Www.consorzio-cometa.it FESR Consorzio COMETA - Progetto PI2S2 Using Support System Gianni M. Ricciardi INFN Catania Tutorial per i Neo Assunti del Progetto.

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Presentation transcript:

FESR Consorzio COMETA - Progetto PI2S2 Using Support System Gianni M. Ricciardi INFN Catania Tutorial per i Neo Assunti del Progetto PI2S2 Messina,

Messina, Tutorial per i Neo Assunti del Progetto PI2S2, Outline Introduction to Support System Ticket Management Golden Rules References Live session

Messina, Tutorial per i Neo Assunti del Progetto PI2S2, Support System Homepage

Messina, Tutorial per i Neo Assunti del Progetto PI2S2, Registration Form

Messina, Tutorial per i Neo Assunti del Progetto PI2S2, Edit Account Preferences

Messina, Tutorial per i Neo Assunti del Progetto PI2S2, Set Notification Method

Messina, Tutorial per i Neo Assunti del Progetto PI2S2, Ticket Management

Messina, Tutorial per i Neo Assunti del Progetto PI2S2, Create a Ticket

Messina, Tutorial per i Neo Assunti del Progetto PI2S2, Create a Ticket

Messina, Tutorial per i Neo Assunti del Progetto PI2S2, Create a Ticket

Messina, Tutorial per i Neo Assunti del Progetto PI2S2, Create a Ticket

Messina, Tutorial per i Neo Assunti del Progetto PI2S2, Golden Rules For all your troubles use Support System, do not send private s to technical staff Set as Notification Method in your account profile Never answer to s from Support System Always use web pages to manage tickets Add as many details as you can in your tickets (error messages, outputs, etc.) Select carefully the support category (choosing wrong categories can induce delays in answers) Before opening a ticket, look to past closed tickets to see if your problem is already known and has a solution

Messina, Tutorial per i Neo Assunti del Progetto PI2S2, References Consorzio Cometa Support System –

Messina, Tutorial per i Neo Assunti del Progetto PI2S2, Questions

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