Suffolk Business Month Insurance & AXA in Suffolk David Williams, Managing Director Underwriting, AXA Insurance Suffolk Business Month Insurance & AXA in Suffolk

2011 was a year of the unexpected… Live Insurance was there to support & keep businesses running & enable people to get on with their lives Live

UK Insurance Industry The UK insurance industry is a vital part of the UK economy, managing investments amounting to 26% of the UK’s total net worth and contributing £10.4 billion in taxes to the Government. It Employs around 290,000 people in the UK alone The insurance industry is also one of this country’s major exporters, with 28% of its net premium income coming from overseas business. The UK insurance industry is the third largest in the world and the largest in Europe.

The UK insurance industry: is the largest in Europe and the third largest in the world, accounting for 7% of total worldwide premium income.

No one had heard of AXA until we sponsored a certain Football Competition!! 5

Key facts about AXA in the UK AXA UK's main lines of business are wealth management, commercial insurance, personal lines insurance and healthcare, with 13.5 million customers in the UK 13,000 employees in the UK approximately (including Ireland and Bluefin ) £133 million in underlying earnings (Full Year 2011) AXA is the largest insurer in the world by net written premium (2011 AM Best research – 2009 data)  AXA is ranked top insurance brand globally in the Business Week / Interbrand’s Annual Ranking of the Best Global Brands for 2011

Different Brands / Different Propositions

Many more people are insured with us than realise

AXA Personal Lines AXA Personal Lines – offers Motor, Home, Travel, Warranty and Pet insurance products direct to customers using both the Swiftcover and AXA brands as well as working with other companies to meet the insurance needs of their customers. Our existing partners include Sainsbury’s, M&S, John Lewis, Northern Rock, RSPCA and TUI. AXA Personal Lines has over six million policies in place and ambitious targets to grow by selling more products through whatever channel the customer wants – be that directly, through brokers or through corporate partners. Over the last couple of years we’ve gone from being two separate and distinct businesses (AXA & Swiftcover) to one new business and we are bringing the best bits of those businesses into our future. It’s an exciting time to join and we need people who are proactive and pragmatic and who thrive on taking responsibility in a fast-paced environment.

AXA Commercial Lines & Intermediary AXA Commercial Lines “A unique business in the insurance sector. It is comprised of four separate divisions: Intermediary, Direct, Claims & Underwriting and Bluefin Insurance Services. These all offer commercial insurance solutions or expert advice to customers” Bluefin “Bluefin is an independent insurance broker and wealth management adviser employing around 1500 people at 45 offices around the UK. Owned and backed by the AXA group, with a strong local presence, acting as a powerful partner to over 250,000 clients ranging from major corporations to private individuals. AXA has been ranked 19th in The Sunday Times Top 25 Best Big Companies to work for Survey 2012 based on feedback from our people.

Civic Drive, Ipswich 12

High Street, Haverhill 13

‘At Home in Ipswich’ - Local Links 14

AXA Claims AXA consistently win industry awards…. Major Loss Award 2012 - British Insurance Awards (We also won this is 2010) Commercial Lines Claims Team of the Year 2012 – Post Magazine Claims Club Claims Service Initiative of the Year Winner – Insurance Times Awards 2011 Counter Fraud Initiative of the Year – Insurance Fraud Awards 2011 Defendant Injury Team of the Year – Personal Injury Awards 2010 …. these are just the Claims ones!

Insurance is always there to pick up the pieces!

And Yet…. Saints or Sinners? Our Industry has a reputational issue Commercial Claims Strategy - Bolton site visit 12/10/11

Discover Risk! Discover Risk is a Tool Kit produced by the Chartered Insurance Institute

Thank You for listening Commercial Claims Strategy - Bolton site visit 12/10/11