Dr. Khalid Al-Tawil, NIC 1 Outlines What is an Electronic Government? Phases Principles Benefits Driving Forces Planning Barriers & Failure Factors Success Factors Recommendations

Dr. Khalid Al-Tawil, NIC 2 What is an E-Government? Definition: E-Government is the transformation of public sector internal and external relationship through Internet-enabled operations, information and communication technology in order to optimize government service delivery and governance. Source: Gartner Research

Dr. Khalid Al-Tawil, NIC 3 What is an E-Government? (Cont.) E-Government E-Governance Digital Society Non -Digital Society E-Government is about transforming relationship than about technology E-Government requires new architectural sourcing and planning approaches

Dr. Khalid Al-Tawil, NIC 4 E-Government is about Services One-stop Services Non-stop Services Any-stop Services Access People E-Business

Dr. Khalid Al-Tawil, NIC 5 E-Government is about(cont.) Transforming organizations Individuals/Citizens: Government-to-citizen (G2C) Businesses: Government-to-Business (G2B) Intergovernmental: Government-to-Government (G2G) Government-to-Employee (G2E). Intra-governmental: Internal Efficiency and Effectiveness (IEE)

Dr. Khalid Al-Tawil, NIC 6 Four Phases of E-Government Strategy/Policy People Process Technology Approval level Public domain Presence Existing Staff Streamline processes Web Site On-line Contents Fee for info. Public response Interaction Content mgmt Increased support staff Governance Knowledge mgmt. Content mgmt.: Metadata Data synch. Search (S/R) Competition Confidentiality/privacy Fee for transaction E-authentication Transaction Skill Set Changes Self services Portfolio mgmt. sourcing Increased Business Staff Business Process Re-eng. Relationship Mgmt On-line Interfaces Channel Management Legacy Sys. links with Security Information access Secure Com. Network 24 X 7 Infrastructure Funding stream allocation Agency identity Big browser Transformation Job structures Relocation/telecom. Org. Performance accountability Privacy reduces Multiple-Program skills Integrated services Change value chain New Business processes/Serv. Change Relationship (G2G, G2B, G2C, G2E) New Applications New Data Structures New Standards New Interfaces Source: Gartner Research

Dr. Khalid Al-Tawil, NIC 7 E-Government Principles Accessibility Citizen Services E-Business Processes Partnerships with IT Trust / Security

Dr. Khalid Al-Tawil, NIC 8 E-Gov driving forces (Cont.)  Internet access tariffs are going down (competitive market)  Growth in IT Industry and Increase in IT Expenditure Source: Pyramid Research 2000 Million $ Sales of IT Hardware, Software, and Support services in the Arab Middle East

Dr. Khalid Al-Tawil, NIC 9 IT Spending as a Percent of Nominal GDP Source: GMV 1H01. ¹ Source: Global Reach.  Saudi IT spending is approximately 1.6%  2002 Global E-commerce spending > $1 Trillion¹

Dr. Khalid Al-Tawil, NIC 10 E-Gov driving forces (Cont.) Source: Global Reach Percent of people online by languages  300 million Arabic Speakers Only 5 million of them use the Internet  GDP 678 ($B)  1.6% of world economy

Dr. Khalid Al-Tawil, NIC 11 E-Government Planning The reason for doing a Strategic Plan Guideline for Management and IT department individual short and long-term plans. Serve as the principal working document for management to meet the present and future needs of government services.

Dr. Khalid Al-Tawil, NIC 12 E-Government Planning (cont.) Vision : e-community Goals & Objectives Prioritization Policy Consistency Documentation Rational decisions

Dr. Khalid Al-Tawil, NIC 13 E-Government Planning (cont.) Goals & objectives: Changes dept. culture. Responsibilities & Accountability. Supporting IT. Timetable.

Dr. Khalid Al-Tawil, NIC 14 E-Government Planning (cont.) Policy: Privacy (content & access) Secure services. Access to services. Managing & coordinating projects.

Dr. Khalid Al-Tawil, NIC 15 E-Government Planning (cont.) Management Strategies Align investments, projects with plan. Follow project directions. Outsourcing wherever it makes sense.

Dr. Khalid Al-Tawil, NIC 16 E-Government Planning (cont.) Technical strategies Exploit www & Internet. Scalable infrastructure. Easy to use hardware & software. Standardize. Technical project management (follow standards) QA, CM, (IV&V) independent verification and validation.

Dr. Khalid Al-Tawil, NIC 17 KSA in E-Readiness Ranking Source: The Economist Intelligent Unit, 2001 Ranking is based on country’s score out of 10

Dr. Khalid Al-Tawil, NIC 18 Barriers & Failure Factors IT is complicated, PC’s to employees Organizational and political problems rather than technical No Internet for most of the community Potential shortage in the IT workforce and strong technical skills workforce.

Dr. Khalid Al-Tawil, NIC 19 Barriers & Failure Factors (cont.) Weak infrastructure Source: KACST

Dr. Khalid Al-Tawil, NIC 20 Barriers & Failure Factors (cont.) Security Cultural resistance Commitment by senior management Resistance of organizations to change 25% resist change in Europe and North America ¹ Here ??? ¹

Dr. Khalid Al-Tawil, NIC 21 Barriers & Failure Factors (cont.) By 2005, over 80% of E-Gov. strategic plans not integrated with a digital society will fail. ¹ 85% of government IT projects fail because: Governments manage projects poorly. IT venders overpromise during bidding. Providing support for internal and external customers to access online services/information. Providing clear direction in budget. ¹ Gartner research 2000

Dr. Khalid Al-Tawil, NIC 22 Success Factors Effective management. Leadership, commitment and involvement of concerned organizations. Awareness, capability, and motivation. Change management strategy for involvement and acceptance by beneficiaries of the plan. An effective management and control system for E-Gov. programs. Necessary infrastructure and human resources for implementation.

Dr. Khalid Al-Tawil, NIC 23 Success Factors(cont.) Focus on all employees and team work. Arabic support for wider acceptance and use of the Internet resources. An enabling and comprehensive legal environment for E-Gov. Encouragement by government for adoption of E-Gov. by providing some incentives to all concerned (bonuses) Clearly identify the plan goals with time table. Plan well, start small, but implement rapidly to keep up the momentum.

Dr. Khalid Al-Tawil, NIC 24 Recommendations Before planning, look at other IT plans. Emphasis IT training. National eGov. Plan. Individual plan for Ministries. Coordination with related Ministries. Action programs for common issues. National level security policy.

Dr. Khalid Al-Tawil, NIC 25 Recommendations (cont.) Establish e-government unit/consultant in all major government organizations. IT infrastructure Dept. LAN PC per person

Dr. Khalid Al-Tawil, NIC 26 Recommendations (cont.) Improve information access Electronic communication. Electronic documents. Electronic application / reporting. Electronic procedures / services. Electronic public services. Start with deliverable phases. Mix IT with other departments.

Dr. Khalid Al-Tawil, NIC 27 E-Governance Digital Society and Economy E-Governance E-Government E-Governance has an impact on both the digital society and e- government. E-Governance provides infrastructure for e-government and digital society.

Dr. Khalid Al-Tawil, NIC 28 In an Electronic Government There is no paper official seal / signature division / section boundary of cities public office holiday

Dr. Khalid Al-Tawil, NIC 29 E-Government Planning (cont.)  the plan proposes establishment and improvement of e-Business facilities such as  upgrading of the Government information Infrastructure (GII).  establishment of a certification authority & Public Key Infrastructure (PKI) encryption system.  the establish of e-payment gateway, and reliable postal addresses for residences/businesses.

Dr. Khalid Al-Tawil, NIC 30  Strategies should strike a balance between:  Constituency service.  Operational proficiency.  Political return. E-Government Planning (cont.)

Dr. Khalid Al-Tawil, NIC 31 Recommendations (cont.) Needing a national level security policy mechanism (Currently, KSA doesn’t have). Coordination with several related Ministries. The government should encourage private sectors. The government should encourage and support its departments. The plan must implement rapidly.

Dr. Khalid Al-Tawil, NIC 32 Recommendations (cont.) Characteristics recommended to be included in any strategic plan: Overview. Consistency. Communication. Documentation (Strategic portfolio). Rational decisions.