The New Collaboration Experience Murali Mohan L Today I want to share with you Cisco’s story about our deep commitment to collaboration. Within our company we are living this commitment. We feel collaboration is driving the next wave of business growth, innovation, and productivity. It expands beyond text-centric, and document-centric communication to encompass voice and video and make people the center of business again. At the heart of it is Cisco’s collaboration architecture. I’d like to start with an overview of market and industry trends that are fueling the need for more collaboration. Then I’ll get into Cisco’s strategy and our strategic differentiators. Finally, we’ll walk through how you can get started thinking about your own collaboration strategy. Technical consultant- India Channels 20th Dec

The Enterprise Becomes Social Note to Presenters: Slides #5 through #8 are optional to reinforce the concepts of Mobile, Social, Visual & Virtual in a neutral sense. This is *NOT* a discussion of what Cisco is doing in each area, but a way to discuss each trend in more depth. These are representative samples – feel free to substitute others if they are more relevant to your customer’s region or industry as long as they support the same 4 themes. Social Software is taking on more significance outside its original consumer context, in two senses: It is being used to apply social networking principles to enterprise collaboration – to locate expertise & information, form dynamic teams, have content of interest come to you rather than the other way round, etc Secondly, social software is becoming a major factor in opinion-forming about products and services – people are more influenced to make purchases based on what their friends say than a company’s marketing. By the same token you need to adapt customer service to be attuned to the new social communication channels Customer Collaboration Employee Collaboration The Enterprise Becomes Social But need to balance personal productivity with enterprise-class control

Video Becomes Pervasive... Note to Presenters: Slides #5 through #8 are optional to reinforce the concepts of Mobile, Social, Visual & Virtual in a neutral sense. This is *NOT* a discussion of what Cisco is doing in each area, but a way to discuss each trend in more depth. These are representative samples – feel free to substitute others if they are more relevant to your customer’s region or industry as long as they support the same 4 themes. The industry recently reached an important inflection point in the adoption of video: Video usage is now 51% of all Internet traffic, and is projected to grow to over 90% of all Internet traffic within 3 years We strongly believe that ‘Video is the new voice’ and that video will become the default communications medium... Across all Devices Any Time and Place Video Becomes Pervasive... But poor experiences can result from incompatible systems and poor media handling

The Rise of Cloud Computing... Note to Presenters: Slides #5 through #8 are optional to reinforce the concepts of Mobile, Social, Visual & Virtual in a neutral sense. This is *NOT* a discussion of what Cisco is doing in each area, but a way to discuss each trend in more depth. These are representative samples – feel free to substitute others if they are more relevant to your customer’s region or industry as long as they support the same 4 themes. Until now desktop virtualization and video/UC were mutually exclusive.Centralizing the desktops in your data center and virtualizing them is an attractive proposition for IT in terms of compliance and TCO. But today VDI only addresses data applications, not rich interactive media, mobile devices,and real time voice & video. If your desktop OS and apps are running in a datacenter, perhaps thousands of miles away, then all the voice and video traffic has to hairpin back through that datacenter, it’s not going to be a good voice and video experience – it will be choppy, pixilated and slow. What you really want is the benefits of desktop virtualization AND rich interactive experiences for the user Cloud Based Applications Thin Clients The Rise of Cloud Computing... Challenging to provide rich media and consistent experience across hosting models

Transitioning to a Post-PC World New choices at every layer of the Traditional Stack PC World Post-PC World Applications Client OS Server Architecture Clearing: “Let’s take a look at the traditional compute stack that has been the gold standard for many years in enterprise IT, and how it has fared in light of recent innovations” The ‘PC World’ has essentially been shattered. Every layer of the stack from Applications down to the OS and the devices themselves has been challenged by new alternative technologies. The monolithic PC stack has exploded into a multitude of alternative devices, operating systems and architectures – what Ray Ozzie called the ‘Post-PC World’ when he was Microsoft’s CTO Applications: Traditional business applications like email are being blended with new social applications that bring together People, Communities and Information. The old provisioning model of a ‘standard PC image’ is moving towards an App Store model (the Apple App Store for example has now past 10 billion downloads). But how well does the App Store model work for Enterprise - how do we ensure security and policy control in mission critical environments? Operating Systems: Until recently Windows was the de facto OS – now it has been joined by Mac OS, iOS, Android and others in the enterprise. Choice is good, but unless your architecture can support multiple operating systems equally well, the OS effectively becomes a barrier to collaboration Server Architecture: The traditional client/server architecture has evolved significantly and Cloud is now an accepted mainstream deployment option. And let’s not forget that there’s been an equally profound change going on at the desktop. Desktop virtualization has obvious benefits in terms of TCO and data security – but the real question is how to ensure real time voice and video work well in a virtualized environment Devices: Obviously this is the area that has completely transformed the IT landscape in the last few years. The PC has been joined by 3.6 billion mobile devices, tablets, thin clients and purpose-built video devices. Transition: So what do we do about this? The traditional IT architecture is not sufficient. Devices

The Real World Today Wide Variety of Collaboration Needs Cloud On-Premises Mobile, Office, Home, Inter-Company Smartphones, Tablets, Laptops, Thin Clients Video, Voice, Web, Social, Business Apps NOTE TO SPEAKER: This is a 2-slide progression (first sets up the problem/landscape and second shows Why Cisco has the right approach) The fact is, the real world is heterogenous as we have just discussed. Both in infrastructure needs and the tools and applications. As well as the user preferences. Wide Variety of Collaboration Technologies

Need a Holistic, Architectural Approach Wide Variety of Collaboration Needs INTEGRATED COLLABORATION EXPERIENCE ANY DEVICE ANYWHERE ANY CONTENT Richest Experience in Any Location Secure Mobility INTEGRATED COLLABORATION ARCHITECTURE Video handled as Easily as Voice, Data Flexible Access from All Clients So you need to take an architectural approach that abstracts away the infrastructure, and provides an integrated experience to the users (top). It begins with our integrated collaboration architecture that enables people to collaborate anywhere, on any device, accessing any type of content with the control, policy and flexibility that IT requires. Let’s talk about these three ‘anys’ in a bit more detail. First of all anywhere. For end users, what this means is enabling effective collaboration whether you are at home, in the boardroom, in the office, in the hotel or at the soccer game. And what Cisco is doing is delivering the richest possible experience to end users wherever they happen to be. Users are not relegated to just email or voice calls once you move outside the corporate bounds, but instead enjoy video, UC and presence as if they were in the office. For IT, what anywhere means, is that we allow for alternative deployment models whether on premises, cloud based or a hybrid. And the result of this is that we enable innovation around not just intra company collaboration but also inter company collaboration. Any device is next and what this means is supporting the end points and platforms that people use today. Any endpoint of course includes PCs and phones, but increasingly smart mobile devices, and tablets such as Cius and the iPad. And that means supporting multiple platforms including Android, Mac, RIM, Symbian as well as Windows. Third, is any content. This means connection to any media type in the applications that people work in today, including Microsoft and IBM. Of course this means data and voice, but increasingly video for the most engaging interactions, with the best possible experience for each participant. That might mean WebEx on my smart phone in the airport, connected into a high quality TelePresence for participants in the office, and high quality video on a Cius or laptop for someone at home. If you think about it, only Cisco offers standards based support and vendor and platform interoperability for people-centric collaboration not just in Cisco applications, but with native interoperability to others including Apple, Android, RIM, Nokia, Microsoft and IBM. Transition: So what do we think this looks like? Wide Variety of Collaboration Technologies

Cisco Collaboration Portfolio Telepresence Conferencing Customer Care Messaging IP Communications Let’s take a quick look at Cisco’s broad collaboration portfolio that will make this possible. You probably know Cisco for our communications strength. We pioneered IP communications. Today we are the market leader with a wide range of end points and applications. We’ve extended this portfolio into mobile applications, bringing control and management to IT—and creating a better experience for users of smart phones like RIM, Nokia, Apple and Windows Mobile. We’ve grown from that into customer care—contact center solutions—where we are innovating by bringing social networking capabilities into customer service. Telepresenceis the latest addition to our real-time communications portfolio. Just as we did with voice, we are innovating with video to create the most lifelike video conferencing on the market. You may be less familiar with the breadth and depth of our collaboration applications. Beginning with conferencing, you may be familiar with the solutions available through our Unified Communications portfolio, providing on premise solutions for voice and video conferencing. Adding to these capabilities, Cisco acquired Webex – the online web conferencing market leader several years ago. Today, Cisco Webex remains the market leader with over 20 million meetings hosted a month on the Cisco Webex Collaboration cloud. We’ve supportedmessaging for years through our IP communications portfolio. With the recent acquisition of Jabber we’ve expanded our capabilities for richer presence into any application. Jabber, the originator and leader in the open XMPP protocol is integrated into both our on premise and SaaS offerings. Cisco has also added two new offers in enterprise social software. You told us youremployees are increasingly using social software tools to collaborate in the workplace. Our applications offer similar features to Facebook and YouTube, but with the integration, security and management IT needs. Transition: I hope you now have a good sense of the breadth and range of Cisco’s collaboration portfolio. I’d like to turn now to how collaboration can help business, and with that talk about two other very important elements of an overall Collaboration strategy. Mobile Applications Enterprise Social Software

New Collaboration Experiences With Cisco IP Communications Customer Care Conferencing Intelligent Contact Routing High Fidelity On- Premises Conferencing IP CommunIcationS Intercompany Supplier Collaboration Mobile Applications Office Communications on the Go MESSAGING Virtual Meetings Streamlined Workflows Virtual Teams with Click to Call Its the richness of this collaboration portfolio that enables customers to get such rich end user experiences. And it often begins with IP Communications and Cisco Unified Communications Manager as the platform for those experiences. From this platform, you can extend in many different directions based on your business needs and priorities. Enterprise Social Software TELEPRESENCE

Cisco Collaboration Portfolio IP COMMUNICATIONS Reduce TCO, improve user experience and productivity, and increase business relevance with secure, resilient, and scalable voice services IP Telephony Communications Endpoints and Applications Hosted Unified Communications 10 10

Cisco Unified Communications Manager Full-featured system set for all customers Extensive protocol support for interoperability SIP, H.323, MGCP, and SCCP Voice and Video telephony Integrated Cisco Unified Mobility Single number reach Highly scalable MCS 7816 MCS 7825 MCS 7835 MCS 7845 Cisco Unified Communications Manager 6.0 continues to build on the Linux-based appliance model and Session Initiation Protocol (SIP) support delivered with Cisco Unified Communications Manager 5.0. This new version software has new features that will benefit large enterprise customers as well as small business customers. Enterprise customers will benefit from enhancements in database resiliency for features like Extension Mobility, Call Forwarding and Message Waiting Indication. The resiliency enhancements help ensure that users have access to these important features during any database outage. Smaller businesses will benefit from the ability to run Cisco Unified Communications Manager call control and Cisco Unity Connection voice messaging on a single Cisco Media Convergence Server. All customers benefit from new features, including Do Not Disturb, Intercom and Audio Message Waiting Indication, Secure Conferencing, Call Recording, and Silent Monitoring. To meet the needs of customers with mobile users, Cisco Unified Mobility is now integrated into Cisco Unified Communications Manager software, reducing the need for an additional server. The Cisco Unified IP Phone 7931G is supported. In addition, support for the Hebrew language is introduced. New in CUCN 6.0 Enhanced Features Do Not Disturb, Intercom and Audio Message Waiting Indication, Secure Conferencing, Call Recording, and Silent Monitoring included Integrated Cisco Unified Mobility Single number reach functionality integrated into Cisco Unified Communications Manager software, eliminating additional server requirement Increased Resiliency Ensures users have access to key features such as Extension Mobility, Call Forwarding, and Message Waiting Indication even during network outages Cisco Unified Communications Manager 4.3 Extends commitment to Windows OS customers Feature set based on Cisco Unified Communications Manager version 4.2(3) Provides migration from Windows 2000 based OS to Windows Server 2003 based

Mid-Market Portfolio Mid-Market (100-1000) Umbrella Brand Unified CM Business Edition Mid-Market Portfolio New Platform 4 Apps (UCS C200M2) 1000 users CM Business Edition 6000 Advanced Collaboration Full feature set, redundancy, virtualization CurrentPlatform (MCS 7828) 500 Users CM Business Edition 5000 Collaboration Voice and video, unified messaging,mobility Coming Soon (Purpose Built Appliance) 300 users CM Business Edition 3000 Foundational UC Operational simplicity, Essential features, Value pricing Good Better Best Positioning BE 3k is channel led but you are compensated

Unified Communications Manager Business Edition 6000 8 Unified Communications Manager Business Edition 6000 8.5 Offer (1000 users) NEW!!! 100 user starter bundles available w/UCL and CUWL versions Essential, Basic, and Enhanced UCL Add-on pricing consistent across portfolio Address application co-res, scalability and redundancy requirements currently not met by CMBE 5000 4 App configuration - CUCM+CUC+CUP+CCX Goal is to match 7825 performance characteristics UCS C Series (C200 M2) configuration VMware ESXi 4.0 required Partner Requirements: Advanced UC, Strongly recommended: VMware VSP, VTSP, VCP Orderable December2010 CUCM+CUC+CUP+CCX

Unified CMBE 3000 Product Overview Available Q2 CY11 Purpose-built Linux appliance for medium-sized businesses Integrated gateway ports Wall mounting and rack mounting Factory-installed image for simplified deployment Up to 300 users (400 phones/lines), up to 10 sites Simplified administration and user interface Requires limited IT resources to support Pre-configured country dial plans Applications: integrated voice messaging, auto attendant & mobility (single number reach, extension mobility), click-to-call Phones supported: 3905, 6900 Series, 7937 conference phone, CIPC Q2 CY2011 Availability: US, Canada, China, India, France, Germany, Italy, Spain, UK, Russia, Brazil, Mexico, Saudi Arabia, and Australia MCS 7890 At the center of Cisco Unified CMBE 3000 is a purpose-built Linux appliance – the MCS 7890 – designed specifically for small and medium-sized businesses. It features integrated gateway ports, can work in a wall mount or rack mount environment, and includes a factory-installed image for simplified deployment. CMBE 3000 supports up to 300 users using up to 400 connected devices. It features remote site support with extension mobility for up to 10 sites, with centralized call processing. CMBE 3000 has a simplified administration and user interface, and requires limited IT resources to support. In addition, it features pre-configured country dial plans, As far as applications go, CMBE 3000 features integrated voice messaging, auto attendant, and mobility features including single number reach and extension mobility. When going up against traditional TDM systems, these mobility features can help persuade them to move to an IP-based system, and the fact that they are included at no extra cost can be emphasized – we know mobility is more and more important to these customers. Several phones are supported on CMBE 3000, including the 6900 Series, the 7937 conference phone, and Cisco IP Communicator. In addition, there is a new Unified SIP Phone 3905 that we’ll introduce on the next slide. Availability is targeted for Q2 2011 in the US, Canada, China, India, France, Germany, Italy, Spain, UK, Russia, Brazil, Mexico, Saudi Arabia, and Australia.

Cisco Integrated Services Router (ISR)G2 Portfolio for Unified Communications 450/1500 Cisco Unified Communications Manager Express Cisco Unified Survivable Remote Site Telephony Concurrent Services and Performance 3925E 400/1350 350/1200 Phones 250/730 Phones 3945 150/250 Phones 3925 2951 100/100 Phones 50/50 Phones 2921 35/35 Phones High-Density Services 2911 Modularity with Performance Optimized for “All-in-one” Solution (NM-SM, NME, EVM, ISM, WIC/VIC) 2901 Multiple Services Transcript: The next few slides are basically reference slides. And the first one here basically shows you the scale of each platform, each ISR-G2 platform. At the low end with the 2901s, they support up to 35 phones, both in CME and SRST mode. At the high end we have the 3945 and that goes up to 350 phones. The 3945 Enhanced actually goes up to 450 phones and that's in CME mode. Now in SRST mode, all these numbers more than double. So at the high end, 3945 Enhanced goes up to 1500 phones that can register to it during WAN outage. Now associated with each of these platforms, you have a corresponding CUE module which we will go into later. And those modules are drawn below. The one on the left is the ISM module which goes up to 100 voicemail boxes. And the other one, the SM-SRE on the right, that actually scales up to 500 mailboxes. Extended Modular Connectivity (EVM, ISM, SM, WIC/VIC) Cisco Unity Express Low Density Services Local Auto Attendant and Voice Mail System with 12-500 Mailboxes, 4-32 Sessions, 600 Hours of Storage Small Office Small Branch Enterprise Branch Store 15

Cisco Unified IP Phone Portfolio 8900 Series 9900 Series Advanced Collaborative Media Endpoints Rich interactions with HQ video & voice, large color displays Desktop consolidation and widest bus. apps with VDI, MIDlets, XML Maximum flexibility with USB, Bluetooth, Wi-Fi & Gigabit Ethernet Energy-friendly for cost savings Advanced Professional Media Endpoints Desktop consolidation and bus. apps with XML, MIDlets and VDI Connectivity options with USB, Bluetooth and Gigabit Ethernet 6900 Series Business Voice Endpoints Traditional telephony-like user experience Rich interactions with HQ video communications Desktop consolidation and wide array of business apps with VDI Advanced Business Endpoints Full portfolio of desktop, conference and wireless endpoints Rich interactions with HQ voice and video, large graphical displays 7900 Series The IP Phone 9900 Series is a new portfolio of advanced collaborative media endpoints which deliver cutting edge, high-powered collaborative capabilities at the desktop including support for interactive video directly from the endpoints themselves, High-definition voice, Bluetooth, USB connectivity for greater flexibility and convenience, support for a wide array of business applications from your virtual desktop, residing in the cloud, with the VXC 2100 endpoint for VDI. The IP Phone 8900 Series is a portfolio of advanced professional media endpoints, which takes advantage of the similar ergonomics and include support for HQ video and voice, USB connectivity and a wide array of business apps that are accessible from your virtual desktop, via the cloud, supported by the 8900 Series as a virtual desktop zero client. (presenter note: only the 8961 supports the VXC 2100 – 8941 and 8945 endpoints DO NOT support the VXC 2200 endpoint at this time). The IP Phone 7900 Series of advanced business endpoints continues to be enhanced with new introductions for mobility (the recent 7925G-EX now available and in April 2011, the 7926G) and now support for desktop virtualization (selected models). The market-leading IP Phone 7900 Series continues to offer you a range of solutions, from the lobby to the executive office and everything in-between and supports, on selected models, capabilities such as High-definition voice, Gigabit Ethernet and color displays along with support for a wide array of business apps from a virtual desktop zero client with the VXC 2200 endpoint. Video communications are supported on selected models with the Cisco Unified Video Advantage (CUVA) application. The IP Phone 6900 Series, a portfolio of business voice endpoints are an ideal solution for customers who are seeking cost-effective access to Cisco Unified Communications solutions to further collaboration within their organization. The IP Phone 6900 Series, with support for single-call-per-line appearance, is ideal for customers interested in a traditional telephony-line user experience. Video communications are supported through the Cisco Unified Video Advantage application and a wide array of business apps are accessible from the cloud with a virtual desktop zero client (VXC 2200 endpoint) on selected models. The IP Phone 3900 Series is an entry level portfolio of endpoints that provides very affordable basic voice communications. It is ideally suited to replace traditional Time Division Multiplexed (TDM) phones such as analog and digital phones with a solution that integrates into the customer’s IP network (thus, a network recognized device) with features from Business Edition 3000 all the way to Unified Communications Manager. 3900 Series Basic Voice Communications Endpoints Affordable, high-quality audio communications Added convenience with integrated speakerphone Reduced infrastructure with integrated 10/100 switch ports Energy-friendly for cost savings

Dual-Mode Phones and Clients SCCP client registers via 802.11 b/g WLAN to Unified CM as Nokia S60 (supported with Unified CM 4.3 and later but some features not available with all versions of Unified CM) Nokia E72 Handset support: Nokia S60 3.2 handsets (Nokia E52, E55, E72, and E75) [S60 3rd Edition, Feature Pack 2] Nokia S60 3.1 handsets (Nokia E51, E61i, E63, E66, E71, and E90). Not all advanced features supported. [S60 3rd Edition, Feature Pack 1] Nokia E61i Automatic* (and manual) handoff: Hand-in (Cellular to WLAN) Hand-out (WLAN to cellular) Nokia E66 Nokia E75 See Appendix slides for Enterprise Feature Access 2-Stage Dialing Automation Additional features and services: Supplementary services (hold, resume, transfer, conference, park, etc.) Unified CM Directory access Unified CM XML-based IP phone services access Enterprise voicemail indication Automated 2-stage dialing using Cisco Unified Mobility Enterprise Feature Access* Nokia E71 * Supported only with NCC 2.1 and 3.2 versions of handsets

Product Overview What is “Cisco IP Communicator?” Turns your PC into an IP phone Allows you to take your office phone extension with you on the road Allows teleworkers to access the same phone services as working on campus Provides feature parity with Cisco’s advanced IP phone capabilities Basically, the Cisco IP Communicator is a 7970 under glass implementation. Cisco IP Communicator is a desktop application that turns your computer into a full-featured Cisco IP Phone, allowing you to place, receive, and otherwise handle calls. If you install Cisco IP Communicator on a laptop or portable computer, you can use Cisco IP Communicator (and all of your phone services and settings) from any location where you can connect to the corporate network. For example, if you are on a business trip you can use Cisco IP Communicator to receive calls and check voice messages while online. Or, if you are working from home, co-workers can reach you by dialing your work number. Not only you can take your office extension with you, you also have access to the same familiar phone features and services as with your full-featured Cisco IP Phone at your desk.

Cisco Unified Workspace Licensing Defined Functionality Included in the Cisco Unified Workspace Licensing Video Conferencing Cisco Unified MeetingPlace Express (25 Cisco UWL=1 Port) Web Conferencing Cisco Unified MeetingPlace/MeetingPlace Express Port (25 Cisco UWL=1 Port) Audio Conferencing Contact Center Unified Contact Center Express (25 Cisco UWL = 1 Std Agent) Mobile Phone Client Cisco Unified Mobile Communicator Client Presence Cisco Unified Presence Profile Mobility (with Sim Ring services) Cisco Unified Mobility Profile Soft Client Cisco Unified Personal Communicator or Cisco Unified IP Communicator with Cisco Unified Video Advantage Messaging Cisco Unity or Cisco Unity Connection Phone/Call Control License for One or Unlimited Cisco IP Phones per User All software—Client and Server—is included The customer receives a special folder containing all PAKs and media Servers, phones, and video cameras are purchased separately IPC Unity Connection One One One Unlimited Business Edition Entry Edition Standard Edition Professional Edition UWL= Unified Workspace Licensing 19

“3 & 3 Upgrade” Offer What: Upgrade to Unified Communications Manger 7.1 (5) or UC 8.x using a new bundled package offer of $3/user* for license, and 3 year Unified Communications Software Subscription** (UCSS) at standard pricing “3 & 3 Upgrade” offer is available for these select Cisco Unified Communications 8.x products: - Cisco Unified Communications Manager and Business Edition - Cisco Unity Connection and Cisco Unity to Cisco Unity Connection 8.x, which includes high availability at no additional cost (“3 & 3 Upgrade” offer does not apply to Cisco Unity 8.0) - Cisco Unified Presence - Cisco Emergency Responder Cisco Unified Communications Manager 7.1 (5) is now available for 3 & 3 Upgrade offer! When: Available as Unified Communications Manager 7.1 (5) and UC 8.x products ship Offer ends when each individual 7.1 (5) or 8.x product above reaches End of Sale *Exception: $6 per user for Cisco Unified Communications Manager Business Edition migration pricing where user licensing includes Unity Connection ** Cisco Unified Communications Essential Operate Service (ESW) is required with UCSS 20

Transcript: And I think that would be it. MODERATOR: And if you have any additional questions right now while I launch the poll. Chris or Laura, if you would like to field them. I see that we have one coming up in the Q&A window. CHRIS: So Laura, two questions for you that I saw. One is SSO support, you know, give a little more detail. Is that leveraging open AM like CallManager? LAURA SMITH: Yes, it would be leveraging the exact same deployment as CallManager. CHRIS: And next is on the new Web inbox tool, does that have the config engine or requirements similar to CPCA or is that just two totally different interfaces? LAURA SMITH: So the latter is actually right. So CPCA, kind of a misnomer, is really -- it's an entry to two applications: a voicemail inbox, Web inbox, and preferences -- voicemail preferences. What we have done is rewrite the voicemail inbox and then in a subsequent release we will rewrite and deploy the preferences. So when you would go to CPCA with 8.5 and you go to inbox, so you would see the same preferences, when you go to inbox you would see the new Web inbox. Additionally you could then take that inbox and embed it into an existing portal. So really what you should be doing is phase out the old legacy Web interface and look for a new, but we didn't have capacity to overhaul the entire thing, and wanted to get the new Web inbox out to customers sooner rather than later. CHRIS: Hey Laura, this is Chris. Could you comment and give a little more color around Unity and maintenance mode and the roadmap going out further for that? In particular, there's a question asked about the end-of-life/end of service of Unity. LAURA SMITH: So at this time Unity 5, the end of sale announcement went out this summer and it goes end of sale in December. Beyond that, at this juncture, do not have a roadmap that I can comment to for the end of sale of Unity 7 and 8. So those are still shipping products. They have not been end of sale'd. Our development philosophy around Unity is really focused around those things that require interops. So for example, when Exchange 2010 came out, we have rolled out support via engineering specials for Exchange 2010. So with Unity being in maintenance mode, what that really means is we're supporting field calls saying that a customer found defects, if they come in. And if there are significant things that -- environmental things that happen. For example, an Exchange service pack or something significant to AD or SQL that requires us to retrofit our software to work with it. That development work will happen in the form of an engineering specialist. So there is no roadmap for Unity at this juncture. It is officially maintenance bound. And that's the best I can tell you at this point. MODERATOR: Okay, do we have any other questions for Laura? If you would use the Raise the Hand icon or put your question in the Q&A panel. And while we're waiting for the last couple of questions to come in, Shane I will go ahead and unmute your line for you to ask your question. And there you go Shane. AUDIENCE QUESTION: Hi Laura, how are you doing? LAURA SMITH: Good, how are you doing? AUDIENCE QUESTION: The question I have is around security. When you said, single sign-on capabilities, I had a customer kind of correct me around single sign-on -- called it single authentication. So how is a single sign-on going to work? So if I log onto my laptop, is it going to use that log-in session, or is it just simply that I get to leverage the same user name and password? LAURA SMITH: So the idea around single sign-on and similar is, it's a ticket transferring system, I believe, and it would be true single sign-on. Today Unity Connection supports single authentication, so you could enable the Web inbox, for example, to authentication back against Exchange, so you can use the same user name/password. The same with the gmail for Outlook, but your customer is correct. We do not support single sign-on today. CallManager is coming out with single sign-on using open -- and someone just said it and now it's out of my head. CHRIS: Open AM. LAURA SMITH: Thank you, Open AM. We will be leveraging that same thing. And so for Web experiences that will be very easy for us to salvage a true SSO. We're evaluating how that would fall into an Outlook type of client. But the direction is providing a true SSO solution. MODERATOR: Great, thank you Laura. Chris, do you see any other questions that are in the panel that perhaps we need to answer right now? LAURA SMITH: I see David Lee's question which is a lot concerned around Exchange 2007 and 2010 High Availability deployment topologies. The reality is exactly. One thing that you can emphasize is that, again, we've taken all the goodness out of -- especially the hardening that was done with high available. But the goodness of Unity Connection 8, the scale, the networking, the resiliency, the redundancy, security, and we've layered single inbox on top of that. So you're still going to be able to have high availability cluster servicing up single inbox. And you can still separate that cluster with the same bandwidth requirements. It'll know when it is a synchronized message or not. So you will have the ability to support all of that kind of robust high availability configuration with 8.5 that you can do with 8.0 today. So really, I think we've made Unified Messaging that much better with what we're proposing because we have a much better high availability solution with Unity Connection. CHRIS: Laura, one other question, or direction you can take this is, a lot of the niche competitors are looking at doing more of the consumer orientated features of hey, I think I saw a feature for reverse caller ID lookup in some of our clients and some of those things. From a messaging point of view where we can have per subscriber or do more customization of greetings and those kind of things, are you looking at -- or what's the roadmap along those lines? LAURA SMITH: Well, we're evaluating -- there's definitely some flexibility in things we need to provide beyond what we provide today around greetings, and we're evaluating that. Will not happen in the 9.0 timeframe, but we're aware that -- how do we make this easy for users and really focusing on usability, and that could be greetings. It could be just as simple as change my greeting based on my availability, right? Not just call handlers, but greetings. So we're evaluating what some of those simple things that we could do that would actually make it more usable and more appealing. Really when you look at 8.6 and 9.0, what I would characterize 9.0 is about kind of completing the U story with some things around scale and the rich notifications, and really hitting scale. I think once you get those pieces out in place with the concept of video broadcast messaging, now what you're really focused on is some of those compelling low-hanging fruit that are benefits for end users. But that's where our thinking is right now. So one thing I'll say is that this team is very keen to hear what the field thinks and get feedback on what we're proposing to see if we need to alter our considerations. I would say 8.6 is pretty locked and loaded, but 9.0 sounds a little bit where we're going in terms of what we're putting in place. MODERATOR: Great Laura. Do we have any other questions for Laura? All right, well that concludes today's product update session. Again, thank you so much to Laura Smith as well as our panelist Chris Barlow, and our session owners Mike and Dennis. So thank you so much. That concludes today's session.