Introductions…………. Mike Harper - Sector Manager Government John Brown - Government Sector Executive Lisa Shepherd -NHS Customer Services Anne McKenzie -Project Management Chris Astley -Converged Services Liz Craig -NHS Account Management Bill Cowley -NHS Account Management Welcome…..

Why Vodafone for NHS Scotland? Catalist Framework agreement overview Project Management - consolidation Customer Services support for NHS Converged Services overview The Next Steps Purpose of the presentation

Vodafone and Government Over 20 years experience in mobile communications Headquartered in Newbury, UK 179 million customers worldwide Strategic Partner of UK Government for mobile communications since 2000

What did our customers like from the existing GTM contract Like simplicity of framework agreement Want flexibility to use phones more Like the flexibility of equipment credit Need help to monitor and collect payment for personal calls Reduce the cost of making calls and using voic

How we have responded… Saving 30% across all tariffs and services Developed a unique proposition – Vodafone Teamwork and specifically tailored products Continued equipment credit regime Introduced spend management portfolio of products

Vodafone has developed special NHS products Loneworker Protection –Discreet alarm activation –Message capture system ; Location finder –Links instantly to Orbis Monitoring response centre –Incidents handled by real operators 24/7 Spend Management suite –Dual line; one phone – two bills –Split bill –Star billing Community Text Over the air management

Project Management (Acquisitions) Service Project Manager PM(A) Anne McKenzie

Project Management (Acquisitions) To manage your implementation your dedicated Project Manager and Support team will: Be clear on your objectives and any challenges Provide close support for key stakeholders Identify key risks and implement project plan Identify billing and reporting requirements Implement Communication plan Work to OFCOM regulations using MNP Have regular project meetings internal and external Provide SIM memory transfer solutions

Mobile Number Portability MNP - OFCOM sponsored, operates using a central database – all SP’s have access Customer contacts Donor Service Provider requesting a Port Authorisation Code PAC issued within 10 working days (>25 CTN’s) PAC registered on OFCOM website – valid 30 calendar days PAC and mobile numbers provided to Vodafone Corporate Details verified from OFCOM website Numbers port on agreed date (NB this can go beyond the PAC expiry date by 10 days)

What do we need from you? Accurate Database completed in Vodafone standard template format PAC codes and expiry dates for the numbers porting Order of priority and port timescales for each location/division Policies (i.e re international roaming) and billing requirements Delivery address for sims/replacement handsets and welcome packs An agreed communication plan to include timing, method and frequency Preferred method of sim memory transfer options

Sim Memory Solutions Provide SIM memory solutions: Via compatible handsets Vodafone Retail stores SIM card readers

What happens on transfer day? PORT Users will have received welcome pack and new SIM card Any stored numbers on SIM can be transferred to new SIM on, before or after transfer takes place. Number will port on agreed date between 11am and 4pm (unless it is a Vodafone originating number – in this case the port will happen at midnight on the day of the port) Insert new Vodafone SIM – (in some cases there can sometimes be a short delay in registering the SIM to the new network)

Some Recent Transfers 6500 Ports - Orange 500 Ports - 02/Orange 1000 Ports Ports - Orange 550 Ports ports - 02

NHS Customer Management NHS Customer Services Manager Lisa Sheppard

Converged Services Account Manager Chris Astley

What is the Fixed Line Solutions Product Set The products that can be offered as a total solution are: –Fixed line calls and line rental –Broadband –Internet connectivity –Private circuits and inter office connectivity –Business Numbers

Why do Vodafone offer Fixed Line Solutions Fixed Line Solutions is an integral part of the Vodafone product offering By offering Fixed Line Solutions Vodafone can offer a company a total solution for its Corporate offices, Branch offices as well as its remote and Home workers. With the world renowned Vodafone stability, reliability and quality of service your company is in safe hands

Suppliers Vodafone has a range of suppliers for it’s Fixed Line Solutions –Analogue & ISDN Line rental –Private Circuits –Broadband –IP VPN –Internet Connectivity –Low cost calls (CPS) –Business Numbers

Vodafone addresses the full range of business applications with managed IP VPNs Site to Site VPN Intranet VPNExtranet VPN Remote Access VPN Remote OfficeRegional OfficeBusiness Partners Remote Access VPN TelecommuterMobile Worker 123 Main Office Virtual Private Network

Vodafone Voice VPN Solutions

What is a Voice VPN? A connection or virtual connection to from a PBX to the Vodafone network allowing company mobiles to become part of the office (fixed) dial plan, use short code dialling and benefit from a preferential ‘on-net’ rate. On-net dialling within the ‘Closed User Group’ (CUG) from: Mobile ~ Office Office ~ Mobile Mobile ~ Mobile Significant reduction in both mobile and office call spends

How Does if Work? A ‘Closed User Group’ (CUG) database is created on the Vodafone network containing company mobile and landline numbers. Once created, all calls between numbers in the CUG are flagged as ‘on-net’ and billed at the preferential on-net rate. The user experience does not change unless you chose to offer the option of mobile short dials or (mobile to mobile and office to mobile) or DDI dialling (mobile to office DDI).

Virtual Fixed Link (VFL)

Vodafone BT Other UK Site Vodafone Voice VPN Vodafone Closed User Group Other UK Site HQ Site In a non-VPN environment calls pass between mobile users and landline users and are billed by the appropriate provider The ‘Closed User Group’ is created on the Vodafone network containing mobile and site telephone numbers. Mobile originated calls to other company mobiles or to VPN sites are now ‘on-net’ Sites that wish to be included in the VPN must have BT lines and a programmable PBX. The PBX must be configured to insert the access code prefix before all calls to be routed to Vodafone

Managed Fixed Link

Vodafone Voice VPN Addition of UK sites simply requires the new landline numbers to be added to the CUG (on the Vodafone network) and a piece of on-site PBX routing work to be carried out by the PBX maintainer Virtual Fixed Link was launched in early 2004 and many of Vodafones largest customers are now benefiting from the VFL service with no major issues to date Short dials and DDI dial-in are available using VFL as with the fixed link MVPN service Seamless rollout – NO user impact

Benefits On-net rate applied to all calls within the Closed User Group (CUG)i.e. mobile ~ mobile, mobile ~ office and office ~ mobile. Shorts dials can be associated with mobile numbers if desired (optional). Mobile users can dial direct to office DDI’s if desired (optional). Allows multiple sites to be part of the same VPN without the need for expensive fixed link infrastructure at every site. No user education required. The user experience remains the same.

Next Steps Complete the order form Supply a list of all landline numbers (by site) that are to be included in the VPN. These must be BT lines if you wish to route outbound calls to VFL. Non-BT numbers can be included but will benefit for inbound calls only. Supply ‘Proof of Ownership’ for all landline numbers to be included, either: –Landline bill –Disc Bill – from landline supplier stating that all listed numbers are effectively owned by your organisation.

Working Together

Delivering ‘Best Value’ through Understanding the Needs of Government Customers”