“SUAP”: Firms’ web-platform Michele Pelloso Director of Industry and Craft Section Brussels 2 March VENETO REGION PROJECT

Before the introduction of “SUAP web platform” 2 Hospital FireFighters Police Department Infrastructure … +00 MunicipalityCraft Office Province

References – SUAP is the only access point for firms – SUAP is present in each municipality – SUAP acts in compilance with all public authorities concerned in firms’ request – SUAP service is supported by an informatic process 3 Directive 2006/123/CE D.P.R. 7 settembre 2010, n.160 works with (firm in a day) Art. 6 Points of Single Contact Art. 7 Procedures by electronic meansArt. 3. «firm-in-a-day» webportal Art. 4. SUAP features and structure

After the introduction of “SUAP web platform” 4 Hospital Province Firefighters Police Departments Craft Office fixed deadline … Municipality Infrastructure Suap

Aims: standardization of administrative procedures standardize firms’ information at regional level create a common platform for all public offices at regional level collaborate at national level with “impresainungiorno.gov.it” Methods: bottom-up strategy stakeholders and authorities involved to create the new informatic procedures collaboration among all subjects 5 Veneto Region Project

“Suap platform” 7 Chambers of Commerce + Infocamere 530 Municipalities (total 579) Veneto Region 6 Subjects involved (not all municipalities use same informatic platform)

7 Suap synergic actions among subjects standardized informatic processes wizard requests firms information acquired automatically by databases self-check of written information “One Click” firm request and information processed by SUAP

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Requests are directly sent to competent authorities Municipality Province Police Departments Craft Office Firefighters Hospital Infrastructure … 9 Suap

automatic call for “Services Meeting” (common calendar for public authorities) 10 Suap

integrated databases – land registry – business register informatic system controls authorities working time SUAP “manager” warns public authorities of work delay 11 Suap

competent authorities reply directly in SUAP web-platform competent authorities reply within the fixed deadline SUAP replays to the firms request Municipality Province Police Dep. Department Firefighters Hospital Craft Office Infrastructure … 12 Suap

13 Suap SUAP informatic process allows to: simplify firm’s request fill only one request conclude administrative procedure within a fixed deadline respect law in force respect a fixed work time send firm’s request to competent authorities facilitate firm’s requests sorting avoiding waste of time looking for competent authorities

14 SUAP process managed by Chambers of Commerce (2013) Fonte: Corriere della Sera, january 8, 2014 Total: Venice Region:

15 “Authority Desk– Treviso Municipality”

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Benefits from the “SUAP web platform”and future scenario simplification of relations among authorities and firms more effective interaction among public administrations, stakeholders and SUAP firms’ time and costs reduction datebases integration = data certainity uniform and standardized authorization request procedures at regional level paper use reduction control action: control of each subject work time (no delay) control action: trasparecy of administrative process multichannel asssistance: – help desk – call center – toll phone number – fast mail reply 19

Problems encountred and solutions proposed not all processes are implemented in SUAP platform (1300/2000 ca.) complexity of italian law dissemination of Veneto Region project 20 Veneto Region workgroup procedures coordination procedures review and update guarantees processes standardization guarantees processes simplification guarantees same law interpretation training of subjects involved at regional level Workingroup composed by Veneto Region, Municipalities, Chambers of Commerce and other public authorities

Thanks! 21 Economic Development Department Industry and Craft Section Fondamenta S. Lucia, Cannaregio 23 – Venice (IT) Tel Fax