Case Study: Engaging & Developing Managers Prepared by Luke Challenor Corporate Engagement

The Situation Our client had a team of managers who needed development in their leadership roles. The focus was on improving ownership and accountability for the achievement of their team targets. The Brief Design a management training program which would improve Leadership skills People management skills Strategic thinking Business acumen Ownership and engagement Results focus Our Approach We designed a series of four half day workshops which covered key management and leadership skills with a practical application to ensure it would deliver value back in the workplace. Over four weeks the participants built a practical business plan to be implemented within their teams. At the end of the program participants presented their business plans to their management team. We provided our client with a full review and engagement support pack to engage and support participants after the training. Engaging & Developing Managers

Workshop 1 Introduction to Management Key Topics Key management functions Linking business strategy to department strategy Effective leadership in the workplace Building a business plan Planning to achieve KPI’s Workshop 2 Communication & Team Building Key Topics Effective communication skills Delegating Developing an effective team Engaging with your team Motivating your team Workshop 3 Performance Management Key Topics Setting performance expectations Conducting a performance review Developing a performance action plan Coaching for success Managing conflict Workshop 4 Decision Making & Managing Change Key Topics Decision making skills and methods Team decision making Encouraging innovation Helping teams adapt to change Delivering a Team Business Plan 2010 – 2011 StrategiesKey InitiativesTeam Development PlanBudget Structuring the Program to Deliver Results

Developing Management Skills Over 4 Weeks 1. Introduction to Management 2 Communication & Team Building 3 Performance Management Key Management & Leadership Skills 4 Decision Making & Managing Change Incremental Skills Development We ran a series of four management workshops. Each workshop added a new skills layer to the one previous Participants built a business plan during the program using course topics and applying new ideas directly to workplace After the program, we provided the client with an engagement pack to help reinforce the training and support participant to use their new skills Week 1 Week 2 Week 3 Week 4 1. Introduction to Management 2 Communication & Team Building 1. Introduction to Management 2 Communication & Team Building 3 Performance Management Week 5 Present Business Plan Management Strategy Team Goals Development Plans Communication Plan Team building Action Plans Budgets Critical Success factors

Engaging & Developing Managers Workshop Summary Our client now has confidence in the manager to achieve results. The client was impressed with the results and is now looking to put more managers through the same style of program. Specific Workshop Deliverables: Development of an effective & accountable business plan for participants’ teams Increased understanding and engagement in the company strategy and leadership expectations Enhanced focus on results and implementing change to improve and exceed targets Confidence in people management and driving behaviours Improved understand around the roles and responsibilities within their team Sharpened communication skills and the ability to communicate with managers across the business For more information For further information about this case study or any of our other workshops please contact: Luke Challenor Corporate Engagement Our Results