Matt Paine Recruiting Supervisor September 2000

The Enterprise Mission “ The Customer” “Our mission is to fulfill the automobile rental, leasing, car sale, and related need of our customers, and, in doing so, exceed their expectations for service, quality, and value. We will strive to earn our customers’ long-term loyalty by working to deliver more than promised; being honest and fair, and ‘going the extra mile’ to provide exceptional personalized service that creates a pleasing business experience.”

The Enterprise Mission “ The Employee” “We must motivate our employees to provide exceptional service to our customers by supporting their development, providing opportunities for personal growth, and amply compensating them for their success and achievements. We believe it is crucial to our success to promote managers from within who will serve as examples of success for others to follow.”

The Enterprise Mission “The Bottom Line” “Although our goal is to be the best and not necessarily the biggest or most profitable, our success at satisfying customers and motivating employees will bring growth and long-term profitability.”

The Customer  Insurance Replacement  Manufacture Warranty Replacement  Local Corporate Accounts  Home Rental

The Customer  Our Goal  How we do  How we measure it

The Employee  Who we are One of top 50 privately held U.S. companies Largest car rental company in U.S. $4.7 billion in revenues

The Employee Jack Taylor Founder of Enterprise Andy Taylor President and CEO

The Employee  Ambitious, creative people who enjoy work  People who want performance based earnings & promotions  Good “people” skills  People who want to have FUN at work

The Employee  “I didn’t go to college to rent cars!”  What did you go to college for?

To Be Middle Management?

To Push Paper?

The Employee  Promotion Opportunities Assistant manager position possible within 9 months Branch manager: 1.5 to 3 years Area manager: 4 to 7 years General manager: 7 to 10 years

The Employee  Pay Opportunities Earn percentage of profits Unlimited salary potential Enterprise Other

The Employee  Administrative Functions Learning to run a business Fleet management Monitoring finances Managing accounts receivable

Is It Working?  Media views on Enterprise employees “Everybody in the company, from Andrew Taylor down, goes through the program.” The New York Times “Hang around Enterprise people long enough, and you’ll notice… most seem to have the competitive, aggressive air of an ex-athlete..” Fortune “Enterprise provides its employees with the opportunity and thrill of being individual entrepreneurs.” Ernst & Young Magazine

The Bottom Line

The Enterprise Mission It’s Working!