Copyright © 2011 McGraw-Hill Australia Pty Ltd PPT slides to accompany Event Management: Theory and Practice 1e by Wrathall and Gee 8-1 Chapter Eight Occupational Health and Safety and Event Security

Copyright © 2011 McGraw-Hill Australia Pty Ltd PPT slides to accompany Event Management: Theory and Practice 1e by Wrathall and Gee 8-2 Chapter learning objectives 8.1 Understand your legal obligations as an employer under occupational health and safety legislation 8.2 Analyse and evaluate the safety risks associated with potential hazards an understand how to mitigate or eliminate these risks 8.3 Identify potential crowd control hazards 8.4 Develop a security operations (crowd control) and safety plan 8.5 Implement and manage an accreditation system.

Copyright © 2011 McGraw-Hill Australia Pty Ltd PPT slides to accompany Event Management: Theory and Practice 1e by Wrathall and Gee 1-3 Units of Competence and Elements SITXEVT606 Develop crowd management plans 1.Analyse risks associated with large crowds 2.Develop crowd management strategies 3.Develop crowd management operational plan 4.Develop emergency crowd management procedures 5.Evaluate crowd management plans and procedures SITXGLC501 Research and comply with regulatory requirements 1.Research information required for legal compliance 2.Develop and communicate policies and procedures for legal compliance 3.Ensure compliance with legal requirements 4.Maintain personal and organisational knowledge of regulatory requirements

Copyright © 2011 McGraw-Hill Australia Pty Ltd PPT slides to accompany Event Management: Theory and Practice 1e by Wrathall and Gee 1-4 Units of Competence and Elements BSBRSK501B Manage risk 1.Establish risk context 2.Identify risks 3.Analyse risks 4.Select and implement treatments SITXWHS101 Participate in safe work practices 1.Work safely 2.Follow procedures for emergency situations 3.Participate in organisational work health and safety practices

Copyright © 2011 McGraw-Hill Australia Pty Ltd PPT slides to accompany Event Management: Theory and Practice 1e by Wrathall and Gee 1-5 Units of Competence and Elements SITXWHS301 Identify hazards, assess and control safety risks 1.Identify hazards 2.Assess the safety risk associated with a hazard 3.Eliminate or control the risk

Introduction and occupational health and safety obligations of event managers OHS laws in each state and territory cover all industries, including event management. If managing events interstate, event managers need to be aware of legislative differences. Event managers are obliged to provide: –safe premises, sites and workplace –safe equipment and materials –safe work systems –OHS information, instruction, training and supervision –suitable working environment and facilities. Copyright © 2011 McGraw-Hill Australia Pty Ltd PPT slides to accompany Event Management: Theory and Practice 1e by Wrathall and Gee 8-6

Understanding and eliminating the safety risks associated with events ‘Safety guidelines for the entertainment industry’ by AEIA and MEAA. Workplace and equipment –Installation of equipment must be safe –Conditions for use must be supplied and explained –Use qualified contractors especially for weight bearing items, e.g.: stages, marquees. Substances –Provide instructions on use, handling and storage –May require a license to use, e.g.: pyrotechnics. Copyright © 2011 McGraw-Hill Australia Pty Ltd PPT slides to accompany Event Management: Theory and Practice 1e by Wrathall and Gee 8-7

Understanding and eliminating the safety risks associated with events Sound safety –Risk of permanent hearing damage from loud noise –Volume should be measured all through the event –Personal hearing protection equipment supplied if required –Use of sound absorption materials. Rigging safety –Contractors must be certified –Australian standards apply –Safe working loads must be considered –Production design and safe attachment –Warning when rigging is taking place. Copyright © 2011 McGraw-Hill Australia Pty Ltd PPT slides to accompany Event Management: Theory and Practice 1e by Wrathall and Gee 8-8

Understanding and eliminating the safety risks associated with events Electrical safety –Significant hazard –Must use licensed contractors with compliant equipment –Water and metal ladders are particular hazards to consider. Safe lifting techniques –Must ensure staff understand and use safe lifting techniques – Copyright © 2011 McGraw-Hill Australia Pty Ltd PPT slides to accompany Event Management: Theory and Practice 1e by Wrathall and Gee 8-9

Understanding the security implications of events Crowd management – process of facilitating and managing crowds. Crowd control – controlling a crowd to prevent an outbreak of disorder or riots. Event managers must plan for these considerations, as they have a duty of care to ensure a safe site. The employment of security contractors is essential for high risk events. Copyright © 2011 McGraw-Hill Australia Pty Ltd PPT slides to accompany Event Management: Theory and Practice 1e by Wrathall and Gee 8-10

Understanding the security implications of events Provision of security –Use an experienced, licensed event security specialist –Must have insurance –Consult regarding the number of guards required. Queuing and front-of-house considerations –Consider needs for registration, ticket sales, entry to venue –Bag searching, wrist-banding, etc. take up time and space –Consider crowd flows, numbers and spatial requirements. Copyright © 2011 McGraw-Hill Australia Pty Ltd PPT slides to accompany Event Management: Theory and Practice 1e by Wrathall and Gee 8-11

Understanding the security implications of events The functions of security guards –Monitoring safety and crowd control –Protecting equipment –Checking tickets and accreditation. Event security issues –Standard and experience of security guards –Tendered security contracts –Theft and fraud. Copyright © 2011 McGraw-Hill Australia Pty Ltd PPT slides to accompany Event Management: Theory and Practice 1e by Wrathall and Gee 8-12

Developing a security operations and safety plan Security operations and safety plan should include: –Aims Provide a safe environment Includes site, venue property, RSA, transport –Security personnel Statement that all staff are licensed Include numbers of staff –Reporting in When staff are required to arrive and where to meet Procedure for signing in and uniform provision Copyright © 2011 McGraw-Hill Australia Pty Ltd PPT slides to accompany Event Management: Theory and Practice 1e by Wrathall and Gee 8-13

Developing a security operations and safety plan Security operations and safety plan should include (continued): –Incident and accident reports Staff to carry notebooks to record issues Information to be collected from all parties –Radio communication How radio communication will be conducted Radios can be hired through the security firm –Conditions of entry Refer to terms and conditions on event and ticket agents websites Event manager commonly reserved all right Copyright © 2011 McGraw-Hill Australia Pty Ltd PPT slides to accompany Event Management: Theory and Practice 1e by Wrathall and Gee 8-14

Developing a security operations and safety plan Copyright © 2011 McGraw-Hill Australia Pty Ltd PPT slides to accompany Event Management: Theory and Practice 1e by Wrathall and Gee 8-15 Extract from Splendour in the Grass Conditions of sale and entry (p.163–165)

Developing a security operations and safety plan Security operations and safety plan should include (continued): –Signage details of all event signage for the venue and externally –Uniforms whether it will be supplied any colours that are significant to a job role –Final briefing how security staff will be briefed maps and job descriptions should be issued –Alcohol management name of licensee should be in the plan list alcohol management plan, RSA plan and liquor licence conditions Copyright © 2011 McGraw-Hill Australia Pty Ltd PPT slides to accompany Event Management: Theory and Practice 1e by Wrathall and Gee 8-16

Developing a security operations and safety plan Security operations and safety plan should include (continued): –Guest services statement about where accreditation can be collected –Cloakroom facility details details and location –Accreditation passes include full colour image of all levels of passes –Performance or activity schedule timings, running order and locations for the whole event –Maps showing all important areas, such as entry, medical, stages and emergency exits include a detailed legend Copyright © 2011 McGraw-Hill Australia Pty Ltd PPT slides to accompany Event Management: Theory and Practice 1e by Wrathall and Gee 8-17

Developing a security operations and safety plan Security operations and safety plan should include (continued): –Backstage management detailed instructions regarding accreditation and privacy –Stage and barricades prevent injury to patrons by spacing along barricades be friendly, helpful and control emotions –Response teams: internal and external respond to incidents monitor RSA and alcohol issues –Safe event resources use of fencing, monitoring pedestrian flow, lighting towers, traffic management and water stations all assist with safe events. Copyright © 2011 McGraw-Hill Australia Pty Ltd PPT slides to accompany Event Management: Theory and Practice 1e by Wrathall and Gee 8-18

Accreditation planning Required to ensure access and control. Process reflects the professionalism of the event. Accreditation zones –Separate access points for each zone –Clearly mapped on venue plan. The accreditation system –Effective systems gather and store information about accreditees generate personalised correspondence and passes have front-of-house systems to facilitate processes. Copyright © 2011 McGraw-Hill Australia Pty Ltd PPT slides to accompany Event Management: Theory and Practice 1e by Wrathall and Gee 8-19

Accreditation planning Stewarding and control –Guards need to understand the system to implement it –Training is required –Choose committed people to work on front-of-house areas. Expected conduct of accredited event employees and contractors –Passes need to be worn at all times –Must behave at all times and show accreditation if asked. Copyright © 2011 McGraw-Hill Australia Pty Ltd PPT slides to accompany Event Management: Theory and Practice 1e by Wrathall and Gee 8-20

Accreditation planning Security and accreditation tips –Involve police and local authorities –Research and select an event security specialist –Restrict the number of pass types –Ensure passes are clearly different colours –Consider two tier accreditation methods. Copyright © 2011 McGraw-Hill Australia Pty Ltd PPT slides to accompany Event Management: Theory and Practice 1e by Wrathall and Gee 8-21

Event risks General event risks –Overcrowding Particularly for non-ticketed events –Personal security –Protective wear Event managers liable under OHS law –Stunt perimeter To ensure guest safety –Emergency health care services Legal duty to protect competitors and guests Have staff on standby for events where risk of injury is likely. Copyright © 2011 McGraw-Hill Australia Pty Ltd PPT slides to accompany Event Management: Theory and Practice 1e by Wrathall and Gee 8-22

Chapter summary Event managers must understand their OHS obligations. Identifying and controlling risk is crucial to success. Selecting licensed, trained and professional event security personnel helps to reduce risk. A security operations and safety plan should be developed with the security company. Accreditation should be carefully considered and implemented. Copyright © 2011 McGraw-Hill Australia Pty Ltd PPT slides to accompany Event Management: Theory and Practice 1e by Wrathall and Gee 8-23