“The Business Case” A Real Jobs New York Webinar February 8, 2011 Stephan Haimowitz, Christopher Patrie Burton Blatt Institute Janitronics Facility Services Syracuse University Albany, New York

The Business Case – 3 Elements 1) Workforce Benefits 2) Market Opportunities 3) Support is Available 2

1) Workforce Benefits Compared to non-disabled workers, PWD have  average or better attendance  average or better job performance  average or better safety records  lower turnover, Reducing recruitment / training costs 3

1) Workforce Benefits Problem-solving skills, and experiences  Diverse teams that include employees with disabilities are creative, with increased synergies that contribute to the development of more efficient and effective business processes “Leveraging Diversity to Improve Business Performance”, Human Resource Management, Winter “Leveraging Diversity to Improve Business Performance”, Human Resource Management, Winter

2) Market Opportunities 54 million PWD  more than Hispanics, African Americans, Gen X, teens, and Asian Americans) Of PWD :  73% are heads of households  48% are principal shoppers  58% own their own homes 24 million disabled veterans  include the 180,000 service members returning from the war on terrorism. 5

2) Market Opportunities 33% of the public has a family member or close friend with a disability 92% view companies that hire PWD more favorably than those that do not 87% would prefer to give their business to companies that hire PWD 6

1) Workforce / 2) Market – More Information US Business Leadership Network  Employer Assistance & Resource Network (EARN)  7

3) Support is Available – Tax Benefits US - Work Opportunity Tax Credit $2,400 NYS - Workers with Disabilities Tax Credit $2,100 Per PWD hired, others programs support accessibility, etc. 8

3) Support is Available - Accommodations  50% of RA costs $0 to $50 88% cost less than $1,000 Scheduling Environment Task organization Educate co-workers Most employers report costs are exceeded by benefits-  86% - able to hire/retain qualified employees.  56% - experienced increased productivity of all employees. Job Accommodation Network 9

3) Support is Available – Federal Bonding Encourages employers to hire “at risk” individuals Ex-offenders Ex-addicts who’ve been rehabilitated Program information Covers loss up to $ 25K loss from employee dishonesty Does not cover poor workmanship, injury, work accidents, etc Established in 1966, 99% success rate Free to employer for 6 months, no deductable Relatively simple application process – need full time job offer with starting date After 6 months employer can continue coverage by paying premiums NYS Coordinator Elaine Kost

Employer Models - Large and Small Walgreens  SC distribution Center  Website & videos Carolina Fine Snacks,  a small business in Greensboro, NC, started hiring PWD  employee turnover dropped from 80% every 6 months to less than 5%  productivity rose from 70% to 95%;  absenteeism dropped 20% to less than 5%;  tardiness dropped from 30% of staff to 0 11

Employer Models - Local Janitronics Facilities Services  Cleaning, maintenance, engineering and facility management  Serves New York and Vermont  Corporate office 1988 Central Ave, Albany, NY  Chris Patrie  Director of Human Resources  Also Member, RJNY Business Advisory Council Member, Board of Directors for Capital Area Human Resources Assoc., Chairman, Government Affairs, NYS Business Council Legislative Committee 12

Janitronics Hiring PWD an Integral part of Human resources Plan since 2006  turnover down 50%,  time to fill reduced by 43%,  vacancy rate has gone from a corporate goal of 5% to.25% Customer service surveys  150% increase in satisfaction of employee manners and appearance Company saved / received / credited $160,000 in 2010 Key - recruiting resources who understand our business needs 13

For More Information Stephan Haimowitz Christopher Patrie Burton Blatt Institute Janitronics Facility Services Syracuse University Albany, New York