Business Intelligence in the space of Risk Management, Auditing and Performance Management IMFO Audit & Risk Indaba – 22April 2015: Olive Convention Centre, Durban Institute of Municipal Finance Officers & Related Professions

Quote Business Intelligence in the space of Risk Management, Auditing and Performance Management “Analytics is the ability to look at data and then turn that into a story; to be able to draw from all kinds of information and turn it into a story” Institute of Municipal Finance Officers & Related Professions

What is Business Intelligence? Defining Business Intelligence Definition  Business Intelligence the use of technology and data analytics expertise to answer the age old questions which is: “How is business?”  Business Intelligence is the use of analytics to tie your strategic goals to your actual deliverables. It also links your strategic goals to your plans Why Business Intelligence  Streamline all its processes around performance management, risk management, compliance and monitoring and also internal auditing  Gain important insight about core business processes and decisions  Better delivery of services and delivery on mission goals  Analyse project and program outcomes Institute of Municipal Finance Officers & Related Professions

What is Business Intelligence? Defining Business Intelligence How is BI Implemented in Local Governement  Live City Scorecards  Live District Scorecards  CFO Dashboards  Municipal/City Manager Dashboards  Live Municipal Manager Scorecards  ePerformance Management Solution  Service Level Measuring Matrices Institute of Municipal Finance Officers & Related Professions

Case Study BI used successfully in Risk Management Brief Case Study Payment of Creditors within 30 days SCM related Risk BI Solution in the Risk Management Space Live Risk Matrix Institute of Municipal Finance Officers & Related Professions

Example of BI in Risk Management Space BI used successfully in Risk Management Payment of Creditors within 30 days  Non-adherence to policies and legislation  Implications of non-adherence Supply Chain Management Risk Areas  Non-adherence to policies and legislation  Conflict of interest BI Solution in the Risk Management Space Live Risk Matrix Institute of Municipal Finance Officers & Related Professions

Case Study BI used as successfully in Risk Management Institute of Municipal Finance Officers & Related Professions RISK PREVALENCE INDEX KEY RISK INDICATORS (KRI)

Case Study BI used as successfully in Risk Management Institute of Municipal Finance Officers & Related Professions KRI 1 KRI 2 KRI 3 KRI 4 … 05 10

How can BI be used successfully in Performance Management? BI used successfully in Performance Management Strategy and planning tools that are the basis of Performance Management:  IDP  Budget  SDBIP  Performance Contracts  SLAs  Project Management Systems  Contract Management Systems Institute of Municipal Finance Officers & Related Professions

Performance - and Planning – Systems and Documents are isolated: BI used successfully in Performance Management Strategy and planning tools that are the basis of Performance Management:  Process of aligning, mapping and collating disparate systems is time consuming  As a result there is just enough time to produce reports but no time to analyse and extract insight  Need and urgency to action performance challenges is not realized  Inefficiencies and exceptions are not identified promptly Institute of Municipal Finance Officers & Related Professions

ePerformance Management Tool BI used successfully in Performance Management An Electronic Performance Management Tool would:  Ensure Service Delivery objectives and goals are met  Enhance functioning of the municipality  Increase productivity  Encourage synergy in the municipality  Align Key Performance Indicators to personnel  Promote culture of accountability Institute of Municipal Finance Officers & Related Professions

How can BI be used successfully as a IA Tool BI used successfully in Internal Audit The Institute of Internal Auditors (IIA) defines Internal Auditing as: “…an independent, objective assurance and consulting activity designed to add value and improve an organization’s operations. It helps an organization accomplish its objectives by bringing a systematic, disciplined approach to evaluate and improve the effectiveness of risk management, control and governance processes.” Institute of Municipal Finance Officers & Related Professions

Relating IA to BI BI used successfully in Internal Audit Internal Auditing helps a organization to: “…evaluate and improve the effectiveness of risk management, control and governance processes.” Business Intelligence a technology based approach to assist an organization to: “…evaluate and improve the effectiveness of risk management, control and governance processes.” Institute of Municipal Finance Officers & Related Professions

Computer Aided-, Technology based- and Automated Auditing BI used successfully in Internal Audit Internal Auditing organisations including the IIA “provide guidance and guidelines for the use of automated tools to help with the efficiency and effectiveness of the auditing processes. Technology-based auditing techniques, in particular, can play an important role in the auditing process.” Technology-based techniques and data analytics techniques are used for automated tests of transactions and activities. Institute of Municipal Finance Officers & Related Professions

Thank You! Institute of Municipal Finance Officers & Related Professions