Open and Shared Information System OaSIS

SUNCOM’s Standard Business Process Centralized ordering for the enterprise Maintenance of an enterprise inventory Single bill from the vendor – With electronic detail SUNCOM rebilling of customers 2 Old Process On-line detailOn-line detail On-line CSAOn-line CSA New Process Process Benefits Areas to be Improved

Areas where OaSIS Improves SUNCOM’s Business Process User management Invoicing Inventory Account management Auditing Order processing Shared development and use of related software 3

SUNCOM OaSIS Deployment Evolutionary development – Piecemeal Module release over several years Now in year three – Constant improvement Customers get new features and empowerment from a production system – Long term incremental investment – Minimal risk Revolutionary approach – Open and shared model – Unprecedented customer empowerment – Using modern tools 4

SUNCOM’s OaSIS is… Open because it provides SUNCOM customers access to more SUNCOM data, Application Program Interfaces and a software library of custom applications. Shared because it enables customers to develop software applications, use and modify software written by other customers. 5

SUNCOM OaSIS Technologies for Improvement 6 m Database restructuring Metadata tags Open Source Library Integration and data exchange with other systems Framework

Database Restructuring Establish new relationships between data Eliminate the restrictions of intelligent codes (like CSA) and the need to understand them Empower customers to… – Create accounts based on any customer priority like… Various levels of organizational hierarchy Grants Projects – Move services between accounts – Consolidate bills To include a variety of services on one bill To include services from a variety of vendors on one bill 7

Metadata Tags Will allow customers to label any data they can see like… – phone numbers with the name of the phone user – circuits with specific locations – any service with grant IDs, project IDs, etc. Becomes data in SUNCOM systems that is owned by the customer yet related to SUNCOM data Becomes permanent, universal tag until customer changes it Can insert tags at any stage and use in any other stage – Order – Inventory – Invoice – Audit 8 m

Framework Standardized interfaces – For customers writing applications – For vendors exchanging data and processes Simplify future development – Functions developed once, reused in many areas by many developers – Eliminate duplicated functions 9

Integrated Processes with other Systems Allow vendors and SUNCOM to pass data to each other in real time Example uses: – Customers order from vendor’s web site, OaSIS immediately gets all necessary CSA data from vendor Centralizes order and inventory data no matter where order is submitted – Vendor updates vendor records upon service activation, then sends updates to OaSIS Eliminate double entry and improve accuracy First integration technology to be use will be Open Authorization (OAuth) 10

Open Source Library Customers will be able to write custom applications using… SUNCOM data Meta data Standard functions written by SUNCOM (APIs) Stored in OaSIS library and run through SUNCOM instances Customers will be able to use and modify applications written by other customers Will create a community of programmers within the State enterprise 11 m

Summary of SUNCOM Customer Self-Service Empowerment Establish and empower users Permanently tag services and charges Independently create/modify accounts Consolidate or separate bills Write own custom applications for… – Orders – Invoices – Audits – etc. …using standardized interfaces and routines …and by modifying applications written by others Order through other systems 12 m

SUNCOM’s Open and Shared Information System 13 Web Link

SUNCOM OaSIS Contact 14 Mike Kyvik Chief of Finances Division of Telecommunications Department of Management Services Jeremy Daniell OaSIS Project Manager Division of Telecommunications Department of Management Services Curtis Clifford Business Development Manager Division of Telecommunications Department of Management Services Contact Curtis to find out how to access OaSIS

Modify if necessary DMS Accounts Receivable Audit Billing Verify & test Old Process SUNCOM Order/Inventory/Billing Processes 15 Invoices Invoice Customer Vendor Invoice & detail Invoice & detail Establish a billable service OrderInventoryBilling Payment to DMS Payment to Vendor Billing Systems Invoicing detail Place order Billing Activate service, update order w/date & data On-line detail On-line CSA Order

Modify if necessary DMS Accounts Receivable Audit Billing Verify & test SUNCOM Order/Inventory/Billing Processes Invoices Invoice Customer Vendor Invoice & detail Invoice & detail Establish a billable service OrderInventoryBilling Payment to DMS Payment to Vendor Billing Systems Invoicing detail Place order Billing Activate service, update order w/date & data On-line detail On-line CSA Benefits of Process 16 Can verify that billed service is active Can ensure that service ordered meets customer needs Use State’s internal accounting system for payment processing Simplifies payments Journal Transfer cheaper than other means Centralized source of reporting on State telecommunications Can verify that billed service was ordered Guaranteed single payment for thousands of government customers Extra auditing and customer advocacy layer Enables buying in bulk, selling in increments Volume discounts for everyone… Economies of scale for State and vendors Opportunities for implementing tracking and savings tools Order activity data centralized

Modify if necessary DMS Accounts Receivable Audit Billing Verify & test SUNCOM Order/Inventory/Billing Processes Invoices Invoice Customer Vendor Invoice & detail Invoice & detail Establish a billable service OrderInventoryBilling Payment to DMS Payment to Vendor Billing Systems Invoicing detail Place order Billing Activate service, update order w/date & data On-line detail On-line CSA Areas in Need of Improvement 17 Some customers don’t maintain an inventory Have no effective way to audit each month Usually perform comprehensive manual audit every few years The Customer Service Authorization System is not user-friendly Must understand CSA codes No pull-downs Customer inventory held separately Gets out of synch. with SUNCOM inventory and invoices Must use additional audit software or manually compare to bill Some of the data provided by the vendor is in text fields Separate billing systems/poorly integrated Distinguished by service rather than customer Can’t consolidate all SUNCOM charges on one bill More than one bill format Some bills are paper Must be printed and mailed Must be manually audited Database structure antiquated CSA numbers and customer account codes limited Relationships between data needs to be established Vendor must manually update DMS data Double entry (must update vendor’s system too More vulnerable to errors and delays

Place order InventoryBilling How the Process will Change 18 Modify if necessary DMS Accounts Receivable Audit Billing Verify & test SUNCOM Order/Inventory/Billing Processes Invoices Invoice Customer Vendor Invoice & detail Invoice & detail Establish a billable service Order Payment to DMS Payment to Vendor Billing Systems Invoicing detail Billing Activate service, update order w/date & data On-line detail On-line CSA m m Invoicing m m Place order m

Benefits of SUNCOM Business Model Cost savings conservatively estimated at 330% annually – Volume discounts – Pooling – Economies of scale Enterprise interoperability Enhanced security Vendor risk mitigation Specialization and expertise Accountability, customer empowerment and stakeholder transparency Catalyst for technological transition 19