The Lloyd’s iPad pilot Adam Stafford, Head of Electronic Distribution
© Lloyd’s2 The iPad Pilot: Agenda Why did Lloyd’s start an iPad pilot? Approach Who is involved? What has happened? Are Lloyd’s building a central app? Outcomes from the pilot Commonly used apps The iPad pilot 2012 – 2013
© Lloyd’s3 The iPad Pilot: Why? Mobile tablet devices have obvious potential to be used throughout the Lloyd’s market, bringing technology and greater efficiencies to the face to face business process, driving innovation and supporting the strategic plans for the TMEL Why look at it? Obvious potential to support face to face negotiation Brings electronic data capture in to process Gives brokers multiple tools to support broking process Aligned with other initiatives, i.e. work on TMEL Saves everyone’s arm muscles, it’s popular and brokers love nice toys
© Lloyd’s4 The iPad Pilot: Approach The main objective was to facilitate the exploration of opportunities and support the market in expanding the use of tablet technology Lloyd’s has provided 30 iPads across the brokers involved Some pilot brokers have invested in their own tablets To date Lloyd’s role in the project has been to facilitate use of the iPads raise awareness provide a platform for discussion of ideas and processes introduce solution providers to the participants
© Lloyd’s5 brokersManaging agents The iPad Pilot: Who is involved?
© Lloyd’s6 Methods of use…. iPad as an electronic slipcase iPad as a mobile desktop iPad and a trading platform or MMT The iPad Pilot: What has happened? Carrier A Carrier B Carrier C The Message Exchange
© Lloyd’s7 iPads and TMEL… The iPad Pilot: What has happened? Trace
© Lloyd’s8 iPads and TMEL… The iPad Pilot: What has happened? TIW Trace
© Lloyd’s9 iPads and TMEL… The iPad Pilot: What has happened? Tri-systems
© Lloyd’s10 The team agreed that Lloyd's should not get in to the space of buying or building a central 'app' on the basis that: The iPad Pilot: Are Lloyd’s building a central app? There are currently several vendors able to offer relevant solutions and choice is a good thing Intuitive software removes the need for one “familiar” solution
© Lloyd’s11 Supports face to face broking Entire internet available at broke Increased efficiencies across the market Structured data Full audit trail; single version of the truth The iPad Pilot: Outcomes… Consenus on the benefits of tablets
© Lloyd’s12 Lloyd’s has implemented a secure, free to use Wi-Fi: This has been implemented on all underwriting floors at Lloyd’s Currently, this allows up to 220 connections Select “Lloyd’s Wi-Fi” from the available networks The password is available at the LITA desk The iPad Pilot: Outcomes… Wi-Fi at Lloyd’s
© Lloyd’s13 Each broker has completed a “broking practices” form The forms are available to view at The iPad Pilot: Outcomes… Changes to broking practices
© Lloyd’s14 Is the iPad the right product? iPads must be synchronised with an iTunes account Security concerns Jailbreaking IT support concerns - including separation of personal data from work data Cultural changes - hearts and minds of market practitioners The iPad Pilot: Outcomes… Initial concerns, issues and security
© Lloyd’s15 Security / Device Management Industry specific Documents The iPad Pilot: Commonly used apps…
© Lloyd’s16 The iPad Pilot is going to continue for the foreseeable future Solution providers continuing to invest in solutions for the market Lloyd’s will continue to facilitate the use of iPads, other tablets and new technologies The iPad Pilot: The pilot Use of the Lloyd’s Wi-Fi will be monitored and upgraded if appropriate Lloyd’s will continue to review the need for any central services / web apps
© Lloyd’s17