What are your questions and feedback? What happens when there is change or a service incident? What is the Service Health Dashboard? What is our communications philosophy? What are the various communication types and channels?

Waves to Ripples Continuous innovation delivered on monthly basis vs month upgrades

It is critical that you understand what change means, types of change Clear, predictable and reliable service change communications is critical

Respond to customer feedback through agile development Deliver new features and valueBuild trust and compliance Continuous release cadence Minor & major updates Up-to-date, no patching Insights to help manage change Direct to customer communications | Organizational readiness content Security comes first Evolving standards Direct feedback Real-time information Common support issues

Platform Updates API change Deprecations System requirement change Auto-discovery configuration DNS record change Bug fix Performance enhancement Security updates One YearUp to 12 MonthsNo Notice Functionality Updates OneDrive for Business storage increases Lync meeting improvements Office Mobile for iPhone OWA for iPhone and iPad

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Office 365 won’t deliberately block connections Existing features may operate differently and not work over time New features may not be available Office 365 will only offer security fixes. No code fixes. Any Office client in mainstream support Current and previous version of Internet Explorer and Firefox Current versions of Chrome and Safari Web browser Office client Older clients

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Service Continuity by Design Redundancy Physical redundancy Data redundancy Functional redundancy Resiliency Active load balancing Recovery across “failure domains” regularly tested Human intervention by exception Automated recovery alerts 24x7 on-call engineer On-call engineers are core product group members Distributed Workloads Distributed components are more resilient Most failures are contained to a single service. Service component isolation Complexity avoidance and graceful degradation Standardized hardware Fully automated deployment Built-in workload management mechanisms Predictability and Inspectability Incident avoidance detailed Log and tracing to avoid SI Rich forensics and monitoring

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StatusDescription SHD icon Investigating Monitors have indicated a service anomaly and/or Microsoft has received reports of a potential service incident. Microsoft is currently investigating. Service Interruption Microsoft has confirmed that normal services are being impacted. Microsoft is taking immediate action to understand the cause of the failure and determine best course of action to restore service. Service Degradation Services are still active, but service responsiveness and/or delivery times may be slower than usual. Microsoft is working to restore normal service responsiveness. Restoring ServiceMicrosoft has isolated the likely cause of the incident and is in the process of restoring service Extended RecoveryServices are restored and may be slower than usual Service RestoredNormal system services have been restored Additional InformationThere is additional information provided Normal ServiceThe service is healthy ?

Provides tenant specific Office 365 service health and maintenance information on the go Available for Windows Phone, iOS and Android devices

Ability to query a tenant or permissioned account and see service health results

View the customers in which they have delegated admin privileges Find, select and perform administrative tasks on behalf of their customers View their customers’ Office 365 service health status and details Create, edit and view service requests on behalf of their customers Create trial, purchase offers and delegated administration requests

Answered your questions and heard your feedback What happens when there is change or a service incident Service Health Dashboard Our communications philosophy The various communication types and channels

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