Phuket, Thailand, 20 May 2013 Roles of NBTC in Disaster Relief Atiwat Aimdilokwong Division Director, NBTC ITU Workshop on “Disaster Relief Systems, Network Resiliency and Recovery” (Phuket, Thailand, 20 May 2013)

Phuket, Thailand, 20 May NBTC’s 5-year Master Plan Radio Frequency Master Plan Telecommunications Master Plan Broadcasting Master Plan

PPDR in NBTC’s Telecom Master Plan One of the objectives of NBTC’s Master Plan is to Manage telecoms resources efficiently by 1.) encouraging efficient infrastructures sharing to avoid duplicated investment as well as promoting use of ‘Right of Way’ and 2.) preparing for emergency and disaster situation with the help of spectrum utilisation for warning system. Phuket, Thailand, 20 May

Preparation for PPDR on the telecom side of NBTC Technological readiness Allocate PPDR Frequencies for Government/Public Telecom Operator to install auxiliary telecom system with backup power supply for backup and monitor/maintain the system readiness for operation Minimum QoS during emergency/disaster Monitor and enforcement of the above Phuket, Thailand, 20 May

Law making Revisit the rules in order to better facilitate the emergency response institutions/groups in the area of expediting the process of issuing import license for communication equipment for PPDR use, reducing import licencse fees, license exempt for radio stations, waived license fee Phuket, Thailand, 20 May

Revise the rules regarding amateur radio in order to help promote amateur radio to wide acceptance and provide training Rule Making regarding Priority line and Priority number and to make sure the it is in sufficient number Phuket, Thailand, 20 May

Give priority line/number access to people in the affected area first while the relatives can call in to ask the call center. Other people are advised to stop utilizing the telecom network and are asked to use other means to access information such as radio and television Consumer protection during emergency such as toll free call during emergency or reduced fee Phuket, Thailand, 20 May

Example of available Telecom networks Government agencies’ network - trunked radio, fixed and mobile satellite network, fiber optics, for example Royal Thai Armed Forces Headquarters, Ministry of Interior, Department of Provincial Administration, Signal Department Royal Thai Army, Royal Thai Police, Department of Disaster Prevention and Mitigation Phuket, Thailand, 20 May

Public and private companies’ networks - fixed, mobile, satellite CAT, TRUE, TT&T, DTAC, AIS,ACES SAT PHONE, SHIN SATELLITE, TOT Private Networks – Radio Amateur Society of Thailand, Volunteer Radio Association, Emergency Rescue Volunteer Groups Phuket, Thailand, 20 May

Example of Previous Disasters in Thailand Tsunami (2004) (5400 casualties) Gay Typhoon (1989) (602 casualties) Mud Slide (…) (>100 casualties) Flood (…, 2010) (almost 200 casualties) Other events – terrorist attacks, unrests Phuket, Thailand, 20 May

Phuket, Thailand, 20 May S

DDPM –NBTC Phuket, Thailand, 20 May NBTC NBTC Regional Office Telcom Operator DDPM RAST Adhoc PPDR Coordination Team

NBTC’s PPDR Initiatives Brainstorming between various parties with telecommunication/radio networks for PPDR readiness plan Communicating such plan to ensure good understanding and better cooperation related parties/groups Provide training of Amateur and CB Radio use for effective use Phuket, Thailand, 20 May

Form Amateur Radio Emergency Service (ARES) and develop its operating procedures Set up an PPDR preparedness committee to issue alerts and warnings to residents via SMS and public information channels Phuket, Thailand, 20 May

Assign shared PPDR frequencies and special priority numbers for Government/Public use Rulemaking for telecom operator to submit PPDR readiness action plan on procedure, backup equipment details and how to use/interconnect its networks with government’s networks. Phuket, Thailand, 20 May

Create Action Plans for various groups – before, during, after disaster Action Plan for NBTC PPDR communication center Action Plan for NBTC regional offices Action Plan for Telecom operator Action Plan for RAST Action Plan for Public volunteer groups Phuket, Thailand, 20 May

PPDR Frequencies for Government Only Phuket, Thailand, 20 May

PPDR Frequencies for Government and Public Phuket, Thailand, 20 May

PPDR initiative on the broadcasting side of NBTC Law making in Broadcasting Sector: to impose mandatory broadcasting of disaster alerts, with sanctions for broadcasters who don’t comply. The incident prompting this action was in April last year when NBTC contacted all TV channels to broadcast tsunami warning but only few channels comply Phuket, Thailand, 20 May

KPIs External Perspective People awareness and satisfaction of PPDR operations Access to communication networks during incidents Emergency Backup Equipment Coordination between players Phuket, Thailand, 20 May

Internal Perspective Knowledge, experience and effectiveness of personnel Procedures and action plans Rule/Law making Adoption of organizational culture Phuket, Thailand, 20 May

Innovation Perspective Improvement of IT/communication infrastructure for PPDR Promote education/research in PPDR operation Financial Perspective Budget plan for PPDR Effectiveness of the budget plan Transparency of budget usage Phuket, Thailand, 20 May

Conclusions and Recommendations THANK YOU FOR YOUR ATTENTION Phuket, Thailand, 20 May