Managed Mobility Services 1

2 IBM will support device supply logistics  Project manager will track device logistics  Ensure the setup of Device enrollment program for devices ordered IBM manages the clients MaaS360 MDM platform  Support for all high-severity MDM platform and system server incidents, including escalation to application vendor, if needed – Managed Mobility will work with Fiberlink on behalf of client if systems are down  Advise, apply and enforce required security policies for mobile devices  IBM Mobility Services utilizes your incident/problem/change management tools and processes to deliver a complete mobility infrastructure management service Out of Scope for SAM  Level 2-3 support  Containerization support – There will be no secure container with all work apps in one secure location with password access. Your kids can not play flappy birds without also having access to work data.  Secure browser – You can not access the company intranet or behind the firewall apps like HRIS and Expense reports  DEP for non IBM ordered devices

Managed Mobility Services – Additional Services 3 Other Services – what else might enhance standard offering  Additional MDM capabilities to be managed (secure browser, secure container, level 2-3 helpdesk support  Alternative MDM service management (AirWatch, BlackBerry, MobileIron, Good, Citrix)  Collaboration services on mobile devices (Microsoft, Sametime Unified Telephony, Cisco)  Improved Wi-Fi access  Access to virtualized desktops from iPads  Mobility Consulting Services  Mobile application management platform  Order non – Apple devices (Lenovo, Motorola)

Managed Mobility Services – Positioning IBM named the only IT vendor in Leaders category in the Gartner Magic Quadrant Report for Managed Mobility Services 4 IBM's consistent investments in its portfolio and personnel that are dedicated to enterprise mobility management services and managed mobility services allow IBM to add value to nearly every step on customer's journey to becoming a more effective mobile-centric enterprise. Read the full report here: “Gartner Magic Quadrant for Managed Mobility Services 2014” “Gartner Magic Quadrant for Managed Mobility Services 2014”