1 ITS Extended Leadership Agenda May 31, 2012 News and Notes -Russell Sharp Performance Review Cycle – Karen Polhemus Collaboration Model and Governance – Jane Livingston Wifi Update – David Galassi News and Notes -Russell Sharp Performance Review Cycle – Karen Polhemus Collaboration Model and Governance – Jane Livingston Wifi Update – David Galassi

2 News and Notes Russell Sharp

ITS Extended Leadership- Future Topics Send suggestions to Adriene Radcliffe June Agenda Wide Banding – Guest from HR ITS Website – Jane Livingston Service Management Update – Adriene Radcliffe ERP Update – Marc Ulan Future Agendas Information Security Update - Rich Mikelinich Salesforce and Contactual technology platform - John Jibilian Document Management landscape – Brian Wolson Disaster Recovery Planning – Bob Condon/Susan Kelley Event Calendars - Eric Wittmann Service Catalog - Ricardo Chavira Modernization Update - Bob Condon Service Management Update – Adriene Radcliffe Vendor Management Updates - Ed Frey Identity Management Update -Rod Gustavson 3

4 Performance Review Cycle Karen Polhemus

5 IT Collaboration Model Jane Livingston May 2012

Governance vs. Collaboration IT Governance specifies the decision rights and accountability framework to encourage desirable behavior in the use of IT (Weill, P., Woodham, R., 2002) Collaboration is working together to achieve a goal. a deep, collective, determination to reach an identical objective (Wikipedia May 29, 2012) 6

The Vision for IT decision making Institute a clear framework that enables IT collaboration across Yale Continuously improve IT decision-making through client feedback and metrics Make decisions in a transparent fashion and communicate them effectively 7

Where we’ve been... 8

Where are we headed? Cohesive vision and a strategy to advance us to that vision Transparency in –Decision rights –Prioritization –Accountability Framework to enable collaboration and communication Well defined and understood roles and responsibilities 9

“Domains” of IT for decision making IT principles High-level statements about how IT is used in the business that help guide decisions. IT infrastructure strategies Centrally coordinated, shared IT services that provide the foundation for the enterprise’s IT capability. IT architecture Organizing logic for data, applications and infrastructure captured in a set of policies, relationships and technical choices to achieve desired business and technical standardization and integration. IT investment and prioritization Decisions about how much and where to invest in IT, including project approval and justification techniques. Applications Specifying the academic, scholarly or business need for purchased or internally developed IT applications. 8/16/2015

What guides our decisions? Well, ideally, the principles, but what influences principles? 1.Business demand 2.Legal/compliance requirements 3.Financial constraints 4.Alignment with the mission of the institution you serve 11

Information flow in new model IT Committees (TIC & TOC) University Leadership New Services introduced Metrics, Surveys, feedback, Service Management Special Interest (Strategic) Committees 12 Listening, measuring, reporting, executing Listening, learning, deciding Planning, implementing, executing Listening, talking, learning Listening, deciding, managing

Proposed strategic committees 1.Research Committee - Faculty and researchers 2.Teaching & Learning Committee – Faculty and Students 3.Information Security Committee - privacy, legal and technology leaders 4.Administrative Operations Committee – Administrative Systems leaders 5.Medicine and Health – Medical and health leaders 6.IT Advisory Board – external-to-Yale technology leaders 13 Metrics, quality assurance & satisfaction University Leadership New Services introduced Special Interest (Strategic) Committees IT Operations Committees (TIC & TOC)

TIC and TOC Technology Initiatives committee (TIC) Comprising technology leaders from across campus and ITS, this group meets monthly to plan and discuss IT events, operations, opportunities, strategies and innovational directions. Technology Operations Committee (TOC) Comprising ITS staff this group manages projects, operations, services, budgets, and has overall accountability for ITS services. 14 Metrics, quality assurance & satisfaction University Leadership New Services introduced Special Interest (Strategic) Committees IT Operations Committees (TIC & TOC)

Service Management, metrics and satisfaction Create and maintain: Aggregate IT Demand Service metrics Project/portfolio reviews Financials Roadmaps Collect and listen: Emerging technology and opportunities Client satisfaction surveys Feedback from website, Yammer, etc 15 Metrics, quality assurance & satisfaction University Leadership New Services introduced Special Interest (Strategic) Committees IT Operations Committees (TIC & TOC)

IT STRATEGY The Trifecta… Service Management & Operations Strategic Committees Portfolio Governance 16

17 Emerging Portfolio Governance

18 Thank you Questions? Jane Livingston May 2012

19 Wifi Update David Galassi

Our Challenge

Survey Results: Themes Coverage –Outdoor –YNHH –Residential Colleges Ease of Access –Can’t get on YaleSecure Reliability

Coverage 100% indoor coverage No deployed outdoor coverage: coming soon No Yale university Wifi at YNHH 5156 access points

Networks YaleSecure: the primary wifi network to be used by any capable device by anyone with a NetId YaleGuest: the network to be used by short term visitors to the campus. People without a NetID Yale Wireless: Not encrypted, requires MAC registration. To be used by devices that don't support enterprise WPA2 YaleWPA,YaleWPA2: same as YaleSecure, but being retired this summer.

alphabet soup b: B=buy a new computer a and g: 54Mbps... Really Mbps n MIMO: 450 Mbps... Really Mbps ac: Coming soon, gigabit wifi... Really who knows

Technology Strategic technology provider is Aruba Networks 65% support n Dual Radio support: 2.4 ghz and 5 ghz n running only at 5 ghz

the stats 14,024 simultaneous devices on networks at afternoon peak this spring. –~6500 devices in fall of 2010 ~30,000 unique devices seen each day 47% YaleSecure, 23% YaleGuest, 21% Yale Wireless 74% of wired ports in residential colleges unused in last 90 days

More Stats

Recent Changes Major Systems upgrade over Spring break New 2048bit SSL Certificate for YaleSecure 1GB to 2GB backhaul upgrades New Website End User awareness campaign

wifi.yale.edu

What's next: before the fall term Say goodbye to YaleWPA and YaleWPA2 YaleGuest allows only port 80/443 and external VPN. No Yale VPN access Re-architect Wifi network for capacity rather than coverage. More APs Continue rollout of n Outdoor Coverage on Old Campus and Cross Campus 2GB to 10GB backhaul

What's after that: 1-3 years Continue to add capacity Retire Yale Wireless at Medical school More Outdoor coverage: Multicast over wifi A solution for bonjour: wifi printers, apple TV, etc. Creation of industry standard wifi user experience score with the help of Aruba Networks. To proactively predict user satisfaction ac Replace Yale Wireless with new network if necessary