The Quality Management System of Sataedu Doing the right things in the right way Kristiina Salmi SATAEDU Satakunta Educational Federation of Municipalities

Sataedu is a new organisation Our goal is to have one united Sataedu With the help of Quality Management System unity will be achieved – A management tool in our changing process – All the work done in Sataedu is in scope of this quality system – Whole personnel is committed to and responsible for the quality system – It helps to understand our: Objectives, goals Results Development targets  In other words it defines the course of our organisation

Quality system is based on - Quality management system ISO Environmental management system ISO Sertified in April Occupational health and safety management system OHSAS Intend to sertify in January 2012

Process approach in Sataedu ASIAKASASIAKASTYYTYVÄISYYS HENKILÖSTÖHALLINTO JOHTAMINEN JA KEHITTÄMINEN OPETUS JA OHJAUS ALUEKEHITTÄMINENALUEKEHITTÄMINEN OPISKELIJAPALVELUTRAVITSEMISPALVELUT TEKNISET PALVELUT PUHDISTUSPALVELUT TALOUSHALLINTO TIETOHALLINTO MARKKINOINTI JA VIESTINTÄ

Process approach in Sataedu Core processes: –Teaching and supervising –Regional impact Supporting processes: –Management and development –Financial management –Personnel management –Information management –Communication and marketing –Services for students –Food services –Cleaning services –Technical services, property maintenance

Objectives for operation in Sataedu are defined in QS -SATAEDU mission, vision and valuesmission, vision and values -SATAEDU quality policy, environmental policy and occupational health and safety policy = Sataedu operating policy -SATAEDU strategy and programmes: pedagogical, adult education, personnel and enviromental programme => quality and enviromental objectives of Sataedu -Well-being programme in 2012 => occupational health and safety objectives -Objectives and plans of processes

All work and operation in Sataedu is guided with QMS -Work during processes is guided on two levels - procedures -Macro level – on federation of municipalities - director -Micro level – on unit level - principal -Procedures determine: who, where, when and what – but not how -We trust on knowledge and skills of personnel: education and experiences -QMS describes responsibilities and authorities of personnel -Organisation chart and matrix of authorities

We are evaluating our operation with QMS -Evaluating shall demonstrate the ability of processes to achieve planned results -Measurement of customer satisfaction: students, personnel, customers, interested parties -Satisfaction of students and personnel are measured two times in a year -Image research -Measurements of process performances: graduates, becoming employed, financial statements,amount of waste …

.. evaluating -Internal audits -our operations conforms the planned arrangements -Strengths, developing tasks and developing suggestions, nonconformities -Principals in internal audits are confidientiality and independence -40 educated auditors -About 30 internal audits in a year

… evaluating -Preventive and corrective actions -The team, who carries the responsibility, takes corrective actions -These actions are documented to the memo of the team -Management review -Sataedu management group reviews QMS to ensure its continuing sustainability, adequancy and effectiveness -MG evaluates the objectives and results of the organisation -MG uses the data provided by QS, for example: -Feedback of different processes -Previous corrective actions -Satisfaction surveys -External audit -Once in a year by Det Norske Veritas -April 2010, January 2011, January 2012

Ruori (rudder, steering wheel) RuoriRuori is Sataedu´s Intranet It´s built on processes of QMS There are all prosedures, documents, memos, results..

Quality group Quality manager on the makro level -Ensuring that processes needed the QMS are established and maintained -Is reporting to management group on the performance of the QMS and any need for improvement Quality supervisor on the mikro level within the units Environment supervisors Safety supervisors

Quality is -Achieving common goals -Giving feedback -Evaluation and development -Acting according to common values -Participating in quality work

Environmental management system Plan – Do – Check – Act (PDCA) = Continual improvement Plan: Establish the objectives and processes necessary to deliver results in accordance with the organization´s environmental policy Do: Implement processes Check: monitor and measure processes against environmetal policy, objectives and targets Act: take actions to continually improve performance of the environmental management system

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Environmental policy Satakunta Educational Federation of Municipalities is committed to considering the environmental effects of all its activities and to minimizing their negative effects to the environment. We continually aim to enhance the level of our environmental abilities. We guide our students and staff towards healthy and sustainable activities. Based on our vision, mission and basic values

Environmental review in every unit in 2009: Legal requirements to environmental performancerequirements to environmental performance Use of natural resources, water, energy Use of raw materials Waste treatment and sorting Hazardous and toxic waste Emissioins to air and water Soil and groundwater contamination Noise and dust Occupational health and safety systems

Identify the environmental aspects The amount of waste, sorting and recycling Occupational safety Smoking Consumptions of paper products Electrical and thermal energy use Water use Eco-friendliness of procurement Use of web conferencing platform

Determine the aspects which have significant impacts on the environment 20

Enviromental aspects 21

Establish environmental objectives and targets Eco-friendly life-cycle management Smoking reduction, stuff and students Reduction in paper consumption Reduction in electrical and thermal energy use

Define means, responsibilities and time-frame 23

Sataedu´s environmental programme -Ready in July First check in July ISO sertified in April 2010

Measurement and evaluating -Amount of waste -Amount of smoking stuff and -Paper consumption -Water consumption -Use of web conferencing platform -Electrical and thermal energy use -Accidents at work

Improvement actions -By tools of quality system: -Internal audits -Preventive and corrective actions -Management review -Much to do: -Awareness -Commitment -Measuring

-Competence, training and awareness -Documentation and measurement -Operational control -Emergency preparedness and response -Communications -Internal communication -External communication 28