The Sustainable Travel Group Welcome to: Taxi Operators’ Forum 13 th May 2014

Taxi Forum Introductions Ashley Holland (Chair) Team Leader – Contracts Team Mark Watters Team Leader – Business Development & Support Peter Haines Quality Officer – Quality Team

Taxi Forum Agenda Housekeeping –Please turn mobiles off, no fire drills expected –Please hold all questions until the very end Review of the year Presentation from Mark Goddard (Safeguarding) Working Group Nominations Questions and Answers / Your Views session

Taxi Forum Review of 2013/14 (with the help of the Working Group) Changes to transport provision policies (Mainstream, SEN & LBS) Contract issues DBS/CRB scheme Training / Safeguarding (Presentation from Mark Goddard) East Midlands Shared Services

Taxi Forum School transport update No change in Mainstream Transport Policy for September 2014 other than charges to parents increased from £252 to £425 (post 16) and £450 (denominational/faith school transport) Significant changes to Mainstream Transport Policy proposed for September 2015 (Currently under consultation). For pupils aged years of age living over the statutory walking distances of 2 miles for primary school pupils and 3 miles for secondary school pupils: Free transport to the nearest school with places Free transport to the nearest Leicestershire School with available places. School must offer an entry point which is compatible with the current school attended by the pupil Free transport to those pupils who live within the TEA (catchment) area where the school attended has not changed its age range or catchment area since May 2012

Taxi Forum For Post 16 pupils living over 3 miles Assisted transport (not free) to the nearest 6 th form school or FE Establishment Assisted transport to the nearest Leicestershire 6 th form or Leicestershire FE Establishment Assisted transport to the those pupils who live within the catchment area where the school attended has not changed it’s age range or TEA (catchment) area since May 2012

Taxi Forum SEN Transport Policy No significant changes to SEN Transport policy for 2014/15 Charges to pupils under statutory school age and post 16 students increased from £252 to £425 (low income exemptions apply) Continue protocol in relation to transport to alternative address requests made by parents (only approved if no additional cost)

Taxi Forum Local Bus Policy changes A number of changes proposed to contracted local bus services across the county Changes anticipated from October 2014 New opportunity’s for taxi operators (demand responsive transport (DRT)

Taxi Forum Contractual Issues SV3 Framework TUPE Payments for waiting time and severe delays/roadworks Cover charges (30% of daily contract price) tendering Academic Year

Taxi Forum SV3 Framework Extension of current Framework for 1 further year Details of your inclusion on our frameworks are publicly available (on website) We share mailing lists with other LAs – this may generate more business for you and helps keep you informed of what each LA is doing

Taxi Forum TUPE Transfer of Undertakings (Protection of Employment) TUPE may apply Notice to LCC Provision of information Agreement between operators Tribunal / Costs Seek Legal Advice

Taxi Forum Payments for waiting time and severe delays Waiting Time (must be agreed in advance or at the time of the incident) Severe traffic delays (irregular delays not reimbursed) Valeting payments (first occasion – reimbursement will be considered) Damage costs (first occasion – reimbursement will be considered)

Taxi Forum Cover Charges Expectation that operator will have sufficient cover arrangements Option for LCC to provide cover (emergency cover) Charges 30% of contract price

Taxi Forum tendering Issues A reminder to please quote You might think you won’t win because you think the price is high or the job is out of your area, but we do have some contracts with little interest therefore please bid! If ‘you’re not in you can’t win’!

Taxi Forum tendering issues We have had a number of contractors who have recently not been fully completing tender returns. Example:

Taxi Forum tendering issues Please remember to fully complete Section A before returning your tender. If you do not you may not win the tender even if you are the lowest price i.e. if we do not know who you are or what you can offer in respect of vehicles and escorts etc; we cannot chase round seeking clarification. In these cases we may simply go to the next nearest lowest quote from an operator who has completed the form correctly.

Taxi Forum Forthcoming academic year Contract planning already underway Changes kept to a minimum Some changes unavoidable Parents views sought (considered) Tender evaluation

Taxi Forum DBS (CRB) Update New DBS system now in place Requirements of taxi operators, drivers and escorts (disclosures)

Taxi Forum Training Update Safeguarding (Contact Visits) – Mark Goddard Other Training Courses

Taxi Forum Compliance – Issues of the moment 1 Requirement of taxi operator to provide updated information about their business (Selling, change of address, factoring arrangements, etc) Requirement of taxi operator to provide updated information about their taxi passengers (change of address, no longer attending, change of provision required) Child seat provision Driver registration scheme – contractors are reminded to notify the STG when setting on drivers who are new to them, or indeed when drivers leave them.

Taxi Forum Compliance – Issues of the moment 2 Safeguarding – Facebook™, Twitter™ and the internet – SMS text, Mobile phones ‘Guidelines’ leaflets have been updated and are available online on our website. Operators not contactable during office hours ‘E’ cigarettes: not allowed

Taxi Forum eAuctions No plans to use eAuction tender process for Contracts will be tendered by Tender eAuctioning still part of Council’s tendering portfolio

Taxi Forum Invoicing – The EMSS project Leicestershire County Council and Nottingham City Council have entered into a partnership - East Midlands Shared Services (EMSS) - to provide finance and HR/Payroll transactional services to their respective councils. LCC aware of problems with the new system Have worked hard to solve issues and now more streamlined. Any remaining issues can be channelled through the Business Development & Support Team

Taxi Forum Working Group nominations Remit of the working group: – For both the Authority and taxi companies to gain an insight and understanding of the aspects of contract work that are important to them and work together to address any general issues that may arise – For LCC to pass on information on relevant policy or legislative changes, duty of care issues and general information affecting the taxi market – To discuss new ways of working and to work in partnership – To look at all aspects of LCC contract work for mutual benefit – To share the discussion with all in the market via the published minutes Please contact Mark Watters or a member of staff in the STG with your nomination. We are looking for 1-2 people from up to 10 companies to form the 2014/15 working group to meet 3 times between now and April 2015.

Taxi Forum Q & A Session Please keep questions to a “general interest” for all here today. Views on?

Taxi Forum Working group nominations and further information  See us at the end of this meeting or make an appointment  By phone: and ask for the Business Development & Support Team  By  In writing: Business Development & Support Team Sustainable Travel Group Environment & Transport Department Leicestershire County Council County Hall Glenfield Leicester LE3 8RJ Our website: