ERIC YOUNG ASSOCIATES® SALES GROWTH + CONTACT CENTER CONSULTANTS 1

 Corporate Overview  Scope of Offerings  Tangible Value  Lead Generation ◦ Mission ◦ Steps ◦ Program Execution ◦ Quality Assurance ◦ Question & Answer  Why Choose ERIC YOUNG ASSOCIATES 2

3 ERIC YOUNG ASSOCIATES® SALES GROWTH + CONTACT CENTER CONSULTANTS “We implement sustainable improvements in sales growth, productivity & service quality.” Eric Young President ERIC YOUNG ASSOCIATES® Toronto, Ontario, Canada

 We Help Companies Improve Their Sales  We Help Companies Reduce Their Operating Costs 4 Inside Sales, Outside Sales & Call Centers… Recruiting Training/Coaching Process Re-Engineering Lead Generation Quality Monitoring & Calibration Efficiency & Effectiveness Assessment BPO Outsourcing Converting Service -to- Sales Decades of Experience…

 Flat or erratic sales  Sales reps not making cold calls  Sales reps spending too much time in the office  Underperforming teams or individuals 5 We tackle expensive every-day issues  High cost of providing service  Inefficient sales people  Service people reluctant to sell  Building, expanding or changing a team

We are NOT:  A Recruiting Agency  Traditional (by the hour) Consultants  A Call Center 6 We are different… We ARE: Sales Growth + Contact Center experts offering the very same services to improve your sales, hire top performers or find efficiencies BUT we back our work with… Better Rates Money-Back Guarantees Fee’s Based on Results

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8  Eliminate the worry of hiring unproductive sales people  Receive a constant flow of Qualified Potential Customers according to your specifications  Benefit from an affordable marketing solution for all business types large & small We want to be considered your sales & marketing partner

9  Multiple call centers  Experienced call center professionals.  State-of-the-art telecom  Complete CRM suite

10 A Fraction of What a Full Time Sales Rep Would Cost  Campaign customization to meet your needs  Initial Set Up, Training, Call Guide Development  Constant Weekly Flow of Qualified Potential Customers  Calls Recorded  Monitoring Capability  Regular Reporting  Bi-Weekly Report Cards  Constant Program Refinement  Vendor Manager (Experienced Call Center Professional) Rates – Basic Campaign: Week Term = $600 / wk. 2. <16 Week Term = $650 /wk OR Pay-per-Lead

11  Phase One  Full Company Assessment  Assess Your Dormant Accounts  Develop Strategy & Approach  Determine Tools & Techniques  Identify Location & Target Demographic  Phase Two  Call Guide, Fulfillment Development, Set Up  Sales Rep Training  Phase Three  Aggressively Begin Sales Calls.  Submit Leads to Assigned Contact From Your Company.. Week Phase One Phase Two Phase Three

12 Step 1: Meet to understand your requirements. Overview of your business, & objective(s) Step 2: Meeting to capture background information about your business, competitors, differentiators etc. and also to determine the Qualifiers, hire & train rep’s, Step 3: Implement a pilot to learn and refine campaign results Step 4: Roll out and option for a lower weekly rate + commission. Post Pilot Pilot Phase Program Set Up Requirements

13 Measure Analyze Define Improve Control Continuous Improvement  Reviewed and Scored  Agent is coached  Incentive bonus based on Quality Scores Calls Recorded 13

14 Why do our programs work when others fail?  We tweak your campaign weekly until we get maximum results  We employ intense quality controls  We review recorded calls, confirm & re-confirm Why are our sales people better than others?  Our sales reps are award winning seasoned professionals  Multi-tiered & creative recruiting/screening techniques  It’s not magic. Success comes from calculated approaches and constant refinement.

15  Visit us online at o Eric Young President ERIC YOUNG ASSOCIATES Toronto, Ontario, Canada