DHL Disaster Response Team Humanitarian Logistics Movement – Matt Hemy, 19 March 2007

Page 2Humanitarian Logistics Movement Introduction

Page 3Humanitarian Logistics Movement About DPWN & DHL DHL Corporate Sustainability The formation of DHL Disaster Response Teams (DRT) Innovation in Relief Distribution DRT Operations DRT In Action Engaging Stakeholders Agenda

Page 4Humanitarian Logistics Movement FINANCE EXPRESS MAIL Leading retail bank in Germany 12 million customers Postbank IPO in 2004 generated €1.6bn 71 million mail items per day Quality leadership in Europe Global Mail: international mail solutions Over 500,000 employees and € 60.5 bn revenue in 2006 LOGISTICS No. 1 in worldwide cross border express business No. 1 in worldwide air freight, ocean freight, and contract logistics business Deutsche Post World Net

Page 5Humanitarian Logistics Movement DHL Global More than 400 aircraft * 6,500 facilities across the globe, 35 mn sqm warehouse space 120,000 destinations worldwide€ 26 bn in revenue (2005, excl. Exel)285,000 employeesOver 1.5 billion shipments per year76,000 vehicles * Operating for and on behalf of DHL

Page 6Humanitarian Logistics Movement Corporate Values Corporate Values DHL is a responsible Corporate Citizen Mission Statement Mission Statement responsible corporate citizen DHL is a responsible corporate citizen in all countries in which we operate, taking into account the social and environmental needs of our employees, local communities and the public social responsibilities No 7 - To accept social responsibilities

Page 7Humanitarian Logistics Movement In 2003, DHL experts saw how a flood of relief goods could shut down an airport Earthquake relief, Bam Airport, Iran, December 2003  Airport apron and taxiways blocked with cargo, trucks and aircraft.  Unsafe airport operation. Formation of DHL Disaster Response Teams

Page 8Humanitarian Logistics Movement DHL has expertise in handling air cargo and managing airport operations  DHL has core competences in: -Airport operations. -Cargo handling. -Flight operations. -Warehousing. -Distribution. DHL can use its experience, network and employees’ talents to support humanitarian missions and reduce bottlenecks at airports receiving huge quantities of relief goods in the aftermath of major natural disasters. Formation of DHL Disaster Response Teams

Page 9Humanitarian Logistics Movement DRT Mission DRT provides expert logistical support and advice to ensure an uninterrupted and effective supply chain at the disaster site airport for incoming shipments and relief goods.

Page 10Humanitarian Logistics Movement DRT Functions DRT provides core expertise at the airport  Sorting and stacking of goods.  Inventory management. Unloading aircraftHandling WarehousingLoadingOnward transportation  Loading of aid on to trucks or helicopters.  Goods are taken off aircraft pallets.  Supplies transferred to wooden pallets.  Handling with or without fork-lifts.  Assistance with customs processes.    x x DHL Disaster Response Team - Core Expertise -

Page 11Humanitarian Logistics Movement Corporate Disaster Response in Action Relief in Action

Page 12Humanitarian Logistics Movement 2004 – Indian Ocean Tsunami (Sri Lanka) DHL DRT operated at Colombo Airport 7,000 tonnes of relief supplies handled from 160 charter aircraft in 3 weeks with 35 volunteers.

Page 13Humanitarian Logistics Movement 2005 – South Asia Earthquake (Pakistan) DHL DRT operated at Chaklala Air Force Base, Islamabad 9,000 tonnes of relief supplies handled from 230 charter aircraft in 3 weeks by 30 DRT volunteers.

Page 14Humanitarian Logistics Movement 2006 – Yogyakarta Earthquake (Indonesia) DHL DRT operated at Adisoemarmoe Airport 200 tonnes of relief supplies handled from 8 charter aircraft in 1 week by 14 DRT volunteers.

Page 15Humanitarian Logistics Movement 2006 – Typhoon Durian (Philippines) The DRT provided logistics management advise to the various government disaster management agencies after the November 2006, Typhoon ‘Durian’.

Page 16Humanitarian Logistics Movement 2006 – INSARAG (China) DRT participated in the Asian Pacific Regional Earthquake Exercise August 4 – 8 August 2006, Shijiazhuang, China

Page 17Humanitarian Logistics Movement Innovation – ‘Speedball’ Innovation in Relief Distribution

Page 18Humanitarian Logistics Movement Innovation in Relief Logistics Distribution South Asia Earthquake

Page 19Humanitarian Logistics Movement nProblem:Delivering aid to remote and inaccessible areas –Cardboard boxes broke when dropped from helicopters. –Damaged goods. nSolution:DHL ‘Speedball’ –New use for DHL polypropylene shipping bags. –Easy to handle. –Does not break when dropped from 35 meters. –A ‘survival package’ (contains supplies for 7 people for 10 days.) 1. Unsorted relief supplies arrive 2. Relief supplies are sorted and stored 3. DHL shipping bag filled with supplies 4. DHL ‘Speedballs’ loaded on helicopter 5. DHL‘Speedballs’ dropped from helicopter 1. Unsorted relief supplies arrive 2. Relief supplies are sorted and stored 3. DHL shipping bag filled with supplies 4. DHL ‘Speedballs’ loaded on helicopter 5. DHL‘Speedballs’ dropped from helicopter Innovation in Relief Distribution

Page 20Humanitarian Logistics Movement Innovation in Relief Distribution

Page 21Humanitarian Logistics Movement Engaging Stakeholders Innovation through Collaboration

Page 22Humanitarian Logistics Movement UN Partnership – We deliver help ‘We are proud to support the UN in this important mission with our core competence in logistics and we will deliver help to wherever in the world it is needed.’ Monika Wulf-Mathies, Managing Director, Corporate Public Policy and Sustainability, DPWN, during the signing of the Memorandum of Understanding between DPWN, the UNDP and the UN OCHA. Memorandum of Agreement signed in December 2005 with the United Nations Development Program and the United National Office for the Coordination of Humanitarian Affairs Integrated approach doesn’t just focus on relief, but also on disaster preparedness and disaster response Expand DHL’s involvement in disaster response by setting up its own global network of three Disaster Response teams, with the first of these in AP In the event of a major natural disaster, teams comprising specially trained DHL employees (DRT) will help manage crucial logistics operations in airports close to the affected area

Page 23Humanitarian Logistics Movement Engaging Stakeholders nCollaboration with Governments & the Military is crucial to the success of any disaster relief operation. nClear outline on capability and what service is donated. nEstablish ground rules prior to disaster occurring. nEstablishing the contact network. National Disaster Management Agency (India) CEO DHL Express Asia Pacific, meets with the President of the Philippines over DHL support to Disaster Relief – Typhoon “Durian” Department of Social Affairs, Government of Indonesia

Page 24Humanitarian Logistics Movement nOn the 29 th of November 2006, DHL signed a historic MOU with the Ministry of Civil Affairs. The first of its kind in China between the Government and a Corporate entity. This MOU recognizes the support that companies like DHL can provide during a National Disaster. MOU - PRC Government & DHL Department of Social Relief, Ministry of Civil Affairs (PRC)

Page 25Humanitarian Logistics Movement A truly rewarding experience The experience was overwhelming. I felt that managing and reorganizing the relief supplies to be sent out to the affected sites was something that I personally contributed to. Being part of the relief mission was both enriching and fulfilling. – Edward Lim, Safety & Security Manager, DHL Express Singapore Hub & DRT Volunteer

Page 26Humanitarian Logistics Movement Asia Pacific Disaster Response Team nSummation: -Provide a capability that adds value. -Foster close relationships with your stakeholders. -The National Government is the Controlling Authority. -Agreed protocol (MOU) to participate. -Work very closely with the Military. -Pass on your expertise. Matt Hemy Regional Crisis Manager – Operations DHL Express Asia Pacific

Page 27Humanitarian Logistics Movement