Tips and Tricks to Take Classroom Training into the Virtual World ASTD-TCC November 10, 2010 Presented by Julie Straw, Vice President of Training Inscape Publishing

©Copyright 2010 Inscape Publishing, Inc. All rights reserved. 2 Adult Learning Principles Adults need to be involved in the planning and evaluation of their learning Experience (including mistakes) provides the basis for learning activities Adults want to learn subjects that have immediate relevance to their work Adult learning is problem-centered, not content-oriented Source: The Adult Learner by Malcolm Knowles Traditional Virtual FormalInformal E-Learning Instructor-led web training Podcasting E-books Podcasting Video-casting Wikis Blogs Brown-bag lunch seminars Book groups Mentoring Consult a colleague Instructor-led classroom Public speakers Industry conferences

©Copyright 2010 Inscape Publishing, Inc. All rights reserved. 3 Virtual Learning Must-Haves Robust learning platform  WebEx Training Center  Adobe ® Connect ™ Pro Presenter or lead facilitator Host Webcam Lights

©Copyright 2010 Inscape Publishing, Inc. All rights reserved. 4 Virtual Interaction Tools Tool Uses Benefits Chat Solicit learner input Encourage collaboration Actively engages learners in discussion Creates peer exchanges Polling Check understanding Stimulate interest Provides instant feedback Learners hear from others Status Icons Get input Identify volunteers See agreement/disagreement Easy to respond Facilitator can call on learners to give examples Video See facilitator Use video from program Establishes rapport Supports learning by giving examples

©Copyright 2010 Inscape Publishing, Inc. All rights reserved. 5 Virtual Interaction Tools ToolUsesBenefits VOIP Stream audio over internet Cost-effective audio Tele- conference Voice-to-voice communication Peer to peer dialogue Whiteboard Brainstorm, capture ideas Encourage collaboration Allows facilitator to record discussion Encourages learners to share ideas Application sharing Share websites, desktop, documents Can give participants control Demonstrate steps or actions Keeps everyone together Participants can practice while others observe Source: Great Webinars by Cynthia Clay

©Copyright 2010 Inscape Publishing, Inc. All rights reserved. 6 From Traditional to Virtual Participant Introductions Chat, Polling Icons Ice breakers Self assessments Checking the pulse of the class Chat, Photo matrix Share results via annotation Icons Asking for questions from learners Q&A, Chat Asking open-ended questions Asking closed-ended questions Chat, Polling—multiple choices Icons, Polling, Call on participants Small group discussion Chat rooms Recording participant input on a flipchart White board, Unmute lines and chat Role play Ask for volunteers and unmute lines to chat Modeling behavior Video interaction between presenter and host

©Copyright 2010 Inscape Publishing, Inc. All rights reserved. 7 Common repurposing mistakes Eliminating experiential exercises Using a “talking head” presentation style Using polling as a quiz Not allowing participants to chat with each other Holding questions until the end of the session Not using personal stories and examples Reading a script Using complex graphs/charts Not using annotation tools to focus participant attention

©Copyright 2010 Inscape Publishing, Inc. All rights reserved. 8 Examples Classroom training Virtual training

©Copyright 2010 Inscape Publishing, Inc. All rights reserved. 9 Examples Classroom training Virtual training

©Copyright 2010 Inscape Publishing, Inc. All rights reserved. 10 Examples Classroom training Virtual training

©Copyright 2010 Inscape Publishing, Inc. All rights reserved. 11 Your Turn Review traditional classroom activity Brainstorm ideas to converting it for virtual delivery  Use at least three virtual tools Classroom Activity Virtual Activity

©Copyright 2010 Inscape Publishing, Inc. All rights reserved. 12 Ensuring Delivery Success Prepare Dry run Revise Pilot with participants Delivery Feedback Evaluate and revise