By: Van Lam Info Tech 2 Period 10/11 Mr. Holmes Quincy High School

Step 1  Go to the “start menu” at the bottom-left corner of the screen  Click on “Control Panel”. (A window under the name of “Control Panel” will open.)  The window will look like this image:

Step 2  CLICK on “Programs”

Step 3  CLICK on “Maintenance”  Then, CLICK on “Windows Remote Assistance.”  A window under the name of “Remote Assistance” will open.  The window will look like this:

Step 4  In this window, you are able to invite someone to help you or for you to help that someone with their pc problems.  To invite someone, CLICK on “Invite someone you trust to help you”.

Step 5  Usually, the computer is not automatically set up to send invitations due to security precautions.  In order to enable sending invites, CLICK on the link that says: “Open the Remote tab in System properties.”

Step 6  After clicking on the link, a new window will open like the one below.  As you can see, remote assistance connections has not yet been enabled yet, to enable this, CHECK the box next to: “Allow Remote Assistance connections to this computer.”  Then, CLICK “apply” and “OK” at the bottom of the window. 1. Check box!

Step 7  After enabling the remote assistance connections, a new window opens that has a page title saying: “How do you want to invite someone to help you?”  The computer gives you 2 options: “Use e- mail to send an invitation” OR “Save this invitation as a file”  If you chose “Use to send an invitation”, then Microsoft Outlook will open and ask you to send the along with the person’s address.  If you chose “Save this invitation as a file”, then the computer will ask you where you would like to save it. (*Make sure you save it somewhere you can find it easily.)  The purpose of saving is to have the choice either to send it through instant messenger or the of your choice without using Microsoft Outlook.

Step 8  I have chosen to “Save this invitation as a file”.  In order to do so, CLICK on “Save this invitation as a file”.  A new window will open asking you where you would like to save the file.  CLICK on the button “Browse” and decide where you would like to save it.  Next, it asks you to make up a “password”. (This will be the password that only you and your partner know about, for security purposes. Your partner will also be asked for the password in order to access into your computer)  When you have finished confirming your password, CLICK on the button “Finish”.

Step 9  Afterwards, a new smaller window will open.  Remote assistance will wait for a successful connection that you have activated with your partner.  You will then be able to chat to the helper and can also change a few settings for Remote Assistance.  Your partner can also request to take control over your desktop and mouse when the session begins.

Step 10  When you have received the help that you need from your partner, you can exit the session by just clicking on the “X” button on the top-right corner of the window. FINISH!

Citations  Windows Vista Users Guide. Retrieved March 7, 2009, from Windows Remote Assistance Web site: