Government On-Line “Working Through the Cross Jurisdictional Challenges of Developing a Tier 3 Application” Service Nova Scotia & Municipal Relations

Partners’ Business Drivers Dept. of Service Nova Scotia –one stop registration and business licensing –electronic self service Worker’s Compensation Board –assessment payment plan –access channels –data sharing with CCRA (Compliance) Canada Customs and Revenue Agency –national business registry – Business Number Service Nova Scotia

Employer Registration Issues Multiple Identification Numbers Minimal Access Channels Multiple Steps and Locations Poor Compliance Customer Expectations Rising Demand for Government Efficiency Service Nova Scotia

Nova Scotia Business Registry Integrated registration / licensing service Corporate profile CCRA’s BN as provincial unique identifier Security model Electronic self-service Infrastructure for future expansion Service Nova Scotia

Employer WCB Issues Problems with Estimates –Associated Penalty Payment in Advance Cash Flow Red Tape Capacity Service Nova Scotia

Assessment Payment Plan Periodic remittances based on actual Harmonization of business rules with CCRA Shared remittance system with CCRA Combined Service Delivery –e.g.. Statements of Account Higher compliance levels Service Nova Scotia

NSBR Partnerships From RFP Canada Customs and Revenue Agency National Business RegistryNational Business Registry Payroll reporting & revenue managementPayroll reporting & revenue management Canada Customs and Revenue Agency National Business RegistryNational Business Registry Payroll reporting & revenue managementPayroll reporting & revenue management WCB Client registrationClient registration Periodic payment & payroll reportingPeriodic payment & payroll reportingWCB Client registrationClient registration Periodic payment & payroll reportingPeriodic payment & payroll reporting Service Nova Scotia Licenses, PermitsLicenses, Permits NSBR responsibilityNSBR responsibility Service Nova Scotia Licenses, PermitsLicenses, Permits NSBR responsibilityNSBR responsibility Unisys Project Delivery Operational SupportUnisys Project Delivery Operational Support Service Nova Scotia

Financial Arrangements CCRA paid for and managed costs for their internal system changes BCS held contract with Unisys BCS / WCB shared contract costs: –WCB: internal system changes; 50% project management; 50% to a maximum for NSBR –BCS: balance of contract Service Nova Scotia

Project Organizational Structure Mgmt Committee BCS, WCB,CCRA (Senior Mgmt) Mgmt Committee BCS, WCB,CCRA (Senior Mgmt) Steering Committee Operational Mgmt Steering Committee Operational Mgmt Project Mgr Gov’t PM Vendor PM Project Mgr Gov’t PM Vendor PM Development Team Development Team Organizational Transition Team Organizational Transition Team Implementation Team Implementation Team Communication Team Communication Team Service Nova Scotia

PM Methodology UNISYS Subproject definition documentation, Deliverables register, Change requests, Decision requests, Risks register, Design review board, Standardized reports Service Nova Scotia

Governance NSBR Charter Memoranda of Understanding: –WCB with CCRA –WCB with BCS –BCS with CCRA Service Nova Scotia

NSBR Management Model Management Committee Steering Committee NSBR Administrator Operational Managers Committee Operations Relationship Management Service Agreement Management Strategy Oversight Operations Advisory Service Nova Scotia

Policy Issues (Legislation) Electronic Filing Act –Electronic Document Filing Act Agency Legislation Income Tax Act WCB Legislation Bill 90 –Changes to Regulations

Harmonization of Policy for CCRA Solution Definition of Assessable Payroll Forms Due Dates Penalties Payment Channels –Electronic - Payroll Service Providers –PC Banking

Points of Service Choices “How & When” Centralized Registration One Profile One Identification Number One Payroll Reporting Set of Rules License Permits and Approvals To the Internet Spring 2001 Efficiency

Points of Service Shared Process Creates Opportunities for Efficiency –Build –Printing SOA Compliance Gains –WCB 14,500 to 18,000 Accounts Data Warehouse –Information to Customer

Key Success Factors Communicate! Team Members Clearly defined decision processes Partnership – all issues OUR issues Flexibility Acknowledge differences in corporate culture Customer led solutions

Co-ordinating Communications: A Key Challenge Identification of Target Audiences Development of Key Messages Adoption of Guiding Principles Learn from Year Long Pilot

The Planning Process: Carried out Jointly Development and Approval of Communications Strategy Preparation of Integrated Communications Plan Supported by Organization Specific Plans

Audiences, Messages and Tools Business Community Internal Staff Stakeholders and Other Partners

What We Learned Acceptance of Each Other’s Processes Adaption of Policies One Audience: One Message “Partnership” is a New Animal Relationships Matter

Future Directions Continued Development. Streamline processes & enhance data integrity. Enhance functionality. Expand within each jurisdiction

Future Directions Expand Partnerships. Manitoba: integrated registration British Columbia: integrated registration and payment processing New Brunswick: integrated registration. Talking with others

Future Directions New technology. Registration on the Internet More payments options. Personalized information and more transactions

For more Information Greg Keefe, Exec. Director Province of Nova Scotia (902) Stuart MacLean, VP WCB of Nova Scotia (902) Leslie-Ann Scott, Director of Program Development, CCRA (613)