Make them feel Comfortable Greet them with a smile Be nice and friendly Always use their first name Talk about fun new things in life, don’t be pessimistic.

Be Creative Give them free make- up touch ups. They will love it! Talk to them about good make up and hair tips. Show them different ways to style there hair at home.

Customer Complaints If someone is unhappy with their hair cut make sure that you can discount their cost. We want our customers to keep coming back so we need to make sure we give them want they want.

Communication Sending s or mailing coupons out to clients. Taking phone calls to send out appointments. Scheduling hair appointments. Use customer feedback through surveys.

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