15th MT KPI: REI Sustainability Development Program KPICategory05-2 Target05-2 Result Sustainability Development Environment A level 5A level 6 B level 80 A program that encourages total employee involvement in making REI a Sustainable Business company. Goal for 07-2: Total Improvements: 320 A level Improvement: Result & Review

Sustainability Improvements Milestone ABC level improvement was introduced in 05-1 ABC Level Ratio 2% 70% 27% 05-2 Result & Review

TOTAL ($)811K Water Gal Paper lbs Waste Lbs. CO2 MT SMO 05-2 Target Sustainability %21.17%37.30%51.22% Environmental Aspect Reduction & $ Savings

06-1 Target for Sustainability KPICategory 06-1 Target Sustainability Development Environment 280 A level 5 B level 80 Group Commitment

15th MT SMO TTY Problem Solving Promotion KPICategory05-2 Target05-2 Result TTY Development Kaizen Process Improvement 3 Case Level Case Level 1.0 Recognize and understand the facts of the problem and investigate root cause. Develop solutions that fix the root cause. Apply the solution to other work processes and share with other groups so that similar problems will not occur within Ricoh Group Goal: 07-2 Result: 3 case studies at level 2 3 case studies at level Result & Review

Sustainability Levels High Level Sustainability Improvement Environmental Aspect Reduction: > 50% Process Time Improvement: > 200 hours Cost Impact - > $100,000 Mid-Level Sustainability Improvement Environmental Aspect Reduction: > 25% Process Time Improvement: > 100 hours Cost Impact: > $40,000 Basic Level Sustainability Improvement Environmental Aspect Reduction: < 25% Process Time Improvement: < 100 hours Cost Impact: < $40,000