1 TRAINING FOR INDEPENDENT TRAVEL AGENTS

2 Hotel Introduction  Different sources to help book hotels  Different hotel booking engines on website.

3 Hotel Categories  Garden View  Mountain View  City View  Partial Ocean View  Ocean View- Be Careful!  Ocean Front  Beach Front

4  Hotel Ratings Deluxe or Luxury: 4 or 5 star hotel similar to a Ritz Carlton or Hyatt Regency First Class: 3 Star hotel similar to a Holiday Inn Tourist or Budget: 1 or 2 star hotel similar to a Ramada or Super 8  Types of Hotels Airport Downtown/Convention Motels Resort Hotels Condos Bed and Breakfast Hostel-Europe General Hotel Information

5 Hotel Rates Factors to affect rates Property location Room Location Room size Number of people in room-extra fees possible Efficiency/studio/suites Meals Availability Season-high vs low Day of week- weekend vs mid-week Length of stay

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7  Call direct  ichotels.com- Comfort Inns, Quality Inns, etc.  agentnet.com/ccra  starwood hotels (Sheraton): education rate Agent Rates

8 Booking Hotels  Use our IATAN/IATA/CLIA/ARC #  You book you get 50% of commission  Hotels booked individually typically not pre-paid  Most hotel reservations require a credit card guarantee..some 1 night deposit  Room description/views can be “creative”  Maximum # of guests may apply/additional rates.

9 Client Information Needed  Name for the reservation  Number of guests and ages  Location of hotel  Check-in/check-out dates  Number of nights  Type of room Bedding View Smoking/non-smoking  Special requests  Applicable discounts/coupons or negotiated rates Government rates are usually non-commissionable  Frequent stay number  Credit card to guarantee reservation

10 Documenting the Reservation  Reservationist’s name-Phone  Print copy-  Date and time of reservation  Name of hotel, address, phone #  Dates of check-in/check-out  Type of room  Rate plus taxes Note any rate changes during the stay  Guarantee for late arrival or one night deposit  Confirmation #  Cancellation Policy  Send in a Booking Form

11 Resources  Script  Park/Fly Hotel Packages May need to call the hotel directly for these rates International Holidays: username: password: kprice or call them at  Hotel Directory: phone numbers  Agent Net: contact the Pulaski office for username & password.  Website for preferred suppliers.