each desktop

Connection Components of VDI Desktop Pools End Points

What makes up the Desktop OS & Installed Apps Persona (User stuff) Data files (Docs)

Building the Virtual Desktop OS & Installed Apps Persona (User stuff) Data files (Docs)

End Points Thin Clients Re-purposed PC Note/Netbooks Smart Phones Tablets

The Connection Piece Broker (Vendor supplied) Non-broker (RDP – VNC – Others)

Free Hypervisor RDP or VNC Low Cost Solution

How Maryland Legal Aid is using VDI User Desktops IT Desktops Access from Courthouse Owned Workstation Access from Courthouse with Netbooks and Broadband cards BYOC Access from Home

Results

Secure Data

Master Image Virtual Desktops Reduced Maintenance

OS & Installed Apps Persona (User stuff) Data files (Docs) Dealing with Virus – Spyware

Access from Anywhere Follow me desktop

Main Datacenter Secondary Datacenter Private Cloud Disaster Recovery

Application Access for County Offices

Application Virtualization VNC Server Virtualized and push it to workstations Start to finish - less than 3 hours Reduced travel to county offices by 90%

How we are Building the Virtual Desktop OS & Installed Apps Persona (User stuff) Data files (Docs) Virtualized Apps OS

My Contact Information Chuck Mills Questions? Thank you to everyone who attended this session!