 On demand access to client files.  Remote Supervision  Encouraging uniform maintenance and review  Makes consulting on issues easy  Meaningful comparisons.

Slides:

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Presentation transcript:

 On demand access to client files.  Remote Supervision  Encouraging uniform maintenance and review  Makes consulting on issues easy  Meaningful comparisons to other advocates, and to best practices and standards  Helps to analyze client demographics, staff efficiency, emerging trends for clients and for staff, outcomes for clients and compliance with regulations and funders

 Is it policy?  Used by all supervisors?  Used regularly and consistently?  Are supervisors trained in all the bells & whistles?  What works, what doesn’t?  The MIE Guide is a tool to help you assess your strengths and challenges in using your CMS for supervision.

 The Process  An Overview: ◦ Overall Use in Supervision ◦ Use in Intake ◦ Use in Ongoing Cases ◦ Use in Case Closures ◦ Use in Staff Development and Evaluation  Ratings and action plan sections with examples throughout.

Supervisor Case Management System High Quality Supervision

Dorene Doitall

Barry Briefservice

Ronald Repeater

Gloria Goodintentions

Glenn Fightingtheman

Hilda Humble

Overview:  Increase objectivity in annual evaluations Process:  Every quarter, when logging into Kemps, each staff member gets a slide show of 6 reports.  Following staff review, each supervisor gets a slide show of employee graphs. Data:  Already existing in the case management system, now available to staff and supervisors in an easy to digest way. Goal:  To enhance professional development  To assure best practices are followed  To improve client service

 Based on time records (finalized reports)  Cases appear when closed, giving another incentive to close them timely.  Limitations of any system: there are many variables among staff, and to each case.

 Closed A-C + Average Time Next

 Closed D-L + Average Time Back Next

 NextBack

 Time to Clients & Projects NextBack

 Quantitative vs. Qualitative  Helps “flag” possible follow-up  New system, staff are working with supervisors to develop goals based on the reports that we will track over the coming year.  Next: Hot Line and Phone System Data