Microsoft Schweiz GmbH Senior Technology Specialist Andre Hagmann Unified Communication Software-powered VoIP Solutions Made in Switzerland

Challenges Of Working Together Disconnected Communications Communications chaos Phone tag, voice mail jail, overload Too many devices, too little time Working from Home, Hotspot, Hotel and Customer

Unified Communications Productivity Through Communications Convergence People-centric with single identity (AD) Rich, contextual and Standards based (SIP) Device and Network Agnostic (QoE) Secure, robust, efficient to manage and operate

Mobile Messaging Communications Convergence From Today’s Silo’ed To Integrated Communications & Unified Messaging InstantMessagingEnterpriseTelephonyConferencing Windows Platform Unified Experience Common Management Common Management Vertically integrated communication silos Proprietary architecture Limited accessibility Many different databases Horizontally integrated common platform Standards-based distributed architecture Accessibility in the entire network One common database Voice Mail EnterpriseTelephonyAudioConferenceWebConferenceVideoConference & Instant Messaging Separate Management Mobile Messaging OverallCostsDown

Group Instant Messaging Enhanced Presence in Office, Privacy scalability, security, compliance and manageability Public Connectivity to MSN, Yahoo and AOL Ad-hoc and scheduled online meeting capabilities 1:1 or multiparty IP Audio and Video Conferencing RoundTable with panoramic view of room Web Conferencing (Live Meeting on Premise) Rich, integrated voice offering (Client / Server) Presence-enabled IP phone experience Voice for Remote Access, Federation and MSN Control of the desktop phone Call Routing / CDR / Normalization E.164, Codec, SIP Enhanced VoIP Multi-Party On-Premise Conferencing Enhanced Enterprise IM Office Communications Server 2007 Investment Areas

Unique Unified Experience Office Communicator 2007 Check availability before calling Manage telephone calls hands- free Automatically send calls to mobile devices or other locations with call forwarding Pop-up notifications include directory information Accept, transfer or divert calls based on moment-by-moment priorities Switch from a group IM conversation to an audio conference call without PINs or pass codes

 Demo Instant Messaging Communicator UI Riche Presence Custom Status Instant Messaging 1:1 Andre to Peter Instant Messaging 1:N Andre, Peter, Matthias Conversation History

OCS 2007 Architecture Overview QOE Monitoring Archiving CDR Public IM Clouds MSN AOL Yahoo Remote Users Remote Users Perimeter Network Federated Businesses Front-End Server(s) (IM, Presence) Front-End Server(s) (IM, Presence) Inbound Routing Inbound Routing Outbound Routing Outbound Routing PSTN Backend SQL server Backend SQL server Exchange 2007 Server UM Voic UC endpoints Active Directory Voice Mail Routing Voice Mail Routing Conferencing Server(s) Conferencing Server(s) PBX (SIP-PSTN GW) Edge Servers Data Audio/ Video SIP Mediation Server PRI Director

Standard Edition AD Ideal for Proof of Concept/Pilot Small Company, Partner, Branch Office Functionality IM, Presence, Peer-to-peer Voice, Conferencing No External Access, Not Highly Available PSTN requires Mediation Server Server Roles Co-located on one server  Presence, IIS Share, Conferencing, A/V Scalability 1 Server Up to 5,000 users

Enterprise Edition Example Deployment Medium Size Business Regional Deployment Functionality IM, Presence, Peer-to-peer Voice, Conferencing Highly Available, Medium Scale No External Access PSTN requires Mediation Server Server RolesScalability 5 Servers Up to 30,000 users AD Enterprise Edition Front-End Servers: Consolidated SQL Presence Conferencing IIS Share Audio/Video

IP-PBX PBX PBX Phone VoIP Gateway Office Communications Server Deployment Software-powered VoIP Foundation Integration with existing telephony systems Users get a consistent rich experience bringing voice to the PC regardless of infrastructure Integrate with existing infrastructure, whether TDM or IP-based SIP gateways connect TDM infrastructure to the PSTN IP-based PBX systems can interoperate directly using SIP-based spec PSTNPSTN Direct SIP QSIC SIP

Enterprise Voice includes Call authorization Call context Call Deflect Call Encryption Call Forwarding Call Hold Call Logs Call from Outlook Call Sensitivity Control Call Transfer Click to Call Conference Call DTMF digit generation Inbound and Outbound calling Multiple call Reverse number lookup Simultaneous ring Call your Voice Mail USB Device integration for Voice Calls

 Demo Voice Capabilities Voice Call Andre to Peter Voice Conference Invite Matthias Voice Call Transfer Peter to Andre Transfer to Matthias Advanced Call-Handling Voice Mute

Integration of , fax, and telephony into desktop, mobile and web clients One common inbox Voice mail access using Office Outlook Integration with existing PBX infrastructure Voice mail access using telephone Either native SIP or SIP/PSTN gateway

Implementing PBX / PSTN Integration OCS 2007 Stand-alone Using a SIP-to-PSTN Gateway Direct SIP Connectivity OCS 2007 Co-Existence Dual Forking Dual Forking with RCC

Gateway-Only Configuration

Voice Components: Mediation Server Connects OCS and SIP/PSTN Gateway or IP-PBX Front-end of the Microsoft OCS voice world Intermediate signaling and call flow Manage innovative elements of the SIP transaction Transcode RTP flows from G.711 to RTAudio and SIREN Act as an ICE Client for PSTN-originated calls Enables OCS to… Provide IP telephony Interconnect with the legacy PSTN

OCS SIP/PSTN Gateways Basic Media Gateway Standalone appliance Supports TDM features SIP over TCP RFC 3261 compliant SIP G.711 Works with Mediation Server Hybrid Media Gateway Media Gateway appliance Collocated with Mediation Server VendorModelTypeAvailability AculabHybrid for OCSHybridToday AudiocodesMediant 1000BasicToday AudiocodesMediant 2000BasicToday AudiocodesHybrid Winter 2007 Cisco*2851 ISRBasicToday Cisco*3845 ISRBasicToday Dialogic2000BasicToday Dialogic4000HybridToday QuintumTenor DXBasicToday QuintumHybrid Winter 2007

Outbound Call Routing Translations Translates dialed number into canonical format by applying location-specific normalization rules Allows for users to keep existing dialing patterns in Zürich is actually xxx xxxx in Bern is actual xxx xx xx RNL Reverse Number Lookup enables mapping of a number to a URI Allows users to be called by one name space E.g., is actually Routing If number is not associated with OCS user, need to dial-out Based on number pattern, applies dialing authorization and selects appropriate gateway to route to destination

Enterprise Voice Router Helper

Inbound Call Routing Routing for incoming phone calls Installed on each FE/SE Server Configured through OC 2.0 by user Reverse Name Lookup (RNL) Provides call forwarding telephone functionalities Handles incoming calls even if the user is logged out Initiates “Missed Call Notifications” via Exchange 2007 Unified Messaging and Outlook

Implementing PBX Integration StandaloneCo-Existence GatewayDirect SIPDual ForkingDual Forking with RCC

PBX Partners - Availability VendorIntegration GoalDate Alcatel / LucentDual Forking with RCCH1, CY2008 AvayaDual Forking with RCCQ2, CY2008 CiscoDual ForkingQ3, CY2008 EriccsonDual ForkingQ2, CY2008 MitelDual Forking with RCCQ1, CY2008 NECDirect SIPQ2, CY2008 NortelDual Forking with RCCAvailable SiemensDual Forking with RCCQ2, CY2008

Microsoft Unified Communication Innovative Meeting Experience Immersive virtual meetings Active speaker and panorama views Views synchronized with data Revolutionary experience Record and playback meetings Suitable for every meeting room

 Demo Office Live Meeting Conferencing Client User Interface Audio / Video Upload Content Invite Attendies by Outlook Recording

Extending Communicator experience Today: PCs, web, mobile devices Tomorrow: Dedicated communications devices Software for innovative IP phones Implementation design with embedded software Partners will deliver production devices Office Communicator Phone Experiences 2007

Unified Communication Roadmap Servers Clients Services SP1 Wave 14 Target

Market Momentum 2007 The Magic Quadrant is copyrighted June 2, 2006 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. Attribution: “Source: Gartner, MAGIC QUADRANT FOR UNIFIED COMMUNICATIONS, June 2, 2006”