Panasonic IP-PBX : KX-TDE / NCP Sales Training Course Panasonic IP-PBX : KX-TDE / NCP

Contents Chapter 1 Why IP? Chapter 2 Why Unified Communication? - Enjoy IP Solutions! Chapter 2 Why Unified Communication? - Why Unified Communication? - Enjoy Unified Communication Solutions! Chapter 3 Panasonic IP-PBX Advantages - Reliability - Flexible Integration - Cost Effectiveness - Easy Administration - Mobility Chapter 4 System highlights - KX-NCP Series - KX-TDE Series - Communication Assistant - VPS (Voice Processing System)

Chapter 1 Why IP?

Why IP ? Technology enables new applications. What’s Driving Interest in IP? Technology enables new applications. Improves business effectiveness and productivity. Provides your customer greater flexibility.

Why IP ? Communication based on untidy network is What’s Driving Interest in IP? Communication based on untidy network is time- and cost-consuming. Data, voice, and other information on a collision path Next step for traditional PBX world 5

Why IP? Need to Invest in advanced applications Customer’s Concern Need to Invest in advanced applications Need to support legacy applications How to bridge these diverse requests 6

Enjoy IP Solutions ! Panasonic offers flexible lineup for customer’s requests. Pure IP-PBX KX-TDE Series IP Communication Platform KX-NCP Series - Provides advanced PBX features and application software - Expandability (IP, Future, capacity and optional devices) - Built-in application server - Abundant traditional terminals, trunks and optional devices - Provides standard PBX features and application software - Built-in IP-trunk / IP-extension interface - Built-in application sever - Fits into a standard 19-inch rack - Traditional terminals and trunks 7

Networking for a consolidated communication system Enjoy IP Solutions ! Multi-site IP Networking - Overview Networking for a consolidated communication system One-Look Networking * Serverless network configuration by NCP/TDE (up to 8 systems) * Even with multiple branch offices, each extension on the IP Network can have unique extension number.

Enjoy IP Solutions ! Multi-site IP Networking - Configuration Example A Flexible and low cost Internal Telephone Network can be established using IP. Home Office Ext. 101 Sales Office TDE200 Makes an intercom call to Ext.205 at another branch. Development NCP500 Corporate Office TDE600 Sales Office TDE100 Ext. 205 Receives the internal call from Ext.101 at another branch. Regional Office NCP1000 Regional Office NCP500 Sales Office NCP500 Calls over network can be handled as if every user were within the same communication platform. IP Network PSTN

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Why Unified Communication? Chapter 2 Why Unified Communication?

What is UC (Unified Communication)? Solutions that integrate disparate communication tools UNIFIED COMMUNICATION Voice (Media) Fixed/Mobile Data Fixed/Mobile Business Communications Advanced Applications

Improves Customer Service Decentralised and Distributed Organisations Why UC (Unified Communication)? Heightens productivity Improves Customer Service Access from Remote Office UNIFIED COMMUNICATION Decentralised and Distributed Organisations Access from Mobile Terminals

Enjoy Unified Communication Solutions ! Main Elements of UC VoIP Presence Networking Voice-mail Call Cost Control Conferencing Interaction with PBX Features Unified Messaging

Enjoy Unified Communication Solutions ! Panasonic’s Unified Communication System. Unified Communication Applications Voice Messaging Voice Processing System KX-TVM Series Communication Assistant (CA) Voice Mail Assistant (VMA) KX-NCP KX-TDE Platform (IP-PBX) 15

Enjoy Unified Communication Solutions ! Communication Assistant (CA) Software Communication Assistant provides smooth communication solution. A strong communication tool to increase productivity by helping users with intuitive operations and easy call control. CA allows: Intuitive PC based Point-n-Click telephone operations Real-time monitor of Presence & Availability Microsoft Outlook® Integration Visual call control (incl. voice message) And more… 16

Enjoy Unified Communication Solutions ! Basic System Components of CA CA is composed of the “Server” and “Client”. PBX (KX-NCP/TDE) provides CA Server function, so Server-less configuration is available. “With CA Server” Configuration “CA Server-less” Configuration KX-NCP/KX-TDE KX-NCP/KX-TDE CA Server Built-in CA Server Function CA Client CA Client 17

e-Message (WAV Forward) Enjoy Unified Communication Solutions ! Voice Processing System (VPS) VPS Provides Voice Messaging (incl. Voice-mail) solutions. Using Panasonic Voice Processing Systems (KX-TVM50/200), you’ll enjoy useful and unique features essential for voice communication. VPS allows: Basic Voice-mail Message Notification to GSM Message Notification by e-mail (audio files attachment) Visual voice message control (Voice Mail Assistant-VMA) Centralised Voice Mail e-Message (WAV Forward) Client KX-TVM50/ TVM200 @ PC Calls Office Outside Office Message Notification Voice Mail Assistant (VMA) GSM* *Requires a contract with a provider. PC at Office Meeting Room 18

Basic Configuration Example Enjoy Unified Communication Solutions ! Example of Panasonic Unified Communications System Basic Configuration Example KX-TVM50/KX-TVM200 VPS KX-NCP VMA VMA is the software to control client’s voice messages easily. Built-in CA Server Function Client PC * A similar configuration can be constructed with KX-TDE. CA Software with IP Soft-phone CA is the software to assist smooth communication. IP-CS LAN IP-PT

Centralized Voice Mail Configuration Example Enjoy Unified Communication Solutions ! Example of Panasonic Unified Communications System Centralized Voice Mail Configuration Example VPS Centralized VPS The VPS features are available at any extensions in a network. (extensions in Corporate Office, Sales Offices, and Regional Offices) Corporate Office TDE600 Sales Office TDE200 Sales Office TDE100 Regional Office NCP500 Sales Office NCP500 Regional Office NCP1000 IP Network

Multi-site CA Networking Configuration Example - 1 Enjoy Unified Communication Solutions ! Example of Panasonic Unified Communications System Multi-site CA Networking Configuration Example - 1 CA Server CA Server CA Servers can be connected to each other, and provide network features. (* Up to 8 CA Servers can be linked.) Corporate Office TDE600 CA Server Sales Office TDE200 Sales Office TDE100 CA Server CA Server CA Server Regional Office NCP500 Sales Office NCP500 Regional Office NCP1000 IP Network

Multi-site CA Networking Configuration Example - 2 Enjoy Unified Communication Solutions ! Example of Panasonic Unified Communications System Multi-site CA Networking Configuration Example - 2 CA Server One CA Server can cover up to 4 IP-PBXs. (* CA V3.0 or later) Corporate Office TDE600 Sales Office TDE200 Sales Office NCP500 Regional Office NCP1000 IP Network

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Panasonic IP-PBX Advantages Chapter 3 Panasonic IP-PBX Advantages

Panasonic IP-PBX Advantages Panasonic IP-PBX provides following advantages for IP and Unified Communications. 1. Reliability 2. Flexible Integration 5. Mobility 4. Easy Administration 3. Cost Efficiency

Reliability In Details Data Security Customer Data is securely backed-up on secure SD memory card. High Reliability -99.9% - Powerful coordination of proprietary hardware and software. - No disk storage system. - 24/7 operation. - No need to reboot overnight. - Software perfectly adapted to hardware. - System restarts in seconds (after upgrade). Stability Network Security Response in case of alarm

Reliability In Details Secured configuration - Setup Defined by Panasonic documentation & network guidelines. - All ports were tested with respective port tests. Safety mechanisms integrated - Password check with login delay. - Process security. Server-Less Architecture - PC Application Server is unnecessary. Stability Network Security Responce in case of alarm

Reliability In Details Safety mechanisms integrated - KX-TDE/NCP automatically reports system status. - SNMP and Syslog for monitoring important system parameters. - Email function via Communicatio Assistant. - Automatic Fallback scenarios for SIP/ISDN/H.323 trunks. - Failure of one or more connections can be bypassed. Stability Network Security Response in case of alarm

Flexible Integration In Details Standard Interface Software Interfaces - 1st party standard & 3rd party TAPI via Panasonic TSP - SNMP/Syslog for network monitoring - TCP for billing - LDAP & CSTA for external applications - Outlook & CRM Integrations Communication Assistant - Just install the client software, 　　no server required - User can manage his extension by simple PC operations Software Development Kit External Hardware Interfaces CTI Integration System Interfaces Expandability

Flexible Integration In Details Software Interfaces C# SDK (Software Development Kit) by Panasonic - CTI application can be easily developed by C# language with SDK. Example of CTI Solution - Call Center / Contact Center - Hotel application - CRM Integration - Call accounting - Nurse Call Integration - And more・・・ Software Development Kit External Hardware Interfaces CTI Integration System Interfaces Expandability

Flexible Integration In Details Software Interfaces Door phone - Defined interface for common door phone and Panasonic door phones Relays / sensors - Simple and quick installation of sensors and relays for external terminals - IP Camera Integration Software Development Kit External Hardware Interfaces CTI Integration System Interfaces Expandability

Flexible Integration In Details Software Interfaces CTI applications integrate with a variety of telephones - Analogue Proprietary Phones - Digital Proprietary Phones - IP Proprietary Phones - DECT Portable Stations - Open Standards based SIP Telephones Software Development Kit External Hardware Interfaces CTI Integration System Interfaces Expandability

Flexible Integration In Details Software Interfaces CSTA / TAPI - Interfaces between the PBX and external software applications Rate and PMS interface (RS-232, LAN) - Retrieval of rate information - Connection of hotel applications via PMSI BRI / PRI , H.323/QSIG - Connection of UM servers and external applications via system trunks DECT-GAP - as interface to wireless third-party systems Software Development Kit External Hardware Interfaces Handsets on CTI Interfaces System Interfaces Expandability

Flexible Integration In Details Flexible system expansion Software Interfaces Flexible system expansion - More features with software upgrades - Increase System Capacity: - Activation Keys for virtual cards - Additional hardware cards Expand network capacity - Up to 8 NCP/TDE can be connected to one network - The network looks like one system Software Development Kit External Hardware Interfaces Handsets on CTI Interfaces System Interfaces Expandability

Cost Effectiveness In Details Return on Investment - High stability of software and hardware - Easy usability - good extendibility - Interfaces to many external systems - High system acceptance - Clearly defined and easy to install system - Equipped with interfaces that are also relevant for the future. Protection of investment, investment ages more slowly Total Cost of Ownership Productivity

Cost Effectiveness In Details Total Cost of Ownership Return on Investment Total Cost of Ownership - No CTI server requirement: - Lower costs for installation, maintenance and operation - Lower costs for hardware and power - Decrease of travel costs due to simplified phone conferences - Collective maintenance of the network - No system maintenance, as required for server systems - Lower cost by call due to IP Communications Total Cost of Ownership Productivity

Cost Effectiveness In Details Return on Investment Increased employee efficiency of given manpower - Empower smaller workforce to do more within the available resources. Mobility & Home Office - Better usage of travel times, particularly in sales. - Always connected – No loss of business Opportunity. Increase of process efficiency - Faster and better response to customer contact Improvement of customer loyalty by using desktop CRM systems (e.g. MS Outlook) Total Cost of Ownership Productivity

Easy Administration In Details Easy Installation Installation & Introduction Easy Installation - Easy to install through common tool - Common System Configuration for TDE and NCP - Install within 1 hour - No Server required for CA - Easy to add new IP-Extension - Locally (1 minute to add new terminal) - Remotely Maintenance Easy Administration Easy Operation

Easy Administration In Details Installation & Introduction Simple administration for partners - Unified programming software - Simple and structured management tool (one software for all systems) - VoIP Test tool included in admin tool - Three levels of Programming User / Admin / Installer - Telephone Label Printing Tool - Management Tool for Multiple Systems - Multi Language platform for installation Maintenance Easy Admin Changes Easy Operation

Easy Administration In Details Installation & Introduction Simple administration for the IT managers - System Administration by IT Manager - Easy Extension control - Call charge monitor - Lock/Unlock other extension - Set Time Service mode - Intuitive operation with CA - Set Call Forwarding - Set DND - Local and remote access to the PBX Maintenance Easy Administraton Easy Operation

Easy Administration In Details Intuitive operation with CA Installation & Introduction Intuitive operation with CA - Set Call Forwarding - Set DND - Local and remote access to the PBX Maintenance Easy Admin Changes Easy Operation Set Call Forwarding

Mobility In Details Bluetooth KX-NT343/346/366 KX-DT343/346 DECT Easy call handling Mobile Integration Bluetooth Headset

Mobility In Details Bluetooth Three types of DECT Model for business application choice - Basic, Standard, Tough Wireless XDP connection - PS connected in pallarel with a wored telephone, sharing one extension number PS roaming - One PS can be used at a maximum of 4 installation sites DECT Mobile Integration

Mobility In Details Bluetooth - Integration into the Panasonic PBX features - One Number Solution - Paired to PBX extension - Unique Caller-ID presentation - Conference solution -　Can join in a conference call of PBX DECT Mobile Integration

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Chapter 4 System Highlights

KX-NCP500/1000 KX-NCP Series : Communication Platform The system offers 1. Both standard PBX features and CTI enhanced desktop applications to help office work. 2. Flat & compact body fits into a standard 19-inch rack. KX-NCP1000 3. Built-in IP-trunk interface, IP-extension interface , and application server enabling simple installation. KX-NCP500 Features IP Phones for Local and Remote Employees Wireless Mobility Solution Choice of IP, Digital, Analogue or Wireless DECT Terminals Built-in Messaging Solution

KX-NCP500/1000 Maximum Extensions and Other Options Extension Max. 156 172 IP Max. IP-PT 128 Max. SIP Legacy 28 44 DPT 24 40 APT 4 SLT 20 36 CS 32 2-channel CS 7 11 High-density CS *1 3 5 IP-CS 16 PS 64 Voice Mail System 2 Doorphone External Sensor / Relay Built-in Music-on-hold YES *1 One "High-density CS" (:8-channel CS) counts as 2 CSs for the total number of CSs.

Total Number of Extensions KX-NCP500/1000 Maximum Trunks / Maximum Extensions Trunk Type NCP500 NCP1000 Physical Trunk 64 Virtual Trunk Total Number of Trunks 128 Extension Type NCP500 NCP1000 Physical Extension 28 44 IP-PT and IP Softphone 128 SIP Extension Virtual Extension Total Number of Extensions 156 172

KX-TDE100/200/600 KX-TDE Series : Pure IP-PBX The system offers 1. Both advanced PBX features and CTI enhanced desktop applications to help office work. KX-TDE100 KX-TDE200 2. High expandability with expansion shelves for TDE600. 3. Built-in IP-trunk interface, IP-extension interface , and application server enabling simple installation. Features IP Phones for Local and Remote Employees Wireless Mobility Solution Choice of IP, Digital, Analogue or Wireless DECT Terminals Built-in Messaging Solution KX-TDE600

H.323 Trunk (Virtual IP GW Card) SIP Trunk (Virtual SIP GW Card) KX-TDE100/200/600 Maximum Trunks Trunk Type TDE100 TDE200 TDE600 Basic system 2-shelf 3-shelf 4-shelf Physical Trunk 120 128 160 320 480 640 H.323 Trunk (Virtual IP GW Card) 32 SIP Trunk (Virtual SIP GW Card) 64 Virtual Trunk Total Number of Trunks 192 352 512

(Physical Extension cards) (Virtual Extension cards) KX-TDE100/200/600 Maximum Extensions Extension Type TDE100 TDE200 TDE600 Basic system 2-shelf 3-shelf 4-shelf DPT 128 256 512 640 IP-PT (IP-EXT16) 96 160 320 480 PT 640 *2 SLT 240 720 960 Extension (Physical Extension cards) 304 608 880 1120 IP-PT and IP Softphone SIP Extension (Virtual Extension cards) Total Number of Extensions　 432 *3 736 *3 1008 *3 1152 *3 *1 DPT: KX-DT300 / KX-T7600series. *2 The maximum number of PTs in the whole system is limited to 640. *3 Even when Digital XDP is used, each shelf supports a maximum of 256.

Terminal Equipment Type KX-TDE100/200/600 Maximum Terminal Equipment Terminal Equipment Type TDE100/200 TDE600 Basic system 2-shelf 3-shelf 4-shelf IP-PT 192 288 448 608 704 2-to 4-channel CS 32 64 96 128 High-density CS *1 *2 16 48 IP-CS *1 CS Total PS 512 DSS 8 Doorphone External sensor External relay *1 One "High-density CS" / "IP-CS" counts as 2 CSs for the total number of CSs. *2 "High-density CS" : 8-channels CS

Differences between NCP and TDE What situation is suitable for NCP and TDE? NCP When the customer wants to move aggressively into an IP Communication environment and they have a sophisticated IT environment. TDE When the customer wants to move aggressively into an IP Communication environment and they are coming from a more traditional telephony environment.

Main Terminals of KX-NCP/TDE IP Proprietary Telephone : KX-NT300 Series Main Promotional Points 1. Ergonomically Designed Telephone Double Tilt-Angle White Backlight Big, Easy-to-See Buttons Self-Labelling (NT366 only) Noiseless Design 2. Global UD Handset 3. Hands-Free Communication with a Bluetooth® Headset Features KX-NT366 Flexible CO Buttons Digital Speakerphone 2 Ethernet Ports (100 Base-T) Power-over Ethernet (PoE) Navigator Key Add-on 12/60-Key Module Connection (Option)

Main Terminals of KX-NCP/TDE Executive IP Phone : KX-NT400 The product offers 1. Ergonomically Designed Telephone Colour LCD Touch Screen Tilt-Angle Large LCD, Compact Design 2. Intuitive Graphical Interface 3. Network Camera Integration 4. Data Import and Export to SD Memory Card Features Bluetooth Module Socket USB Port Stylus Pen Headset Jack Navigator Key Incoming Ringing/Message Waiting Lamp LED

Main Terminals of KX-NCP/TDE Colour LCD DECT : KX-TCA Series The product offers 1. Easy Operation 16 Characters / 6-lines Colour LCD Dynamic Operation Guidance with Soft Keys Illuminated Keypad Blue LCD Backlight Basic Model KX-TCA175 Compact Model Tough Model 2. CTI Application Available KX-TCA275 KX-TCA364 3. Full Access to PBX Enterprise Features 4. Seamless Connection Automatic Handover Features Multiple Language Display Speakerphone 200-Entry Phonebook Headset Compatible 9 Polyphonic Ringer Melodies and 6 Ringing Patterns Vibrate Alert [TCA275 only]

Communication Assistant The CA Family Products Operator Console Basic Express Telephone Operators New Users Call / Contact Centre Experienced Users Supervisor Pro

Communication Assistant Display Images CA Operator Console CA Supervisor CA Basic Express CA Pro 1-2 CA Client Lineup The CA lineup consists of the following 4 modes. (AN1)For typical offices: CA Basic Express and CA Pro; (AN2) for agents: CA Operator Console. (AN3) and for call centres: CA Supervisor.　 (AN4)CA Pro is the base of CA Operator Console and CA Supervisor.　

Communication Assistant System Feature Capacity Features Basic Express Pro Operator Console Supervisor Maximum Users (Server-less) 128 4 Maximum Users (Server) 256 Free Activation key Yes No Trial Mode (60 days) Automatic Presence Call History 10 1000 Contact Chat VMA CRM Integration by TAPI IP softphone *1 1-8 Main Differences Between CA Client Modes (1 of 3) 1-5 Main Differences Between CA Client Modes Please use as a reference. See section 1-7 for number of licenses. *1 A license is required for each IP softphone user, except during the CA Pro trial period.　

Voice Processing System (VPS) Specifications KX-TVM50 KX-TVM200 KX-TVM50 KX-TVM200 Initial Number of Ports 2 Maximum Number of Ports 6 24 PBX I/F DPT/APT/Inland/No Integration DPT LAN (Data port) Optional Built-in Message Recording Medium Flash Memory Hard Disk Recording Capacity 4h 1000h Number of Mailboxes 62 Subscriber + 2 Manager 1022 Subscriber + 2 Manager

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