Getting the Message Out Enabling Crisis Management with Telecommunications Technology Jason Testart, IST

Overview Hot topic in Higher Ed Governed by Policy 60 KISS applies No magic bullet WatITis | Making the Future | December 2, 2008 | Getting the Message Out

Technologies Voic to all Zone Paging (P.A. over IP) Broadcast Alerts (Text messages on IP phones) SMS (text messaging to cell phones) Emerge (PC screen pop-ups) WatITis | Making the Future | December 2, 2008 | Getting the Message Out

Voic to All Uses existing CallPilot capabilities UW Police dial a special number, enter passcode, and record a message to special dist. list Message appears in all voic boxes Problem: limited number of people can fetch at a time Is the red light illuminated on your phone? WatITis | Making the Future | December 2, 2008 | Getting the Message Out

VoIP at UW Deployment to new buildings and significant renos Approx 130 in various campus areas for Zone paging TR Standards WatITis | Making the Future | December 2, 2008 | Getting the Message Out

Standard VoIP (Nortel) WatITis | Making the Future | December 2, 2008 | Getting the Message Out

Nortel “Voice Office” Powered by Citrix Zone Paging and Broadcast alerts Uses an Application Gateway server AG Appliance: Linux box on IBM hardware Other services available Unicast Some scalability WatITis | Making the Future | December 2, 2008 | Getting the Message Out

VoIP with Application Gateway WatITis | Making the Future | December 2, 2008 | Getting the Message Out

Zone Paging Web based admin interface Phones can be grouped into “zones” A phone can be in more than one zone Within a zone, a phone can be configured to “send only”, “receive only”, or both WatITis | Making the Future | December 2, 2008 | Getting the Message Out

Broadcast Alerts ASP on IIS Text message Graphic and wav file are optional XML to AG Not currently in the response plan WatITis | Making the Future | December 2, 2008 | Getting the Message Out

Enhanced Messaging Application (EMA) Aizan – hosted voice provider Upload lists of phone/cell numbers Define some text messages Build a “campaign” using a list of numbers and a message Can do text to speech or speech to speech XML interface for most tasks number for recording speech WatITis | Making the Future | December 2, 2008 | Getting the Message Out

UW Phone+cell numbers extracted weekly from Quest and HRMS PHP script parses extracts, generates XML, and uploads to EMA Txt message pre-defined using web interface Notification “campaign” initiated using web interface WatITis | Making the Future | December 2, 2008 | Getting the Message Out

Caveats with EMA Limit on TXT message length (120 chars) No guarantees on delivery Last mile XML interface lacks a “delete list” method WatITis | Making the Future | December 2, 2008 | Getting the Message Out

Infoline Take load off switchboard in case of emergency number Pre-recorded message WatITis | Making the Future | December 2, 2008 | Getting the Message Out

EMERGE Erick will now talk about… WatITis | Making the Future | December 2, 2008 | Getting the Message Out