PRE-APPROACH (TELEPHONE TRACK) Scenario 1 Hi, (name) how are you ? This is (consultant). I am now with PMB. I recently joined the PMB and started (continued) my own investment….I have personally benefited from this investment and I believe in it. Can I drop by to share this exiting idea with you tomorrow? Is morning….o’clock or afternoon….o’clock convenient for you? Scenario 2 Hello, how are you? Are you free to talk now? I have just started my investment planning and I am really excited and thought of sharing it with you. Shall we meet for coffee? My treat. Is….(date and time) ok with you? Scenario 3 Hello, (Greeting). May I speak to ……………. please. This is …………..calling from ……………agency. Is this a convenient time to talk? We are in the area of personal financial planning and I would like to share with you the benefits of what we are doing. I wish to arrange an appointment to see you with regards to personal financial planning needs. Scenario 4 I would like to share with you how financial planning can help in wealth accumulation for your retirement INVESTMENT PLANNING SCHEME

Scenario 5 I help people diversify their investment for better returns. With such low interest rates currently offered by banks, unit trust investment is an attractive alternative. I would like to share with you how unit trust investment can help you achieve better returns on your money in medium to long-term. Can we meet? Can I see you on……….or………(date and time) be convenient for you? Scenario 6 I represent PMB, and I would like to show you an investment / wealth accumulation scheme/system that have help many achieve better returns in their investments. I am sure it will be of benefit to you. Scenario 7 We have in PMB investment schemes that are specially tailored to each individual’s needs which I would like to share with you in person I would like to share with you how the scheme works, and how it could benefit you for your retirement. Scenario 8 The reason for my call is to share with you a NEW IDEA on how to ACCUMMULATE OR INVEST in UT with the NEW STRATEGY. There is NO OBLIGATION. Would it be alright if I arrange to meet up with you on ………. at ………… or would ……….. at ………….. be better for you? Scenario 9 Hello, (Greeting). May I speak to ……. please. I am from PMB and I have a few exciting investment scheme which I am sure will be of benefit to you. Some of our schemes are specially tailored to each individual’s needs which I would love to share with you in person. Is……….(date and time) be convenient for you?

Scenario 10 I would like to share with you the power of regular investment in unit trust, how it can help you accumulate and achieve a possible higher return than your FD and savings account in the long run. This will help you for retirement planning or children education planning. Scenario 11 Would I be able to see you and to share with you an investment opportunity? It is about (EPF, Regular savings, Financial planning) Scenario 12 I am in the business of helping people plan for their financial needs. I only need 12½ minutes of your time to share with you this exciting investment idea. Scenario 13 Assalamu’alaikum. May I speak to En……….. En…………. This is …………….(consultant’s name). May I have 2 minutes of your time ? I’m currently making a survey with regards to financial planning needs. So, may I ask you a few question ? Firstly, have you seen billboards about investing for retirement needs and education needs ? Secondly, If I wish to share some information pertaining these, without any obligation, would you spare me 10 to 15 minutes of your time ? So, would ……date/time be okay with you ?

EPF INVESTMENT SCHEME Referral Scenario 1 Hello Puan ………….. This is …………………. from PMB. Your good friend Mr …………………. said that I should give you a call. Mr ………………. recently invested his EPF funds through me for better returns. He would also like you to benefit from this. Would …………. Or ………………. 2pm be convenient for us to meet up? Scenario 2 Good morning. Can I please speak to ………………. This is …………….. from PMB. Is it convenient to talk to you now? Your friend …………………. suggested that I share with you what I have recently worked with him on his investment planning. (Objection) What a coincidence ! Your friend ………………… also felt the same initially. But after a chat with me, I have helped him realised and see the need for making better returns than EPF. Is……….(date and time) be convenient for us to meet ?

EPF INVESTMENT SCHEME Cold Call Scenario 1 Good morning, May I please speak to ………………….. This is ………… from PMB. I am an investment planner and I have helped my clients reallocate their EPF funds for a potentially better return. I hope to have a time with you to share on this investment option. Scenario 2 I help people in the area of their personal investment particularly in the government approved EPF investment scheme. Scenario 3 I specialise in the area of personal investment particularly in the government approved EPF investment scheme. And I would like to have the courtesy of 15 minutes of your time to show you how this scheme works Shall we meet ? Is morning or afternoon normally better for you ? So we meet around ….time on …….date, does that suits you ? Scenario 4 I am currently working on the GOVTERNMENT APPROVED EPF INVESTMENT PLAN. I would like to share with you on how the scheme works, and how it could BENEFIT YOU for your retirement Scenario 5 I would like to show you how you can better your traditional EPF savings to EPF approved investment scheme which government approved. May I have an opportunity to share this investment scheme with you ? Off course, without any obligation to participate. Scenario 6 A more preferred investment tool which is strongly encouraged by the government, it is the approved EPF retirement investment plan. Can I have the courtesy of 10 to 15 minutes of your time to share how it works?