Company Confidential © 2010 Nokia Nokia_6700slide_Usability_for_Contact_Centers / / Version 1.0 / Upknowledge1 Nokia 6700 slide Usability Presentation for Contact Centers

Company Confidential © 2010 Nokia Nokia_6700slide_Usability_for_Contact_Centers / / Version 1.0 / Upknowledge2 Update history Version 1.0, , Upknowledge

Company Confidential © 2010 Nokia Nokia_6700slide_Usability_for_Contact_Centers / / Version 1.0 / Upknowledge3 Objectives After successfully completing this learning solution, you can: Describe the Nokia 6700 slide product concept List the Nokia 6700 slide main features List the key benefits of Nokia 6700 slide features Use key features of the Nokia 6700 slide

Company Confidential © 2010 Nokia Nokia_6700slide_Usability_for_Contact_Centers / / Version 1.0 / Upknowledge4 Prerequisites Basic knowledge of the S platform

Company Confidential © 2010 Nokia Nokia_6700slide_Usability_for_Contact_Centers / / Version 1.0 / Upknowledge5 Contents Product concept Product data Software Support questions and answers

Company Confidential © 2010 Nokia Nokia_6700slide_Usability_for_Contact_Centers / / Version 1.0 / Upknowledge6 Product concept

Company Confidential © 2010 Nokia Nokia_6700slide_Usability_for_Contact_Centers / / Version 1.0 / Upknowledge7 Target group is young life builders Affordable and sold in high volumes High-resolution 5Mpix camera makes every shot count Easy and fast upload to OVI share Upload photos straight from camera menu to your default album in OVI Fast connection on HSDPA/ HSUPA Marketing key messages 5 Mpix camera

Company Confidential © 2010 Nokia Nokia_6700slide_Usability_for_Contact_Centers / / Version 1.0 / Upknowledge8 Nokia 6700 slide product concept Slide form factor Large 2.2” 320x240 pixel color display Operating bands RM-576 WCDMA 900/1900/2100 GSM 850/900/1800/1900 RM-577 WCDMA 850/1900/2100 GSM 850/900/1800/1900 GPRS for content download and 2.5mm AV connector FM radio 5Mpix main camera Web/ server Headphones/ headset FM radio GPRS Internet

Company Confidential © 2010 Nokia Nokia_6700slide_Usability_for_Contact_Centers / / Version 1.0 / Upknowledge9 Mechanical concept 1/2 Front Left Right Capture key Light sensor Secondary camera End key Call key Right selection key Left selection key Alphanumeric keypad Navi™ key Home keyClear key

Company Confidential © 2010 Nokia Nokia_6700slide_Usability_for_Contact_Centers / / Version 1.0 / Upknowledge10 Mechanical concept 2/2 Back Speaker Microphone Bottom Top Nokia AV connector Camera lens Camer a Flash MicroUSB Charger connector Strap holder

Company Confidential © 2010 Nokia Nokia_6700slide_Usability_for_Contact_Centers / / Version 1.0 / Upknowledge11 Product data

Company Confidential © 2010 Nokia Nokia_6700slide_Usability_for_Contact_Centers / / Version 1.0 / Upknowledge12 Nokia 6700 slide versions Two versions based on supported cellular band RM-576 WCDMA 900/1900/2100 (VIII, II, I) GSM 850/900/1800/1900 RM-577 WCDMA 850, 1900, 2100 (V, II, I) GSM 850/900/1800/1900

Company Confidential © 2010 Nokia Nokia_6700slide_Usability_for_Contact_Centers / / Version 1.0 / Upknowledge13 Dimensions Length: 95.2 mm Width: 46.1 mm Thickness: 15.9 mm Weight 110 g (including battery) Available colors Pink Purple Petrol Blue Red Lime Raw Aluminium Specifications – appearance

Company Confidential © 2010 Nokia Nokia_6700slide_Usability_for_Contact_Centers / / Version 1.0 / Upknowledge14 Comparison to other products N86 8MP6700 slide6500 slide Weight149 g110 g123 g Size103.4 x 51.4 x 18.5 mm95.2 x 46.1 x 15.9 mm96.5 x 46.5 x 16.4 mm Display320 x 240 pixels 16 M colors 320x240 pixels 16M colors 240 x 320 pixels 16.7 M colors Camera8 MPix5 Mpix3.2 Mpix Software platformS60 3rd edition Series 40 3rd edition FM radioYes People centric home screenNoYesNo AccelerometerYes No

Company Confidential © 2010 Nokia Nokia_6700slide_Usability_for_Contact_Centers / / Version 1.0 / Upknowledge15 Product specifications – overview Software platform Symbian OS 9.3; S60 3rd Edition, Feature Pack 2 (3.2.3) Memory 60 MB internal memory 2 GB MicroSD memory card in sales package Support for up to 16 GB MicroSD (with hot swap) Display 2.2’’ QVGA (320x240 pixels), 16 million color TFT Dimensions 95.2 x 46.1 x 15.9 mm (length/width/thickness) Weight 110 g Numeric keypad Backlighting and Ambient Light Sensor

Company Confidential © 2010 Nokia Nokia_6700slide_Usability_for_Contact_Centers / / Version 1.0 / Upknowledge16 Product specifications – connectivity Cellular connectivity GSM/EDGE 850/900/1800/1900 MHz WCDMA 900/1900/2100 MHz (RM-576) WCDMA 850/1900/2100 MHz (RM-577) HSDPA up to 10.2 Mbit/s, cat 9 HSUPA up to 2 Mbit/s, cat 5 Other connectivity Bluetooth 2.0 EDR Micro-USB 2.0 (high speed), data and charging Nokia charger connector

Company Confidential © 2010 Nokia Nokia_6700slide_Usability_for_Contact_Centers / / Version 1.0 / Upknowledge17 Product specifications – media Main camera For high quality still imaging 5 megapixels (2592 x 1944) 3x digital zoom Focal length 5.2 mm, f/2.8 Video resolution VGA 640 x fps QVGA 320 x 15 fps QCIF 176 x 15 fps Secondary camera For video conferencing and still imaging 320x240 pixels (VGA) 2x digital zoom Focal length 30mm, f/2.8 Resolution Still: 320x240 (QVGA) Video 176x144 15fps Other media-related features 2.5 mm Nokia AV connector FM radio MHz

Company Confidential © 2010 Nokia Nokia_6700slide_Usability_for_Contact_Centers / / Version 1.0 / Upknowledge18 Product specifications – media formats Video Creating: MPEG4, H.263 Handling: MPEG4, H264 AVC, H.263, Real Video, WMV Image Creating/editing: JPEG/EXIF Handling: JPEG/Exif, JPEG2000, TIFF, WMF, GIF, BMP, WBMP, UPF, PNG, MBM, OTA Audio Creating: AMR, WAV, MP4 Handling: MIDI, AMR-WB, AMR-NB, AAC, eAAC, eAAC+, WAV, WMA, MP3, RealAudio Voice, RealAudio 7 and 8, AU, WVE Ringtones: MIDI, AMR-WB, AMR-NB, AAC, eAAC, eAAC+, WAV, WMA, MP3, RealAudio Voice, RealAudio 7 and 8, AU, WVE

Company Confidential © 2010 Nokia Nokia_6700slide_Usability_for_Contact_Centers / / Version 1.0 / Upknowledge19 Sales package contents BL-4C AC-8 WH-101 MU-37 CA-101D User guide

Company Confidential © 2010 Nokia Nokia_6700slide_Usability_for_Contact_Centers / / Version 1.0 / Upknowledge20 Software

Company Confidential © 2010 Nokia Nokia_6700slide_Usability_for_Contact_Centers / / Version 1.0 / Upknowledge21 Software applications S60 Web browser Freestyle client Personal information Management (PIM) Calendar and Contacts To-do List Active Notes Recorder Calculator Clock Converter PC Suite, Ovi Suite Share on Ovi Files on Ovi Contacts on Ovi Facebook (launcher) Flickr Hi5 (launcher) MySpace (launcher) Twitter (launcher) VOX YouTube (launcher)

Company Confidential © 2010 Nokia Nokia_6700slide_Usability_for_Contact_Centers / / Version 1.0 / Upknowledge22 Press the camera key to half way to autofocus Red frame, not focused Green frame, camera is focused Press the camera key down to capture the image Camera autofocus

Company Confidential Orientation sensor Turn the phone over to Snooze alarms Mute calls © 2010 Nokia Nokia_6700slide_Usability_for_Contact_Centers / / Version 1.0 / Upknowledge23 Up Down

Company Confidential © 2010 Nokia Nokia_6700slide_Usability_for_Contact_Centers / / Version 1.0 / Upknowledge24 Display autorotation Display rotation is active when accelerometer sensor is activated (default on) E.g. web page can be viewed in landscape or portrait orientation This enhances the viewing of the original layout of the page and also helps make navigation easier on many pages

Company Confidential © 2010 Nokia Nokia_6700slide_Usability_for_Contact_Centers / / Version 1.0 / Upknowledge25 Slide handling settings Customize slide functions Slide the phone open to Answer to incoming call Return call to not answered calls Close the slide to End active call Continue active call Set the keyguard activation parameters On if closing slide Always ask Off if closing slide

Company Confidential © 2010 Nokia Nokia_6700slide_Usability_for_Contact_Centers / / Version 1.0 / Upknowledge26 Backlighting and Ambient Light Sensor Backlighting light sensor Separate display and keymat backlighting Ambient light sensor Optimize display brightness and power consumption Ambient Light Sensor

Company Confidential © 2010 Nokia Nokia_6700slide_Usability_for_Contact_Centers / / Version 1.0 / Upknowledge27 Conference call The conference call shortcut is an easy way to start a conference call from the group view By selecting the Call conference call service shortcut, the conference call is automatically created You can define the conference call number, PIN & ID for each group separately

Company Confidential © 2010 Nokia Nokia_6700slide_Usability_for_Contact_Centers / / Version 1.0 / Upknowledge28 People centric home screen Easy and quick access to the applications and contacts User can personalize all shortcuts Contacts bar Call / send SMS by selecting contact Up to 20 contacts can be defined Plug-ins Easy and quick access to the applications Default plug-ins: Calendar and Ovi Share Shortcuts Camera, Contacts on OVI, Clock, Profiles, New Message, Photos

Company Confidential © 2010 Nokia Nokia_6700slide_Usability_for_Contact_Centers / / Version 1.0 / Upknowledge29 Nokia Contacts (Freestyle Contacts) Based on the S60 Phonebook Makes communication and searching as easy and fluent as possible New and changed Contacts features include: Action menu for quick communication Predictive contact search Remote contact lookup from the company directory Conference call support in the Contacts application Extendibility with post-installable phonebook views New look and feel is designed to: Increase the overall user experience of the Contacts application Enable the adaptation of the new Contacts features

Company Confidential © 2010 Nokia Nokia_6700slide_Usability_for_Contact_Centers / / Version 1.0 / Upknowledge30 Navigation key 5-way scroll for navigation: Up, down, left, right and centre 9-way scroll support for Nokia Maps and N-Gages Dedicated Menu key for accessing the application menu and switching between applications that are running Menu key

Company Confidential © 2010 Nokia Nokia_6700slide_Usability_for_Contact_Centers / / Version 1.0 / Upknowledge31 Support questions and answers

Company Confidential © 2010 Nokia Nokia_6700slide_Usability_for_Contact_Centers / / Version 1.0 / Upknowledge32 Support questions and answers (1/3) Does the device support A-GPS? No, GPS or A-GPS are neither supported by the 6700 Slide Is the Ovi Store client application installed on the device? No, the device menu has a link to a Store page from which the user can download and install the client application Which Ovi and Nokia services can be accessed on the device? The user can access any service which is accessible through a mobile web browser on ovi.com (Maps, Files etc.) The user can access any service for which a downloadable S client application is available

Company Confidential © 2010 Nokia Nokia_6700slide_Usability_for_Contact_Centers / / Version 1.0 / Upknowledge33 Support questions and answers (2/3) What support for Ovi and Nokia services is installed on the device? The user can configure the client to access a mailbox in Mail on Ovi The user can access mailboxes with the built-in client in a push manner through Nokia Messaging The user can install the Chat application and configure it to access the Ovi IM community The user can install the Ovi Store application and use it to access Store on Ovi User can use the Share online application to share media to Share on Ovi User can purchase and download music from the Nokia Music Store through the Music store link

Company Confidential © 2010 Nokia Nokia_6700slide_Usability_for_Contact_Centers / / Version 1.0 / Upknowledge34 Support questions and answers (3/3) How can I access my Windows Live Messenger account? You can setup the Chat application to access your Windows Live account Alternatively, you can set up the Windows Live client application (Using the Set up Chat & Internet telephony wizard) Is the Ovi Contacts application installed on the device? No, the Ovi Contacts application for S devices can be downloaded and installed contacts.ovi.com/dist/app) How do I restart the Chat application I set up with the wizard? The Chat application is installed in Menu > Applications