Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission _ 1 Smart Services Acceleration Plan Lindsey Taylor June 4, 2014

Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission _ 2 Our Smart Services Discussion Overview of Services Partner Value Proposition What’s the Difference?

Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission _ 3 Smart Services Smart Care Pre-Mix Smart Net Total Care Ready-to-Eat It’s All About Choice and Differentiation

Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission _ 4 Smart Net Total Care Service Overview

Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission _ 5 Increase Efficiency Improve Risk Management Smart Net Total Care Device Diagnostics Alerts (+PSIRTs) Installed Base and Contract Management Smart Capabilities Technical Assistance (TAC) Online Technical Resources Software Updates Advance Hardware Replacement Foundational Technical Services Capabilities (SMARTnet)

Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission _ 6 Smart Net Total Care Installed Base Contract Management Accurately validate customer’s Cisco installed base Ongoing collection of Cisco installed base information Correlation and validation against Cisco intellectual capital Detailed Inventory reports and analysis via intuitive web portal Visibility that critical Cisco products are covered with proper service contract Identify those Cisco products that are not covered by a service contract Summary reports Delta reports for changes between two collections Contract dates, EoX Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.

120309_ 7 Validate your Cisco installed base Identify products without service coverage, with support about to expire, or past LDoS Smart Net Total Care Installed Base Contract Management Detailed inventory and reports via an intuitive web portal Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.

120309_ 8 Smart Net Total Care Installed Base Contract Management Know what changed in your network Deleted devices 86 devices added Easily drill down to see details of added device See changes between July 1 and November 1 Card Added Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.

120309_ 9 Alert Management Alerts and notifications are correlated against customer’s Cisco installed base Product Security Incident Response Team (PSIRT) Software Alerts Hardware Alerts Intellishield Alerts Field Notice Alerts Alerts are posted and saved in the portal Customer sees only those alerts that apply to their Cisco products

Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission _ 10 Product Security Incident Response Team (PSIRT) Software alerts Hardware alerts Field notice alerts Product Security Incident Response Team (PSIRT) Software alerts Hardware alerts Field notice alerts Smart Net Total Care Proactive Alert Management Alerts are correlated against your Cisco installed base A complete view of product alerts specific to installed base Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.

120309_ 11 Shows all devices affected by specific alert Easily drill down to find all details of an alert Smart Net Total Care Proactive Alert Management Alerts are correlated against your Cisco installed base Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.

120309_ 12 The NLS1 Service Contract NLS1 service contract provides the following: Right to use the Cisco-owned software collector appliance: – – Alternative to purchasing the hardware collector appliance – – Install onto customer’s own hardware and VMware platform (program currently evaluating additional options) SNTC Portal Access Standard Deployment Service Standard Support (Day 2) service Software updates to the software collector at Cisco’s discretion Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.

120309_ 13 SKU NameIB SizeList Price CON-NLS1-0T5M<$6 M$12,000 CON-NLS1-6T15M$6-15 M$13,250 CON-NLS1-16T35M$16-35 M$18,500 CON-NLS1-36T65M$36-65 M$26,000 CON-NLS1-66T95M$66-95 M$34,000 CON-NLS1-96T120M$ M$39,000 CON-NLS1-121T145M$ M$45,000 CON-NLS1-146T170M$ M$49,000 CON-NLS1-171T195M$ M$53,000 CON-NLS1-196T220M$ M$56,000 CON-NLS1-221T250M$ M$61,000 CON-NLS1-251T300M$ M$68,000 The installed base is the total value, in US dollars, of the list price of Cisco devices in use by the customer. List Price above in $US, use local pricing outside US. SNTC NLS1 SKUs Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.

120309_ 14 Cisco Smart Net Total Care Acceleration Promotion QUESTIONS? Please contact Lindsey Taylor at SAVE For a Limited Time Only! up to 2-TIER PARTNERS CAN Must purchase through Distribution Partners to negotiate discount with their Distributor Discount Applies to Smart Net Total Care SKU CON-NLS1-0T5M Promotion Runs from June 1, 2014 thru October 31, 2014 US Canada Latin America only VIEW US DISTI PROMOTION CODE FOR DETAILS PP-Smar

Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission _ 15 Enterprise Device Level SNTC SKUs Svc. LevelDescription NSNTSNTC 8X5XNBD NCAPSNTC 24X7X4OS NC4SSNTC 8X5X40S NCSSNTC 8X5XNBD OS NLASSNTC SAS NLAUSNTC SASU NS2PSNTC 24X7X2 NCSPSNTC 24X7X2OS NSTESNTC 8X5X4 NSTPSNTC 24X7X4 NSUASNTC IPS SIG ONLY Svc. LevelDescription NSU1SNTC IPS SVC 8X5X NBD NSU2SNTC IPS SVC 8X5X4 NSU3SNTC IPS AR 24X 7X4 NSU4SNTC IPS AR 24X7X2 NSUWSNTC IPS SIG AND SW NUO1SNTC IPS SVC 8X5XNBCOS NUO2SNTC IPS SVC 8X5X4OS NUO3SNTC IPS SVC 24X7X4OS NUO4SNTC IPS SVC 24X7X2OS NLSWSNTC ESW NUD5SNTC UCSDR 8X5XNBDOS Svc. LevelDescription NUD7SNTC UCSDR 24X7X4OS NE4NSNTC ESS24X7X4 NE4T SNTC ESSCOMB 24X7X4OS NEDNSNTC ESS 8X5XNBD NEDOSNTC ESS 8X5XNBDOS NEENSNTC ESS 8X5X4 NEEOSNTC ESS 8X5X4OS NEMU SNTC ESSSW SUPP UPGR NTPBSNTC TP BASE

Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission _ 16 Smart Net Total Care Your Path, Your Choice Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.

120309_ 17 Customer Sample #1 381 UNCOVERED34 PAST LDOS Immediate Partner Opportunity Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.

120309_ 18 Smart Care Service Overview

Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission _ 19 1 st Line Support Provided by Partner Smart Care Service Cisco IOS Updates, Upgrades, and Software Updates NBD Hardware Replacement with Optional 4-Hour Coverage 24/7 Partner Access to Technical Assistance Center Cisco.com and Smart Care Portal/Tools Access “Four Pillars” Capabilities Single Contract Management Security and Core Assessments and Repair Product Alerts and Notifications Smart Capabilities Voice Assessments and Quality Monitoring Services Network Wide Maintenance Coverage Remote Network Monitoring

Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission _ 20 How It Works Network Discovery Assessment Repair Cisco Smart Care Virtual or Hardware Network Collector

Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission _ 21 Smart Care Features Smart Care Control Panel: Central repository for monitoring customers’ networks and performing tasks with a variety of dashboards Installed Base Management: Periodic validation of your customers’ Cisco® devices’ service levels against Cisco intellectual capital Proactive Notifications: PSIRTs are correlated with IntelliShield alerts to provide security vulnerability information; EOX alerts for devices are also issued Assess and Repair: Proactive, periodic assessments to identify and fix issues Assess and Prepare: Assessment to check a network’s readiness to support new technologies Disaster Recovery Services: Backs up a customer’s routing, switching, and security devices’ configuration offsite IPS Services: Helps ensure customer IPS devices have up-to-date signature files to protect against attacks Reports: Monthly business reports and weekly network exception reports for customers

Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission _ 22 Smart Care Benefits Cisco ® Smart Care Service Partner-led offer Can enable you to create your own branded managed service solution Quickly take it to market by combining Cisco intellectual capital with advanced “smart” capabilities PARTNER BENEFITS Strategic advantage with increased visibility into customers’ networks and revenue opportunities Long-term profitability with a service-led model that can promote recurring revenues Competitive differentiation with full-featured managed service offering Enhanced business growth with platform upon which customized services can be added CUSTOMER BENEFITS Comprehensive care for all covered devices Dual expertise of Cisco and certified partner Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.

120309_ 23 Smart Care Rebate Model Rebate Dependencies Partners have to qualify for the Portal Usage Rebate before they can qualify for the Active Collector Rebate Portal Usage 5% Active Collector 10% TWO SMART REBATES Stackable Rebates Smart Rebates are in addition to the P4P / CSPP Sales Performance Rebates

Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission _ 24 Smart Net Total CareSmart Care Does it fit your delivery model? Customer support provided by TAC Cisco delivers 100% Customer consumed and Leverages more of the Cisco Support structure. Partner required to take level 0 and 1 cases only, then can escalate customer to TAC Must have engineers that can implement collector Does it fit into your portfolio? Complimentary to SMARTnet contracts Weekly updated contract and IB visibility portal Designed for partner branded support offerings Integrate into MS practice or start new MS practice Enables near time network analysis Does it fit your customer? Designed for organizations with complex networks of any size Global locations and unlimited # devices supported Commercial and SLED accounts – 1,000 devices with hardware appliance, larger networks supported with the virtual appliance Is it available to you? Generally available everywhere SMARTnet is Do you qualify? No specific certifications/levels required Partner must have at least Select Certification and passed the Cisco Smart Care Service exam What’s the Difference? Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.

120309_ 25 Why Would You Want Either? Differentiation Fully customizable Avoid price competition Average 30%-40% margin Start / Enhance partner MS practice Resold Partner has no risk Enhanced customer experience Same margins as SMARTnet ACCOUNT CONTROL Smart CareSmart Net Total Care

Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission _ 26 Cisco Smart Services BDM Team 1T / DVARs Jeff McEachern T Jennifer Leong T / DVARs Scott Schell T Chad Moroni T / DVARs Gary Blandino Dist’n / 2T Lindsey Taylor T / DVARs Mark Stallings T Kerry Holland Sr. Manager Kelli Kirwin

Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission _ 27 Thank You